The Council has taken a variety of approaches, both to seek public opinion and to communicate its decisions and programs to the people living in the area. Communitrak™ measures how well the Council performs in terms of services/facilities offered and representation given to its citizens. The benefits and advantages are that the Council has the National Average and Peer Group Average comparisons against which observed performance in Tasman District can be analysed, as well as the results of the previous Communitrak™ surveys.
SITUATION AND OBJECTIVES
The percentage not very satisfied is on par with the Peer Group and National Averages. There are no significant differences between wards and between socio-economic groups in terms of residents who are not particularly satisfied with the roads. The main reasons why residents are not particularly satisfied with the water supply in the Tasman district are.
There are no significant differences between neighborhoods and between socio-economic groups in terms of residents who are not very satisfied with the sewage system. There are no significant differences between neighborhoods and between socio-economic groups in terms of residents who are not very satisfied with rainwater services. There are no significant differences between neighborhoods and between socio-economic groups in terms of residents who are not very satisfied with public libraries.
There are no noticeable differences between wards and between socio-economic groups regarding those residents who are not the most satisfied with public toilets. There are no noticeable differences between the departments and between the socio-economic groups regarding those residents who are not very satisfied with the recreational facilities. There are no noticeable differences between departments and between socio-economic groups in terms of those residents who are not very satisfied with the management of emergency situations.
The main reasons* that residents are not very satisfied with multifunctional public halls and community buildings are. There are no significant differences between neighborhoods and between socio-economic groups in terms of residents who are not very satisfied with environmental information. There are no significant differences in residents† who are not very satisfied with the Aquatic Center.
There are no significant differences between departments and between socio-economic groups, in terms of residents† who are not very satisfied. There are no significant differences between socio-economic groups in terms of residents† who are not very satisfied.
COMMUNITRAK™ SPECIFICATIONS
EXECUTIVE SUMMARY
43% of residents say they have personally experienced significant problems with freedom campers in the Tasman District. Clutha District Council Far North District Council Hauraki District Council Hurunui District Council Kaikoura District Council Kaipara District Council MacKenzie District Council Manawatu District Council Matamata-Piako District Council Opotiki District Council. South Taranaki District Council South Wairarapa District Council District Council Stratford Tararua District Council Waikato District Council Waimakariri District Council Waimate District Council Wairoa District Council Waitaki District Council Waitomo District Council.
MAIN FINDINGS
Council Services/Facilities
68% of Tasmanians are satisfied with the trails in their district, while 17% are not very satisfied (23% in 2018). The percentage not very satisfied is similar to the peer group and national averages and the 2018 result. There are no notable differences between neighborhoods and socio-economic groups in terms of those residents who are not very satisfied with multi-purpose public halls and community buildings.
There are no notable differences between wards and between socio-economic groups regarding residents who are not particularly satisfied with community programs and events. The main reasons* why residents† are not particularly satisfied with the Water Center are .. too expensive/no discount, mentioned by 6% of residents†,. The main reasons why the residents† are not particularly satisfied with the Council's efforts in resource management policy and planning work are.
Council Policy And Direction
It is important for Council to understand where public sentiment currently lies in terms of Council policy and direction. The Council is of course not forced to adopt the most "popular" policies or directions, rather by understanding where people's opinions and attitudes currently lie, the Council is able to undertake information, education, persuasion and/or communication strategies on particular topics if deemed necessary to lead the public to fulfill the Council's legitimate community leadership role. It was asked to determine the level of support residents of the Tasman District have for the Council's actions, decisions and management.
34; Support "is a mix of agreement with the activity or decision, and/or whether district residents have been properly informed of the proposed action/decision. Overall, 42% of Tasman County residents have in mind a recent council action, decision or management that they approve of. There are no notable differences between wards and between socio-economic groups in terms of those residents who have a council seat, or their management, in mind.
Residents who are more likely to have in mind a recent council action, decision or management that they disapprove of are. 2% of residents mention "good consultation/communication/information/they listen" as a problem they approve of. 1% of residents mention "improved roads/trails/road safety/traffic" as an issue they approve of.
Rates Issues
Residents are more likely to be dissatisfied with the way rates are spent on services and facilities provided by the Council. Satisfaction with the way rates are spent on services and facilities provided by the council Very Moderately Very/ Moderately not very much. Not satisfied satisfied satisfied satisfied satisfied know. Summary table: Main reasons* for not being very satisfied with the way rates are spent on services and facilities provided by the council.
Contact With Council
35% of residents have contacted council offices by telephone in the last year (39% in 2018), while 37% have visited a council office in person and 6% have contacted the council in writing. There are no notable differences between wards and between socio-economic groups in terms of the residents who have contacted the Council offices in writing, via email, via the online contact form and/or via social media. 61% of residents who have written to Council offices within the last 12 months are satisfied and 33% are not very satisfied.
79% of residents who have contacted municipal offices via the online contact form in the last 12 months are satisfied, while 13% are not very satisfied. The reasons* why residents contact the municipality's offices via the online contact form are not very satisfied. 94% of residents who have contacted municipal offices via social media in the last 12 months are satisfied, while 6% are not very satisfied.
As the bases for all wards and socio-economic groups are very small, no comparisons have been made. The reason* that a resident who contacts the Council offices via social networks is not very satisfied is. The percentage not very satisfied is slightly below the peer group average and on par with the national average.
74% of residents who contacted the Council in the last 12 months contacted the Richmond office, while 18% contacted the Motueka office.
Information
34;Newsline", the fortnightly Council publication delivered to every household in the District, is mentioned by 57% of residents as their main source of information about the Council, while 21% mention newspapers. It also appears that residents of Lakes-Murchison Ward are slightly less likely to do so than other Ward residents. , information Council publishes specifically for the community (92% in 2018).
There are no notable differences between neighborhoods and between socio-economic groups in the number of residents† who have seen, read or heard information that the Council publishes specifically for the community in the past 12 months. There are no notable differences between neighborhoods and between socio-economic groups, in terms of the residents† who saw or read council advertisements in newspapers. Residents† aged 65 or older were more likely to see or read the information available from municipal offices or libraries than other age groups†.
Residents† are more likely to have seen or read the Annual Plan or Annual Plan summary. 70% of the residents feel that more than/enough information is provided (75% in 2018), while 22% feel that there is not enough/nowhere near enough information provided.
Freedom Camping
43% of residents say they have personally experienced any significant problems with freedom campers in the Tasman District. There are no significant differences between wards and between socio-economic groups in terms of those residents who say 'Yes'. Residents who say the 'Support' - Compare different types of residents Residents who say the 'Support' - By ward.
82% of residents who camped for free in NZ supported freedom camping, compared to 71% who did not.
Local Issues
Shorter-stay residents, those who have resided in the county for 10 years or less, are more likely to make positive associations with the words than longer-stay residents. Also, Golden Bay Ward residents appear to be somewhat less likely to do so than other Ward residents. Very satisfied/satisfied with reading (44%) is below the peer group average and similar to the national average.
It appears that Golden Bay Ward residents are slightly less likely to feel this way than other Ward residents. Peer Group and National Average readings and pre-2009 readings refer to satisfaction with the way the Council involves the public in the decision it makes. Golden Bay residents are less likely (18%) to agree with the statement than other Ward residents.
Short-term residents, those who have lived in the district 10 years or less, 59%, are more likely to agree with the statement than long-term residents, 49%. It also appears that Richmond Ward residents, 64%, are slightly more likely to feel this way than other Ward residents.
APPENDIX
