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LIST OF REFERENCES

Al-dweeri, R. M., Obeidat, Z. M., Al-dwiry, M. A. & Turki, M., 2017. The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E- Satisfaction and E-Trust. International Journal of Trade, Economics and Finance, 9(2), pp. 1-12.

Alvi, M., 2016. A Manual for Selecting Sampling. Journal of Munich Personal Repec Archive, 23 March.p. 11.

Anderson, R. E. & Karunamoorthy, S., 2003. E‐Satisfaction and E‐loyalty: A

Contingency Framework. Journal of Psychology and Marketing, 20(2), pp. 123-138.

Azam, A., Qiang, F. & Abdullah, M. I., 2012. E-satisfaction in Business-to-Consumer Electronic Commerse. Journal of Business & Management Review, November, 3(1), p. 1.

Blattberg, R. C. & Briesch, R., 2012. Sales Promotions. Oxford Handbook of Pricing Management, pp. 1-59.

Burns, A. C. & Bush, R. F., 2006. Marketing Research. 5th ed. New Jersey, USA:

Pearson Education, Inc.

Chen, Y. T. & Chou, T. Y., 2012. Exploring the Continuance Intentions of Consumers for B2C Online Shopping: Perspectives of Fairness and Trust.. Journal of Online Information Review, Volume 36, p. 104–25.

Databoks, 2018. Berapa Pembeli Digital Indonesia?. http://databoks.katadata.co.id /datapublish/2018/03/27/berapa-pembeli-digital-indonesia, accessed on December 11, 2018.

Databoks, 2018. Go-Jek, Aplikasi Transportasi Online Paling Banyak Digunakan.

http://databoks.katadata.co.id/datapublish/ 2018/02/12/go-jek-aplikasi-transportasi- online-paling-banyak-digunakan, accessed on December 15, 2018.

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Dawson, J. F., 2014. Moderation in Management Research: What, Why, When and How. Journal of Business and Psychology, Volume 29, pp. 1-19.

Farzin, M., 2014. Studying the Impact of E-Service Quality on E-Loyalty of Customers in the Area of E-Banking Services. Journal of Management and Sustainability, 4(2), pp. 1-9.

Garland, R., 1991. The Midpoint on a Rating Scale: Is It Desirable?. Marketing Bulletin, 2(1), pp. 66-70.

Genchev, E., 2017. Sales Promotion Activities - Effective Tools of Marketing Communication Mix. Journal of Sciences, 15(1), pp. 181-185.

Gera, R., 2011. Effects of Online Service Quality Dimensions on Satisfaction, Value, and Behavioral. International Journal of Arts & Sciences, Volume Vol. 4, Iss. 12, pp.

12-19.

Hamid, N. R. A., Ahmad, F., Shah, S. N. T. & Arshad, N. H., 2012. E-Service Quality as a Building Block to Long-Term Customer Relationships - A Customer Preference Model. International Journal of Arts & Sciences, 5(1), pp. 2-19.

Hansen, E., 2013. E-Loyalty in Fashion E-Commerse - An Investigation in How to Create E-Loyalty. Journal of E-Marketing, pp. 3-105.

Hill, R., 1998. What Sample Size Is “Enough” in Internet Survey Research?

Interpersonal Computing and Technology: An Electronic Journal for the 21st Century, 6(3), pp. 1-10.

Hox, J., 1999. An Introduction to Structural Equation Modeling. Journal of Family Science Review, Volume 11, pp. 354-373.

Hox, J., 1999. An Introduction to Structural Equation Modeling. Journal of Family Science Review, Volume 11, pp. 1-17.

Ilham, R., 2018. Improve Quality of E-Loyalty in Online Food Delivery Services : A Case of Indonesia. Journal of Theoretical and Applied Information Technology, 15 August, 96 (15), pp. 1-10.

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Kelly, M., 2018. Looking Forward by Looking Back: Lessons Learned From Technological Pioneers.. Journal of Customer Services and Electric Utilities, May, 23(5), pp. 1-4.

Lopez, M. F. B., Virto, N. R. & San-Martín, S., 2018. Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty. Journal of Administrative Sciences, 8(47), pp. 1-20.

Luk, 2008. The Moderator Effect of Monetary Sales Promotion on Relationship Between Brand Trust and Purchase Behavior. Journal of Brand Banagement, 15(6), pp. 452-464.

Malik, G., 2015. Impact of Sales Promotion Technique Used by Online Dealers on Consumers. International Journal of Applied Sciences and Management, 63-78(1), p.

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Memon, M. A., Hwa, C. J., Ramayah, T. & Ting, H., 2018. Mediation Analysis:

Issues and Recommendations. Journal of Applied Structural Equation Modeling, 2(1), pp. 1-10.

