30 Januari 2013/17 Rabiulawal 1434 (Rabu) Bilik Seminar 3

(1)

TAKLIMAT TAHUN BARU

KETUA PUSTAKAWAN UTM 2013

Perpustakaan

Universiti Teknologi Malaysia

30 Januari 2013/17 Rabiulawal 1434

(Rabu) Bilik Seminar 3

(2)

(3)

SKOP PEMBENTANGAN

• Sepintas Lalu 2012

• Kecemerlangan 2012

• Pencapaian Balanced Scorecard

p

• Agenda 2013

• Model Perpustakaan UTM

Model Perpustakaan UTM

• KAI Staf Bukan Akademik – Perpustakaan

• Pelan Tindakan Individu

Pelan Tindakan Individu

(4)

PSZ SEPINTAS LALU 2012

(5)

• SIG – Special Interest Group on Performance Indicators for Libraries

• Penyerahan Bangunan Baru Perpustakaan Raja Zarith Sofiah

• K- Culture – Program di Johor Bahru dan Kuala Lumpur

• CSR (Corporate Social Responsibility) – Rumah Warga Emas, Anak

S

Yatim serta Program Bengkel Pusat Sumber Bersama Bahagian

Teknologi Pendidikan, Jabatan Pelajaran Johor

• Webometric Ranking - Top 46 World repositories

GOP Perth Australia

• GOP Perth, Australia

(6)

PERPUSTAKAAN RAJA ZARITH SOFIAH

(7)

Hari Bersama Pelanggan 2012

Bicara Karya Menjejaki Kem Induk Everest

(8)

Dialog Wakil Mahasiswa

Mahasiswa

Pertandingan

Pertandingan Menulis

Menulis Esei

Esei

Bahasa

Bahasa Inggeris

Inggeris

Antarabangsa

Bahasa

Bahasa Inggeris

Inggeris

Program Derma

Program Derma Darah

Darah

Program

(9)

KECEMERLANGAN

2012

Tahniah!

Kumpulan 5K PSZ ke

Tahniah! - Kumpulan 5K PSZ ke

Peringkat Kebangsaan

(10)

KECEMERLANGAN

2012

• Pelancaran

Aplikasi Android

p

MyLIP oleh Pro

Canselor UTM –

18 Disember

2012

- Diusahakan

oleh En. Mohd

Razib Karno

• Pengekalan

Pensijilan MS ISO

9001: 2008

(11)

KECEMERLANGAN UTM

KECEMERLANGAN UTM‐‐IR

IR

DI ‘RANKING’ DUNIA

(12)

PRESTASI PINJAMAN BAHAN DAN PENGUNJUNG

BAGI TAHUN 2005

BAGI TAHUN 2005 ‐‐ 2012

2012

1600,000 1200,000 1400,000

h

an

800,000 1000,000

h

K

e

seluru

h

400,000 600,000

Jumla

h

,0 200,000 2005 2006 2007 2008 2009 2010 2011 2012 2005 2006 2007 2008 2009 2010 2011 2012 PINJAMAN 357,068 398,724 296,042 337,660 389,608 314,878 250,647 259,206 PENGUNJUNG FIZIKAL 541,198 654,212 764,374 954,619 1,353,988 1,369,319 1,392,447 1,406,868

(13)

PERBANDINGAN ANTARA PENGUNJUNG MAYA

DAN FIZIKAL DARI TAHUN 2011 HINGGA 2012

1,600,000

_{1 392 447}

_{1 406 868}

DAN FIZIKAL DARI TAHUN 2011 HINGGA 2012

1,200,000 1,400,000

1,035,150

1,051,977

1,392,447

1,406,868

,800,000 1,000,000

n

gunjung

PENGUNJUNG MAYA

PENGUNJUNG FIZIKAL

,200,000 ,400,000 ,600,000

Jumlah

Pe

n

PENGUNJUNG FIZIKAL

,,0 , ,

2011

2012

Tahun

(14)

Kajian

Kajian Customer Satisfaction Index

Customer Satisfaction Index

76.05 76 77 guna

CSI

72.82 73 74 75 kepuasan peng 71 72 2011 2012 Tahap Tahun

(15)

Kajian

Kajian Customer Satisfaction Index

Customer Satisfaction Index

Tahap Kepuasan Mengikut Kategori Pengguna

78.41 _76.26 61.57 79.56 69.3 60.33 70 80 90 30 40 50 60 Peratus 2011 2012 0 10 20 30 0

