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THE PROCESS OF GUIDING TOURISTS
IN NGAYOGYAKARTA HADININGRAT PALACE
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining Degree in the English Diploma Program, Faculty of Cultural Sciences,
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MOTTO
The victories they gain,
They prize by their own hazard
and pain
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DEDICATION
This Final Project is dedicated for:
Herni Surastri and Rikin Santosa,
My beloved parents
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PREFACE
Alhamdulillah gratitude to Allah SWT the writer says that with the
blessing and grace finally I can finish the final project entitled "The Process of
Guiding Tourists in Ngayogyakarta Hadnngrat Palace".
I would like to thank to all those involved in the making of this final
project report. I also thank to Mrs.Ardianna Nuraeni, S.S., M. Hum as a supervisor
who helped me in all the challenges when completing this final project report.
Based on my observation, this final project report discusses the role of tour
guides in Ngayogyakarta Hadnngrat Palace, the process of guiding tourists, my
problem as a tour guide, Tepas Keprajuritan’s problems in managing their tour
guide, the tourists problems during their visits to the palace, and also the solutions.
I expect criticism and suggestions in order to complete this final project
commit to user ACKNOWLEDGEMENT
I would say thanks to Allah S.W.T for his blessing in order to finish my
final project report. I also want to thank to
1. Prof. Drs. Riyadi Santosa, M.Ed., Ph.D as the Dean of Faculty of Cultural
Sciences, who was willing to provide the opportunity for the writer to
participate in education at the English Diploma Program.
2. Agus D. Priyanto S.S, MCALL as the head of English Diploma Program, who
has been pleased to guide with patience, thoroughness, and motivation to the
writer to complete the education in English Diploma Program.
3. Dra. Diah Kristina M.A., Ph.D as my Academic Supervisor, who has given a
lot of guidance to the writer for her education.
4. Ardianna Nuraeni, S.S., M.Hum as my Supervisor, who has given direction,
guidance, encouragement, and motivation to the writer in completing her final
project report.
5. All lecturers in English Diploma Programwhichhas educatedthe
writerforstudyingin EnglishDiplomaProgram.
6. Dr. Didik Purwadi, M.ec as the head of Tepas Keprjuritan who has provided
an opportunity for the writer to conduct job training in Bangsal Sitihinggil and
Pagelaran.
7. M.Riyo Joyotamtoyo and Nur Salim as the supervisor who taught the writer to
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8. KRT Kusumonegoro as the informant who have provided information to the
writer to complete the data in writing the final project report.
9. All of my friend in English Diploma program 2012 generation, who always
provide criticism and suggestions in the completion of this fnal project report.
The writer realizes that this final project reportis far from perfect. That is
why the writer expect suggestions and criticism from the reader in order to
achieve the best performance to the next final project report, so this final project
commit to user ABSTRACT
Esti Rahmawati. 2015. The Process of Guiding Tourists in Ngayogyakarta Hadiningrat Palace. English Diploma Program, Faculty of Cultural Sciences, SebelasMaret University.
This final project was written based on the job training as a tour guide conducted in Ngayogyakarta Hadiningrat Palace on March 22th until April 20th2015. The purposes of this final project are to describe the roles of a tour guide, to explain the process of guiding, to identify the problems faced by me,
Tepas Keprajuritan, and the tourist along with the solutions.
There are five roles of tour guides, they are informer, tour guide, photographer, promotion agent, and public relation officer. The process of guiding activity was greeting, introducing, explaining the function of each building, and suggesting the tourists to visit other tourist attractions.
There are several problems. The first is my problem as a tour guide, the second is Tepas Kerajuritan’s problems in managing their tour guides, and the last is tourist’s problems during their visit at the palace. My problems as a tour guide are handling the tourists who can not speak English, pronouncing Javanese terms, and answering the tourists’s questions. My solution was telling my supervisor to handle the tourists who can not speak English, repeating the Javanese terms, and answering the tourist questions as well as possible. Tepas Keprajuritan’s problem
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TABLE OF CONTENTS
TITLE i
APPROVAL OF CONSULTANT ii
APPROVAL OF THE BOARD OF EXAMINERS iii
MOTTO iv
DEDICATION v
PREFACE vi
ACKNOWLEDGEMENT vii
ABSTRACT ix
A. Tourism: Definitions and Types 5
B. Tourist: Definitions, Types and Motivations 15
C. Tour Guide: Definitions and Duties 22
CHAPTER III : DISCUSSION 31
A. Ngayogyakarta Hadiningrat Palace 31
1. History 31
2. Location 32
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B. The Roles of Tour Guides in Ngayogyakarta Hadiningrat
Palace 38
C. The Process of Guiding Tourist in Ngayogyakarta
Hadiningrat Palace 46 D. The Problems and Solutions During Job Training
In Ngayogyakarta Hadiningrat Palace 54
CHAPTER IV : CONCLUSION AND SUGGESTION 63
A. Conclusions 63
B. Suggestions 67
BIBLIOGRAPHY