Nakarmi, A., 2018. Effect of Sales Promotion on Consumer Behavior. Journal of Applied Sciences, 3(1), pp. 1-44.

Othman, S. N., 2015. Interrelation between E-service Quality and E-satisfaction and Loyalty. European Journal of Business and Management, 4(9), pp. 1-13.

Oyeniyi, O., 2014. Sales Promotion and Consumer Loyalty: A Study of Nigerian Tecommunication Industry. Journal of Competitiveness, pp. 1-13.

Parasuraman, A. P., Zeithaml, V. A. & Malhotra, A., 2005. E-S-QUAL: A Multiple- Item Scale for Assessing Electronic Service Quality. Journal of Service Research, February, Vol 7(3), pp. 6-7.

Peter, S. & Gilchrist, M., 2014. Pearson Correlation. Statstutor Community Project, pp. 1-5.

Polites, G. L., Williams, C. K., Karahanna, 2. E. & Seligman, L., 2012. A Theoretical

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Context of Online Hotel Reservations. Journal of Organizational Computing and Electronic Commerce, January, 22(1), p. 4.

Pratminingsih, S. A., Lipuringtyas, C. & Rimenta, T., 2014. Factors Influencing Customer Loyalty Toward Online Shopping. International Journal of Trade, Economics and Finance, 4(3), pp. 1-7.

Putera, A. D., 2018. Jumlah Pembeli "Online" Indonesia Capai 11,9 Persen dari Populasi. https://ekonomi.kompas.com /read/ 2018/09/07/164100326/jumlah-pembeli-

online-indonesia-capai-119-persen-dari-populasi, accessed on December 12, 2018.

Reichheld, F. F. & Schefter, P., 2000. E-Loyalty – Your Secret Weapon on the Web.

Harvard Business Review, 78(4), pp. 105-113.

Rhoades, M., 2017. Psychological Aspects of Customer Service. Career Planning &

Adult Development Journal, 32(4), p. 1.

Santos, J., 2013. E-service quality: a model of virtual service quality dimensions.

Management Service Quality Journal, Volume Vol 13 No. 3, pp. 233-46.

Satria, E., 2014. Pengaruh E-Service Quality Retail Online di Indonesia Terhadap E- Satisfaction Melalui Experiental Value Sebagai Variable antara (Studi Pada Zalora Indonesia). Journal of Services Marketing, pp. 1-23.

Sekaran, U., 2003. Research Methods for Business: A Skill Building Approach. John Wiley & Sons, Issue 4, pp. 311-312.

Shemwell, J. T., Chase, C. C. & Schwartz, D. L., 2015. Seeking the General Explanation: A Test of Inductive Activities for Learning and Transfer. Journal of Research in Science Teaching, 52(1), pp. 58-83.

Shi, D. & Olivares, A. M., 2018. Understanding the Model Size Effect on SEM Fit Indices. Journal of Educational and Psychological Measurement, pp. 1-26.

Srinivasan, S. S., Anderson, R. & Ponnavolub, K., 2002. Customer Loyalty in E- Commerce: An Exploration of Its Antecedents and Consequences. Journal of Retailing, 78(1), pp. 41-50.

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Thatte, U., 2017. Principles of Correlation Analysis. Journal of The Association of Physicians of India, Volume 65, pp. 1-4.

Tsang, K. K., 2012. The Usee of Midpoint on Likert Scale: The Implications for Educational Research. Hong Kong Teachers’ Centre Journal, 11(1), pp. 121-130.

Webb, H. & Webb, L., 2004. SiteQual: an integrated measure of web site quality.

Journal of Enterprise Information Management, Volume 17, p. 430–440.

Winter, J. d., 2013. Practical Assessment , Research & Evaluation. A Peer-Reviewed Electronic Journal, 18(10), pp. 1-12.

Yarimoglu, E. K., 2015. A Review of Service and E-Service Quality Measurements:

Previous Literature and Extension. Journal of Economic and Social Studies, 5(1), pp.

11-14.

Yuliastuti, D., 2018. Nadiem Makarim Ungkap Alasan Suksesnya Go-Food. http://

www.digination.id/read/01726/nadiem-makarim-ungkap-alasan-suksesnya-go-food, accessed on January 3, 2019.

Zhang, H. & Srisutto, S., 2016. The Antecedents of Customer Satisfaction Relating to Attitude and Loyalty Towards Online Shopping. Journal of Theoretical and Applied Information Technology, 2(2), pp. 1-21.

Zhilin Yang et al., 2004. Measuring Customer Perceived Online Service Quality - Scale Development and Managerial Implications. International Journal of Operations

& Production Management, Volume Vol. 24 No. 11, pp. 16-26.

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