Pelajar Perdana Staf Akademik Pelajar Antarabangsa

(16)

Pencapaian

Pencapaian Rendah

Rendah Dari CSI 2012

Dari CSI 2012

• The number of PCs in the library is sufficient

Th Wi Fi

i

i f

d ffi i

• The Wi‐Fi service is fast and efficient

• The library collection is adequate

• The items requested via Interlibrary loan (ILL) were

mostly obtainable

Si

il bl i

i

bl

d d

• Signage available is noticeable and adequate

• Any enquiry submitted is provided with a feedback

(17)

‘BALANCED SCORECARD’

PERPUSTAKAAN

(18)

BALANCED SCORECARD

PERPUSTAKAAN DALAM BSC UTM

Obj ktif

Obj ktif St

St

t

ik

Indeks

Indeks Prestasi

Prestasi

Pencapaian

Objektif

Objektif Strategik

Strategik

Indeks

Indeks Prestasi

Prestasi

Utama

Pencapaian

2011

Pencapaian

2012

Sistem penyampaian

Indeks kepuasan

78%

73%

Yang Cemerlang

pelanggan

78%

73%

Kemudahan lengkap

Peningkatan %

pengisian

(State of the art)

Prasarana Digital

pengisian

perpustakaan

digital

12%

11.7%

Persekitaran kerja

P

t

i d k

Persekitaran kerja

kondusif

(penyelidikan dan

Sosial)

Peratus indeks

kepuasan pekerja

terhadap kampus

kondusif

73%

85%

)

(19)

JUMLAH KAI PERPUSTAKAAN

2010

2010 -- 2012

2012

PERKARA

2010

2011

2012

JUMLAH

PERKARA

2010

2011

2012

JUMLAH

JUMLAH KEY AMAL

INDICATOR (KAI)

31

27

85

(20)

AGENDA 2013

(21)

AGENDA 2013

KPT

Merakyatkan,

Memasyarakat

d

P

i t

Dana

T-Novation

Malaysia Research

University Network

dan Pencinta

Ilmu

Pusat

T-Novation

Malaysian Grant

R

h N t

k

y

(MRUN)

Kolej Siswa

Tempat Kedua

Transformasi

Komuniti

Universiti

Research Network

(MyGrants)

Tempat Kedua

Pembelajaran

Pemetaan Baharu

Pengantarabangsaan

Audit Program

Pasca Siswazah

Kebolehpasaran

Blueprint

Graduan

Budaya Kerja

Berinovatif

Kualiti IPT

Setara MyRA

Ownership of

B k H t

Pendidikan Untuk

Semua

Ownership of

Learning

Bank Harta

Intelek

Semua

(22)

AGENDA 2013

Perpustakaan

UTM

AKADEMIA

BARU- STAF

BERPENGETAH

K-KNOWLEDGE

CULTURE

OPERASI

BANGUNAN

BARU

UTM

BERPENGETAH

UAN TINGGI

RU STATUS

PROGRAMMES

KOLEKSI ARKIB &

BARU

PERPUSTAKAAN

OPTIMUM

PENGGUNAAN

RU STATUS

FOKUS POST

GRADUATE

KOLEKSI ARKIB &

REKOD UTM

PENGUMPULAN

ROI PANGKALAN

PENGGUNAAN

RUANG

GRADUATE

PROGRAM

DIGITAL

CONTENT

PENGUMPULAN

PROFILE

CANSELOR UTM

ROI PANGKALAN

DATA

LANGGANAN

PERPUSTAKAAN

CONTENT

CSR

PENINGKATAN

KOLEKSI UTMRS

KEBERKESANA

N

PERKHIDMATAN

KEPUASAN

PELANGGAN

KOLEKSI UTMRS

PERKHIDMATAN

(23)

UTM LIBRARY PERFORMANCE MODEL

VISION

&

Information

Archives

SISI

d

itation

&

d

itation

&

u

diting

u

diting

LIBRARY

_{arning arning n}

tre

_n

tre

C

S

C

S

Accre

d

Accre

d

A

u

A

u

Research

Le

a

Le

a

Ce

n

Ce

n

COST

Research

Support

(24)

