ORDINARY MEETING OF COUNCIL 28 FEBRUARY 2017
16 THE HILLS SHIRE PLAN - QUARTER 2 REVIEW AS AT DECEMBER 2016
ORDINARY MEETING OF COUNCIL 28 FEBRUARY 2017
LIGHTING UPGRADE
Castle Hill BMX club has been treated to a new lighting upgrade at Fred Caterson BMX track.
The project included the installation of fi ve new steel poles with 12 Phillips Optivison LED lights placed at various locations around the course.
Club members can continue to train or race against each other late into the night.
Last year, Hills Shire Councillors unanimously voted for an amenities building, which included a canteen, toilets and storage space, to also be built at the sporting facility.
LIBRARY SERVICES
• Summer Reading Club launched.
• Library Management System - Staff training commenced for the implementation of the Spydus Library Management System scheduled for March 2017.
• Christmas Library Amnesty
More than 1,600 items were donated to the Mayor’s Library Fine Amnesty including back to school supplies, baby products, personal care items, outdoor play toys and non-perishable food items. These donations have been shared among The Sanctuary, Foster Care Angels, Lisa Harnum Foundation and Anglicare – local charities who do so much for The Hills community.
The Amnesty included the return of overdue library books in exchange for a donation and in return staff waived fees. This year almost 600 books, some as long as 13 years overdue, found their way back onto library shelves.
• Mind Body Soul month was held at Castle Hill Library in September and attracted more than 100 attendees across the series of events. Topics ranged from wholefood nutrition and detoxing your life to strategies to reduce the risk of developing dementia.
• The Pop Up Library featured at the Orange Blossom Festival and almost 600 visitors passed through the Library and more than 200 children attended sessions in the storytime tepee.
COMMUNITY SERVICES
• Round two of Grants Program fi nalised.
• Volunteer database progressing with Better impact- on schedule for March launch.
• Volunteer Christmas party was held with 130 participants.
• Headspace ministerial launch was held in December.
• 36 Seniors participated in two seniors bushwalks.
• 17 attendees - Police and Principals Forum.
• Three Personal Training Meetings.
• 19 volunteers assisted at OBF. 13 of these were new volunteers.
• Volunteers Managers meeting held on 23 September - seven attendees.
COMMUNITY FACILITIES HIRE
• 2017 Regular Hirers have been confi rmed and entered into the online portal for clients to manage.
FIRE SAFETY
• Commencement of annual fi re safety audit of all entertainment venues and licensed premises within the Shire.
SWIMMING POOL SAFETY
• 226 Compliance Certifi cate applications submitted – 138 certifi cates issued.
ACHIEVEMENTS TO DATE
HOW WE PROGRESSED OUR FOUR YEAR ACTIONS
To achieve our strategy of active, safe and culturally rich people enjoying community life together, we focused on the following actions:
ACTION PROGRESS STATUS PERFORMANCE
Develop a Disability Draft Disability Inclusion Action Plan is being
ORDINARY MEETING OF COUNCIL 28 FEBRUARY 2017
18 THE HILLS SHIRE PLAN - QUARTER 2 REVIEW AS AT DECEMBER 2016
MEASURING OUR QUALITY OF LIFE PERFORMANCE
Quality of Life indicators are reported annually. The column below shows a two year comparison with current year’s results reported in blue. Other results below are as per the community survey conducted in December 2016.
RESULT QUALITY OF LIFE INDICATOR OUTCOME STRATEGY 15/16 16/17
80.2 85.0 77.8 82.0 60.0 67.0
98.0 85.6 96.0.
341.5 84.0 86.0 82.0 84.6 61.6 77.0
100.0 89.2 N/A*
N/A*
• Community satisfaction with public toilets.
• Community satisfaction with quality of parks and gardens.
• Community satisfaction with playgrounds and play equipment.
• Community satisfaction with ovals and sporting facilities.
• Community satisfaction with community centres and halls.
• % of people who agree or strongly agree they have easy access to sporting facilities.
• % People who feel safe in public places during the day.
• Community satisfaction - lighting of public areas.
• Buildings rated in satisfactory condition.
• Number of crimes reported per 100,000 people - malicious damage to property.
4. Public spaces are attractive, safe and well maintained providing a variety of recreational and leisure activities that support an active lifestyle.
4.1 Manage and maintain a diverse range of safe, accessible and sustainable open spaces and provide recreation, sporting and leisure activities and facilities.
85.5 1/101 33,580
N/A*
N/A*
N/A*
• Customer satisfaction with library collections.
• Turnover rate for library collections is in top 20% of NSW public libraries.
• Number of participants in library events and programs.
4.2 Provide quality Library resources, programs and facilities for leisure, cultural and education opportunities.
16.0 89.6
N/A*
92.4
• Number of identifi ed neighbourhood safer places.
• Community satisfaction with emergency services.
4.3 Through strong partnerships provide and support safety activities in relation to bush fi re management and other emergency services to foster a safe community.
