Subject: Presentation of the internship report on ''An evaluation of customer satisfaction towards the products of Radiant Pharmaceuticals Limited''. In this advanced work report on ''An evaluation of customer satisfaction towards the products of Radiant Pharmaceuticals Limited'' I have tried to implement my academic experiences in the practical field with due sincerity and would like to thank you for your cooperation. I therefore hope that you will be kind enough to accept this report as fulfilling the requirement for the course marketing.
He completed his internship report on ''An evaluation of customer satisfaction towards the products of Radiant Pharmaceuticals Limited''. In order to measure the level of customer satisfaction and take measures to improve it, a survey was conducted with the organization. However, to improve the applicability of the results, multiple models must meet all such measurement criteria.
Through my research, I aim to pursue customer satisfaction and come up with tips for further improving customer satisfaction design. During my internship I was allowed to work on customer satisfaction procedures that can affect them when hiring services from the bank and outside. Throughout the research data, it shows how much of the change is independent of addiction.
For my internship which started this time and this time I chose the topic "Customer Satisfaction of Radiant pharmaceutical Limited".
Objectives of the Study
Methodology of the Study
Scope of the Study
Limitations of the Study
Although the best thing is that there are some limitations that interfere with the execution of the program. 3 months is not enough to know the details of an organization and all the activities carried out by a department and a department.
Chapter- 02
Overview of the Company
- History of Radiant pharmaceutical Ltd
- Mission
- Vision
- Core Value
- The Products
- Distribution Facilities
- Organization chart of Radiant Pharmaceutical Ltd
Radiant Pharmaceuticals Limited has become a leading medical solutions provider in Bangladesh and has been steadily increasing its business growth for many years since its inception. With a strong emphasis on strict adherence to quality standards and significant investment in human resource development, Radiant has emerged as one of the most trusted names in the pharmaceutical industry in Bangladesh. Radiant has always been committed to accelerating technological change by building strong partnerships with research companies around the world.
Tomorrow's Radiant Pharmaceuticals Limited has provided consumers worldwide with a health and wellness benefit and has always wanted to be at the forefront of health promotion by transforming the new concept expectations of stakeholders and society. Committed to manufacturing high quality global standard healthcare products for patients through innovation and diversification. Our tireless commitment to product quality is reflected in every job we do.
Innovation is key to improving healthcare, sustaining Radiant's growth and enhancing our contribution to society. Integrity is one of the most important characteristics of an employee that we always look for. The development of our products is based on the highest quality materials, process and quality control.
In terms of providing data APIs, our priority is based on updates or capitalization of drug classification data in the US or Europe. Radiant's manufacturing mission is to "create a global model locally." We have the habit and historical background of creating new "symbols" in our room. Improving the product market with added benefits is our continuous process that sets Radiant apart from most other companies.
Distribution coverage: The pharmacy has 20 distributors nationwide to make its quality products available in all pharmacies.
Chapter- 03
Customer Satisfaction of Radiant Pharmaceutical Limited
- Marketing Division
- Product Management Department
- Sales Department
- Business Development Department
- Market Research Team
- Marketing Services
- Regulatory Compliance
- Information Technology (IT) Department
- Human Resource Department
- Analysis of Customer Satisfaction
- The company is producing
- Reasonability of the price
- How effective was their action comparing with the other drugs existing in the market
- Medicines effectiveness
- Products were available in the market
- Questionnaire
The company's management product addresses all aspects of our business: from market research to application evaluation and from research and development to completion. She devotes herself not only to the management of the products offered, but also develops strategies to promote the company's product marketing, plans promotional campaigns, professional training, collects market feedback and improves the organization's knowledge of the product. The sales team is one of the most important factors for an organization's success.
In order to provide valuable information, Radiant operates a proper monitoring group that regularly writes company data to ensure that the organization is under the control of company executives. Business managers review problems, services, requests and other doctors and take necessary steps to ensure them. Internal law enforcement officers work regularly with the Drug Enforcement Administration to ensure compliance with all regulations.
Internal audits were also conducted to ensure compliance with all regulations announced by regulatory authorities. Radiant Pharmaceuticals Limited distributes products on behalf of the company's profitable products in every corner of the country. The company has a specialized broadband and LAN system, it is used to ensure that all employees are always connected.
The company uses global software packages, such as ERP solutions, that offer enormous added value. Drug changes are rare in these competitive times. The department prepares and maintains all the needs, competition and development of a large workforce, ensuring the best for the company. Interpretation: Talking about quality products, we can say that the products have quite a good market share.
However, in the long run and through the implementation of the vision, the company must improve its quality level to the level of feasibility that has been achieved. Different prices have been provided to compare the product with the current product on the market. Based on these words we can say that the company should be ready to compete with competitive prices in the market.
Interpretation: It can be said that the products are good, but it takes some jokes in the medicine room to solve the negative 29%. This means that the company needs to improve its distribution structures and also needs to address its business strategy, meet customer needs and get the markets they need to achieve rapid distribution and strategic planning.
Chapter- 04
Problems, Recommendations &
Conclusion
Problems
Recommendations
For any drug, the most important part of the industry is the process of drug production and marketing. This is the most important thing and can make or break an organization if you don't pay attention. On the key issue, we can at least conclude that to compete and succeed in the market, we need an understanding and function of real consumer demand.
In the face of the challenges of the global economy, it is important to carry out these studies and not the other way around. With up-to-date status, benefit assessments and recommendations, an organization can enter areas of business impact.