••

FUNGSI PERPUSTAKAAN

••

KOMPETENSI STAF

••

OPERASI PERPUSTAKAAN

••

PERANAN PUSTAKAWAN

••

PERANAN PEMBANTU

P RP STAKAA

PERPUSTAKAAN

••

PERANAN LAIN

PERANAN LAIN--LAIN STAF

LAIN STAF

••

SOKONGAN PENYELIDIKAN

••

PENGAJARAN KEMAHIRAN

JJ

PERPUSTAKAAN

(25)

MAKLUMAT ASAS PERPUSTAKAAN

U

S S

US

(26)

PEMBANGUNAN SUMBER MANUSIA

PECAHAN STAF IKUT LOKASI

154

140

160

180

80

100

120

26

20

40

60

12

26

0

20 PSZ JB

Perpustakaan Fakulti

PSZ KL

(27)

PEMBANGUNAN SUMBER MANUSIA

Pecahan Staf Ikut

Perjawatan

102

100

120 j

43

40

60

80

1

2

5

2

3

2

15

1

11

0

20

40

(28)

PEMBANGUNAN SUMBER MANUSIA

LATIHAN

Bengkel Blog dan Statistik Online

Bengkel Penyediaan Statistik Secara Online

S

SO

Bengkel/Sesi Cetakan Label Bahan

Bengkel Literasi Maklumat Dalam Pendidikan

Taklimat 5S dan ISO

Pengenalan Asas KIK

Penggunaan Microsoft Power Point dan Excel

Dalam KIK

B

k l K

hi

P

k l

D t St f PF

Bengkel Literasi Maklumat Dalam Pendidikan

Abad Ke 21

Latihan Penggunaan Sistem Pengurusan

Dokumen (VITAL)

Bengkel Kemahiran Pangkalan Data Staf PF

Kursus Amalan 5S

Kursus MS ISO 9001:2008

Bengkel 5S PSZ

Kursus WebMel UTM

Latihan VITAL Modul 4 & 5

Latihan Enterprise Administrator &

Customization

Latihan Enterprise End User

Kursus WebMel UTM

Bengkel/Sesi Cetakan Label Bahan

Bengkel Transformasi Mengikut BS ISO

11620:2008

Installation & Training of Scanner For Digital

Latihan Enterprise End User

Demo JetP 2.0

Taklimat Pustakawan Semester 1, 2012/2012

Installation & Training of Scanner For Digital

Library Project

Hands On Training of Scanner For Digital

Library Project

Latihan BLIS

,

Taklimat Pembantu Perpustakaan

Bengkel IR : Pentadbir Sistem

Refresher Course:Research Support

Latihan BLIS

Kursus Adobe Pagemaker 7.0

Information

(29)

INFRASTRUKTUR ICT

KOMPUTER PENGGUNA DI PERPUSTAKAAN UTM (JB & KL)

SEHINGGA DISEMBER 2012

BIL

LOKASI

Perpustakaan

UTM ‐ JB

Perpustakaan

UTM ‐ KL

Bil komputer

Jumlah keseluruhan

komputer

1 Makmal Pencarian Maklumat

40

31

2 Zon Internet

136

113

3 Zon Lestari

31

10

4 Zon Tugasan

28

0

5 Zon Multimedia

8

0

6 Zon Pangkalan Data

18

0

7 Karel Penyelidik

9

0

8 Bilik Rujukan Eksekutif

2

0

9 Bilik Seminar 1‐3 & Bilik

Tayangan

4

0 Jumlah

276

154

430

(30)

PERKAKASAN ICT PSZ SEHINGGA DISEMBER 2012

LOKASI PC STAF

PC STAF

PC

PENGGUNA

JUMLAH

SCK

SCK‐‐

OUT

SCK

SCK‐‐IN

IN PRINTER

PRINTER

THERMAL

PRINTER

BARCODE

SCANNER

INFO

KIOSK

ELECTRONIC

BULLETIN

CCTV

PENGGUNA

OUT

PRINTER

PRINTER SCANNER

SCANNER

KIOSK

BULLETIN

Perp.

UTM

JB

135

276

411

3

2

46

12

57

11

2

1

22 JB

Perp.