HIGH PRIORITY HAZARDS AGAINST REDUCTION PLANS (EX)
With the onset of the bushfi re danger period in early October, weather conditions enabled brigades to proceed with some of their fuel management programs. An area of 80 hectares was completed at Sackville North, as well as a long overdue section off Lukas Avenue at Kenthurst. Inclement weather saw burns in Glenorie, Round Corner and Maroota South cancelled at the last moment. It was not until early November that brigades were able to treat over 100 hectares at Pitt Town Road and Clarke Way at Kenthurst. Further fuel management works were not achievable in this quarter. Community engagement activities continued throughout the period, concluding with involvement in pre Christmas activities.
*N/A: data not available yet
ORDINARY MEETING OF COUNCIL 28 FEBRUARY 2017
MEASURING OUR OPERATIONAL PERFORMANCE
KPI METHOD TARGET ACTUAL PERFORMANCE
STATUS ASSET PLANNING
Park assets rated in a satisfactory condition (%). > is better ANNUAL
Buildings rated in a satisfactory condition (%). > is better ANNUAL
Playgrounds rated in a satisfactory condition. > is better ANNUAL
Playing fi elds rated in a satisfactory condition. > is better ANNUAL
COMMUNITY FACILITIES HIRE
Customer satisfaction with facility / venue hire. > is better 70* 66.50
Occupancy level of Council venues. > is better 20 30.84
% of sold plots entered into the system within 24 hours of confi rmation of purchase.
> is better 96 100
LIBRARY SERVICES
Customer satisfaction collection services (Library Services)
(Ex). > is better 80 87.54
% of loans processed through self-service > is better 80 89.40 FIRE CONTROL
High priority hazards against reduction plans (Ex). > is better 37.50 25
Satisfaction level of volunteers (RFS) (Ex). > is better 85 90 Satisfaction rating of all training courses (RFS) (Ex). > is better 90 95
CUSTOMER SATISFACTION WITH FACILITY / VENUE HIRE
The implementation of Zipporah created a few teething issues for customers in the payment portals but all issues have been COMPLETE ON TRACK ACTION REQUIRED
ORDINARY MEETING OF COUNCIL 28 FEBRUARY 2017
20 THE HILLS SHIRE PLAN - QUARTER 2 REVIEW AS AT DECEMBER 2016 119.0
100.0
90.2 N/A*
N/A*
N/A*
• Number of health standard violations in food outlets.
• Proportion of registered premises (hairdressers, food shops etc) inspected annually.
• Customer requests for animal control and parking responded to within service standards.
5.3 Effective regulatory strategies, local laws, and compliance programs, manage public health and the impact of new and existing development on the community.
RESULT QUALITY OF LIFE INDICATOR OUTCOME STRATEGY 15/16 16/17
57.8 68.4 76.0 71.6 19.6
62.8 75.6 80.6 76.6 N/A*
• Community satisfaction with children and youth services and facilities.
• Community satisfaction with services and facilities for older people.
• Community satisfaction support for volunteer organisations.
• Community satisfaction for provision of community events.
• Per capita voluntary participation.
5. A connected and supported community with access to a range of services and facilities that contribute to health and wellbeing.
5.1 Facilitate the provision of services across the community.
36
80.6 49.0
85.8
• % People who agree or strongly agree that they have easy access to entertainment/ cultural facilities.
• Community satisfaction - heritage buildings - protection of heritage values and buildings.
5.2 Recognise and value our community’s local heritage and culture.
*N/A: data not available yet
ORDINARY MEETING OF COUNCIL 28 FEBRUARY 2017
KPI METHOD TARGET ACTUAL PERFORMANCE
STATUS CHILDREN'S SERVICES
Occupancy Ratio (Child Care Centres). > is better 80 93.50
% of unpaid fees not to exceed 2% of revenue. < is better 2 0.03 HILLS COMMUNITY CARE
Hills Community Care customer satisfaction. > is better 90 98.15 COMMUNITY SERVICES
Customer satisfaction with community engagement. > is better 85 98.00
% Council volunteer satisfaction in interaction with Council. > is better ANNUAL
COMMUNITY BUILDINGS
% Customer requests completed on time (Buildings
Infrastructure Maintenance). > is better 90 97.75
Maintenance contracts renewed on time. > is better 100 100
DEVELOPMENT MONITORING
Gross days to determine building certifi cate applications. < is better 40 14.46 Number of fi re safety inspections per month (Ex). > is better 70 85.83 Number of swimming pool safety inspections per month. > is better 130 188.17 ENVIRONMENTAL HEALTH SERVICES
Registered food premises inspected in 12 months (Environment
& Health Services). > is better 50 52.30
COMPLIANCE
ORDINARY MEETING OF COUNCIL 28 FEBRUARY 2017
22 THE HILLS SHIRE PLAN - QUARTER 2 REVIEW AS AT DECEMBER 2016