UTM

KL

33

154

187

2

0

17

0

4

2

0

0 KL

PF

8

0

8

0

5

0

8

7

0

0 JUM.

176

430

606

5

2

68

12

69

20

2

1

22 Nota:

Statisitk kelengkapan ICT yang dibekalkan oleh PSZ sahaja

(31)

FUNGSI UTAMA PERPUSTAKAAN

FUNGSI UTAMA

PERANAN

AKTIVITI

MAKLUMAT DAN

ARKIB UTM

Penyediaan koleksi

cetak dan digital

•Pembangunan koleksi cetak dan digital

yang meningkat.

•Peruntukan bagi koleksi digital yang besar

tiap tahun

tiap tahun.

PUSAT

PEMBELAJARAN

Ruang Fizikal dan

Infrastruktur

Perpustakaan Induk

Perpustakaan Raja Zarith Sofiah

PEMBELAJARAN

Infrastruktur

Perpustakaan Raja Zarith Sofiah

10 Perpustakaan Fakulti

65 UTM Reading Stations

1 Perpustakaan Pusat Kecemerlangan

W kt

i P

t k

j

Waktu operasi Perpustakaan yang panjang

Kemudahan ruang belajar individu dan

berkumpulan

Makmal, Bilik Seminar dan Tayangan

y g

WIFI, PC dll.

(32)

FUNGSI UTAMA PERPUSTAKAAN

FUNGSI

UTAMA

PERANAN

AKTIVITI

SOKONGAN

PENYELIDIKAN

Perkhidmatan berfokus

penyelidikan

Program Pendidikan dan bimbingan

Kemahiran Pencarian Maklumat

Perpustakaan, Pangkalan Data langganan

k

kh

Perpustakaan serta Perisian khusus

(Endnotes, Turnitin, dll).

Pengumpulan Data Penerbitan dan ‘Impact

e gu pu a

ata e e b ta da

pact

Factor’ serta pelaporan kepada

pengurusan tinggi UTM.

AKREDITASI

DAN AUDIT

Penyediaan maklumat

dan Bukti

Penyediaan data, maklumat serta bukti bagi

Audit Akreditasi program akademik di UTM.

Penyediaan data bagi Audit diperingkat

UTM ( Audit Autonomi Audit Swaakreditasi

UTM ( Audit Autonomi, Audit Swaakreditasi,

Audit RU).

(33)

KAI

KAI -- STAF BUKAN AKADEMIK BAGI

STAF BUKAN AKADEMIK BAGI

PERPUSTAKAAN

KEY AMAL INDICATORS

KOS

RUANG

EFISYEN

KEPUASAN PELANGGAN

(34)

KAI (KEY AMAL INDICATORS)

(

)

2013

KOS

• Sumber Manusia

• Infrastruktur/Utiliti

• Kewangan

• Return of Investment (ROI)

(35)

KAI (KEY AMAL INDICATORS)

2013

RUANG

• Optimum Penggunaan Ruang Pengguna

• Peningkatan Kunjungan Ke Perpustakaan

• Peningkatan Penggunaan Bahan

Perpustakaan

(36)

KAI (KEY AMAL INDICATORS)

2013

EFISYEN

• Kecekapan Proses Perpustakaan = ‘World Class

Standard’.

• Menepati Keperluan Pelanggan Dalam

Jangkamasa Yang Ditetapkan.

• Optimum Sumber Sedia Ada.

(37)

KAI (KEY AMAL INDICATORS)

2013

KEPUASAN PELANGGAN

• Berkait Dengan Kualiti Perkhidmatan

Perpustakaan Secara Keseluruhan (Service

p

(

Quality)

• Maklumbalas, Aduan, Penghargaan Dan

Cadangan

• Pengukuran CSI 2013 Yang

(38)

KAI UTM 2008

(39)

UTM LIBRARY: KAI 2009‐2020

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020 STAKEHOLDER PERSPECTIVE S01. Prime Source For Information In UTM Niche S1.1 Increase 5% usage of subscribed online databases from the 2,232,400 (88 60%) 3,549,324 (159% ) 3,154,138 (84 %) 4,421,373 (112 9% ) 4,951,937 12% 5,694,727 @15% 6,8336,672 @ 20% Areas And Research Fields previous year (88.60%) (159% ) (84 %) (112.9% ) 12% @15% @ 20% S1.3 Increase number of postgraduate theses collections (received in the current year )

N/A 1060 titles 1,822 titles 3,308 titles 4,585 titles 7,585 titles 15,085 titles S1.4 Increase number titles for Gift

Collections N/A N/A 707 titles 3,313 titles 4,815 titles 7,815 titles

15,315 titles S1.5 Collection development for

museum and gallery N/A 64 artifacts 105 artifacts 125 artifacts 145 artifact 205 artifact 453 artifacts S02. Excellent and Customer‐Focused Service Delivery S2.1 Customer Satisfaction Survey 73.60% 82.4% 78% 73% 80% 80% 80%

S2 2 Actions on CSI Feedback N/A N/A N/A 90% 90% 90% 90% S2.2 Actions on CSI Feedback N/A N/A N/A 90% 90% 90% 90%

INTERNAL PROCESS PERSPECTIVE P01. Provision Of High Visibility Collection For Flexible Learning P1.2 E Performance of data backup to

Library Tape System N/A N/A N/A N/A 100% 100% 100%

P1.5 Process and catalog materials received in the current year

N/A 12,018 titles 9,089 titles 15,935 titles 100% 100% 100%

y (Purchasing, Exchange & Gift and Special Collection) N/A (114%) (69%) (122.5%) 100% 100% 100% P1.6 Processing of postgraduates theses N/A 593 titles (61%) 1,531 titles (65%) 1,617titles (67.68%) 95% 100% 100% P1.7 Digitization process of UTM Special Collections (Project Paper (PSM) Th d h UTM N/A 2,607 5,482 7,128 8,700 12,000 20,000 (PSM), Theses, and other UTM Special Collections) N/A 2,607 5,482 7,128 8,700 12,000 20,000 P1.8 Increase record deposited in

UTM‐IR N/A 1911 records 6307 records 6822 records 6000 6000 6000

Note: PM (Performance measurement )

(40)

UTM LIBRARY: KAI 2009‐2020

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020 STAKEHOLDER PERSPECTIVE S01. Prime Source For Information In UTM Niche A A d R h Fi ld S1.1 C Increase 5% usage of subscribed online databases from the i 2,232,400 (88.60%) 3,549,324 (159% ) 3,154,138 (84 %) 4,421,373 (112.9% ) 4,951,937 12% 5,694,727 @15% 6,8336,672 @ 20% Areas And Research Fields previous year ( ) ( ) ( ) ( ) @ @ S1.3 E Increase number of postgraduate theses collections (received in the current year )

N/A 1060 titles 1,822 titles 3,308 titles 4,585 titles 7,585 titles 15,085 titles S1.4 E Increase number titles for Gift

Collections N/A N/A 707 titles 3,313 titles 4,815 titles 7,815 titles

15,315 titles S1 5 E Collection development for

S1.5 E Collection development for

museum and gallery N/A 64 artifacts 105 artifacts 125 artifacts 145 artifact 205 artifact 453 artifacts S02. Excellent and Customer‐Focused Service Delivery S2.1 CS Customer Satisfaction Survey 73.60% 82.4% 78% 73% 80% 80% 80%

S2.2 CS Actions on CSI Feedback N/A N/A N/A 90% 90% 90% 90%

INTERNAL PROCESS PERSPECTIVE P01. Provision Of High Visibility Collection For Flexible Learning P1.2 E Performance of data backup to

Library Tape System N/A N/A N/A N/A 100% 100% 100%

P1.5 E Process and catalog materials received in the current year

(Purchasing Exchange & Gift and N/A

12,018 titles (114%) 9,089 titles (69%) 15,935 titles (122 5%) 100% 100% 100% (Purchasing, Exchange & Gift and Special Collection) (114%) (69%) (122.5%) P1.6 E Processing of postgraduates theses N/A 593 titles (61%) 1,531 titles (65%) 1,617titles (67.68%) 95% 100% 100% P1.7 CS Digitization process of UTM Special Collections (Project Paper

(PSM), Theses, and other UTM N/A 2,607 5,482 7,128 8,700 12,000 20,000 (PSM), Theses, and other UTM

Special Collections)

P1.8 CS Increase record deposited in

UTM‐IR N/A 1911 records 6307 records 6822 records 6000 6000 6000

Note: PM (Performance measurement )

(41)

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020

UTM LIBRARY: KAI 2009‐2020

P02. Provision Of Customised Services And Appropriate Materials To Support Research P2.1 E Availability of UTM Publication From WOS and SCOPUS N/A na 65% 100% 80% 90% 95% P2.2 E Develop lists of Top Journals in UTM Niche Areas N/A na na 70% 80% 85% 90% P03. Enhance Effective Communication& Marketing Strategies P3.1 CS Knowledge Culture

N/A 14 programs 12 programs 10 programs 15 programs 22 programs 25 programs P3.2 E Collections development and promotion for UTM Reading Stations N/A 9,048 12,414 16,071 19,320 25,820 42,070 P3 3 SC C it S i R ibilit P3.3 SC Community Service Responsibility

(CSR) N/A 3 programs 1 Program 4 programs 4 program 5 program 6 program

P3.4 CS Enhance and maintaining of Alumni portal N/A 100% 60% 70% 80% 90% 100% P3.5 C Increase number of books loan out by users N/A 305,665/ 72% 191,798 @ 62.75% 276,892@91 % 285126 @ 10% 372,894 @15% 393,472 @20% P3.6 CS Study on user usage pattern in PSZ (user spending >10 hours) N/A 100% 100% 100% 100% 100% 100%

P3.7 CS Library Performance Measurement _N/A _N/A _N/A _N/A _95% _100% _100%

P04. Effective Decision Making Process and P4.1 CS Compliance to ISO Quality Objectives N/A 80% 92.5% 95.0% 95.0% 95.0% 95.0% g Empowerment j / Note: PM (Performance measurement )

(42)

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020

UTM LIBRARY: KAI 2009‐2020

STRATEGIC OBJECTIVE Code PM KPI (M) 2009 2010 2011 2012 2013 2015 2020 LEARNING & GROWTH PERSPECTIVE L1. Attract and retain key competent & d i ff L1.1 E Inhouse training programmes N/A 100% 17/ 170% 31 programs / 30 programs 30 programs 30 programs

productive staff _155% programs programs programs L2. Conducive working environment and well equipped facilities L2.1 CS % Increase of library digital content (12%) 11,991,003 (11.33%) 2,243,447 (12.7%) 2 ,498,180 % (11.4%) 2,862,959 (11.7%) 3,206,520 (12%) 3,976,100 (12%) 6,361,750 (12%) L2.2 CS % of campus community satisfaction on condusive campus 71% 69% 73% 85% 85% 85% 90% FINANCIAL PERSPECTIVE F1: Prudent Financial Management R1.1 E Budget Variance ‐ 3% 3.48% ‐19% 3% 0.4% 3% 3% 3% Note: PM (Performance measurement )

(43)

FOKUS KAI PSZ 2013

KAI

PERFORMANCE

INDICATOR

DESCRIPTION

TARGET

To assess the contractual costs of a

Cost per database

COST

Cost per Database

Session

To assess the contractual costs of a

database related to the number of

sessions.

less than RM1.00 per

session

(2012 – RM1.60)

T

h th

th diff

t

Less than 40 days

EFFICIENCY

Median time of

document processing

To assess whether the different

forms of processing procedures are

effective as to speed

Less than 40 days

processing times

per purchased item.

(2012 – 72 days)

To assess the overall use rate of

SPACE

Public seating

occupancy rate

To assess the overall use rate of

public seats provided for reading

and working in the library, by

estimating the proportion of the

public seating in use at any given

90% use rate during

peak times.

(2012 – 67%)

time.

CUSTOMER

SATISFACTION

User satisfaction

To assess the degree to which users

are satisfied with the library services

as a whole or with different services

80 % user

satisfaction rate.

(2012

73%)

of the library.

(2012 – 73%)

(44)

KFA

KFA -- COST

COST

KAI

KAI staf

staf Akademik

Akademik di

di semua

semua peringkat

peringkat

Contoh

Contoh : Cost Per Database Session

: Cost Per Database Session

PENGUKURAN

KAI

SASARAN

PUSTAKAWAN

PEMBANTU

PAP

Contoh

Contoh : Cost Per Database Session

: Cost Per Database Session

PENCAPAIAN

KAI

SASARAN

PUSTAKAWAN

PERPUSTAKAAN

PAP

Kos Langganan

Pangkalan Data

Peningkatan

pengunaan

Kurang dari

RM1.00 bagi

72 sesi

kelas/promosi/

Semakan

peralatan dan

Mem‐

bantu

PSZ

60 pangkalan

data

langganan

1 sesi

penggunaan

roadshow/hands

on dll

keperluan

sekurang‐

kurangnya 2 jam

dari tiap sesi

kerja

persiapan

sekurang‐

kurang

PSZ.

bermula.

nya 2 jam

sebelum

sesi

bermula.

(45)

KFA

KFA -- SPACE

SPACE

KFA

KFA SPACE

SPACE

Public Seating Occupancy Rate

PENGUKURAN

PENCAPAIAN

KAI

SASARAN

PUSTAKAWAN

PEMBANTU

PERPUSTAKAAN

KANAN

PEMBANTU

PERPUSTAKAAN

Penggunaan

Ruang

Kadar kapasiti

penggunaan

ruang

80% ruang

digunakan

Semakan

laporan

prestasi

Memantau dan

menyelaras

proses

Semakan dan

pengiraan

kapasiti tempat

g

Perpustakaan

oleh pengguna

p

penggunaan

ruang 1 bulan

sekali

p

semakan

kapasiti tempat

duduk 1 bulan

sekali

p

duduk

mengikut

jadual 2 kali

sebulan

(46)

(47)

PELAN TINDAKAN INDIVIDU

MEMAHAMI DAN MENGHAYATI PELAN

GLOBAL UTM DAN MENERAPKAN DALAM

PROSES KERJA DI PERPUSTAKAAN

IVIDU

PROSES KERJA DI PERPUSTAKAAN

SUMBANGAN SECARA PROAKTIF KEPADA

PERPUSTAKAAN DAN UTM

N

IND

I

KERJA BERPASUKAN

DNA PERPUSTAKAAN

DNA PERPUSTAKAAN -- TINGKATKAN TAHAP

TINGKATKAN TAHAP

INTEGRITI KECEKAPAN ( EAN EFFICIENT

R

ANA

N

_{INTEGRITI KECEKAPAN (LEAN, EFFICIENT}

AND EFFECTIVE) DAN PENGUKUHAN

INTEGRITI

PE

R

_{TINGKATKAN KEMAHIRAN}

MINDA JANGKAPANJANG

KAI SEBAGAI PANDUAN BUKAN MATLAMAT

(48)

HARAPAN

KEPUASAN PELANGGAN

(CUSTOMER SATISFACTION)

vs

KEGEMBIRAAN PELANGGAN

(CUSTOMER DELIGHT

)

(49)

“

Kejayaan ditentukan oleh tiga faktor

utama iaitu

keupayaan, usaha dan sikap.

Keupayaan dipengaruhi oleh latar belakang

“

keluarga dan pengalaman hidup atau bakat

semulajadi; usaha pula boleh dipelajari sama

ada menerusi sistem pengajian, pengalaman

atau latihan. Sementara sikap adalah penentu

terpenting kerana sifatnya yang boleh menjadi

positif atau negatif.

“

Petikan dari Buku Menyuburkan Kembali Jiwa

y

(50)

PENGHARGAAN

It is not your customer’s job to remember

you; it is your obligation and

y ;

y

g

responsibility to make sure they don’t have

the chance to forget you.”

Patricia Fripp expert in sales presentation skills and

Patricia Fripp, expert in sales presentation skills and

training

“If you do build a great experience .

customers tell each other about that.

Word of mouth is very powerful.”

THANK

YOU

Word of mouth is very powerful.

Jeff Bezos, founder, president, chief executive

officer & chairman of the board of Amazon.com

(51)

UTM LIBRARY PERFORMANCE MODEL

VISION

&

Information

Archives

SISI

d

itation

&

d

itation

&

u

diting

u

diting

LIBRARY

_{arning arning n}

tre

_n

tre

C

S

C

S

Accre

d

Accre

d

A

u

A

u

Research

Le

a

Le

a

Ce

n

Ce

n

COST

Research

Support

(52)

TERIMA KASIH

Sama-sama kita berdoa semoga di tahun baru ini

kita akan mencapai lebih banyak lagi

kejayaan-kita akan mencapai lebih banyak lagi kejayaan

berkat

bekerja

sebagai

satu

pasukan

yang

profesional, penyayang, efektif serta efisien. Saya juga

ingin

merakamkan

ucapan

setinggi tinggi

ingin

merakamkan

ucapan

setinggi-tinggi

penghargaan kepada setiap warga Perpustakaan di

atas komitmen padu serta sumbangan yang telah

diberikan, tidak kira sama ada ianya kecil

atau besar, bagi memastikan semua program dan

aktiviti dilaksanakan dengan sempurna dan jayanya

serta mencapai objektif yang diidamkan.