ABSTRACT
Dalam Tugas Akhir ini, saya membahas tentang kesulitan yang saya hadapi saat melakukan program magang di salah satu Distro, yaitu Succoth The Tent of Appreciation yang berlokasi di Jl. Mertasari no 143 Kerobokan – Bali. Kesulitan yang saya hadapi adalah dalam melakukan komunikasi dengan tamu asing yang berasal dari Korea. Ada dua penyebab dari permasalahan yang saya hadapi. Penyebab pertama adalah pronunciation
orang Korea saat berbicara dalam Bahasa Inggris terdengar asing bagi saya. Penyebab yang kedua adalah saya tidak tahu bahasa tubuh yang tepat saat ingin menjelaskan sesuatu yang sulit dimengerti oleh tamu dari Korea. Masalah yang terjadi ini berdampak buruk bagi saya. Dampak yang pertama adalah saya merasa tidak percaya diri saat berkomunikasi dengan tamu tersebut. Dampak yang kedua adalah saya melayani tamu dari Korea dengan waktu yang cukup lama. Bagi tamu yang lain saya membutuhkan hanya 3-4 menit, tetapi dengan tamu Korea ini saya membutuhkan waktu 15-20 menit.
Berdasarkan analisis yang saya lakukan, saya mendapatkan tiga solusi untuk menghadapi masalah tersebut. Solusi yang pertama adalah saya akan berbicara dengan lebih lambat, agar tamu Korea dapat menyamakan kecepatan berbicaranya dengan saya. Solusi kedua adalah saya akan berlatih small talk dengan teman saya supaya kepercayaan diri saya meningkat. Solusi yang ketiga saya akan berlatih bahasa tubuh di depan cermin.
TABLE OF CONTENTS
A. Background of the Study B. Identification of the Problem C. Objectives and Benefits of the Study D. Description of the Institution E. Method of the Study F. Limitation of the Study G. Organization of the Term Paper CHAPTER II. PROBLEM ANALYSIS……….6
CHAPTER I
INTRODUCTION
A. Background of the Study
Communication is important in human’s life. Everyone needs to communicate in their lives in order to exchange ideas. Not only in everyday life, communication is also important in doing business. As stated by Bartono PH,SE and Ruffino EM, SE in a book entitled “Hotel Communication Management” that, good communication is the key of success in human life (3). No matter what field a person is working, he or she needs to have good communication skills like grammar pattern, listening, speaking, etc. to be successful.
business, it is the responsibility of the barista to interact directly with customers.
I had a position as a barista when I did my internship at Succoth the Tent of Appreciation (henceforth: STA) to make a drink and taking order. One of the duties of the barista in STA is to have a small talk with the customers, especially the foreign customers. However, I had difficulties to communicate with 2 Korean customers when I did my three-week internship. As a student of an English Program, I was expected to be able to communicate well with foreigners. Yet, I found it hard to deal with Korean customers as I could not understand what they said. When Korean customers talk to me to order some drink, I had to ask them to repeat several times. The ordering time took longer than it should and I was afraid of trying to do small talk with the
Koreans. On the other hand, the Koreans also did not find it easy to understand what I said in English.
Encountering the problem, I choose to take it as the topic for my term paper, because I realize how important communication is. I want to find the solution to my problem, to help me improve my
B. Identification of the Problem
The problem that I am going to discuss in this paper is formulated in these questions:
1. Why did I have difficulty to communicate with Korean customers as a barista at STA?
2. How did the problem affect me as a barista in STA? 3. How should I overcome the difficulty to communicate with
Korean customers?
C. Objectives and Benefits of the Study
D. Description of the Institution
Based on the interview with Mr. Ivan Widiasa as the owner of STA, the store was opened in 21 August 2013. It is located on Jalan
Mertasari 143 Kerobokan - Bali. The store sells clothes, jeans, shoes, and accessories. STA has 3 employees: 1 as a cashier, 1 as a
cleaning service and 1 as a barista. The store has a strategic place, it is near Seminyak and Petitenget Beaches. STA has a vintage concept, that makes the store looks elegant. There is a coffee shop that makes the shop unique, thus the customer can do some shopping and enjoy the coffee after shopping.
E. Method of the Study
F. Limitation of the Study
The study focuses on the problem I found when I communicate with Korean customers. I had the problem when I did my internship in STA from 24 December 2013 until 4 January 2014 as a barista. The subject of the research is how to communicate better to foreign customers especially from Korea
G. Organization of the term paper
The term paper starts with an Abstract, a summary of the paper in Indonesian. It is followed by Declaration of Originality,
CHAPTER IV
CONCLUSION
In the previous chapters, I have discussed about my difficulty to
communicate with guests from Korea during my internship from 24
December 2013 until 4 January 2014 in STA. The causes of the problem
are I was not familiar with the way Korean customers pronounced English
words and I did not know how to use my body language properly. This
problem also gives some effects. The first effect is I was not confident
when I had to deal with Korean customers. The second effect is I spent
more time for serving the Korean customers. I find three potential solutions
to solve my problem. The first is I will talk more slowly and make the
Korean Customers make his/ her speech rate similar to me. The second is
I will practice making small talks with my friends. The third potential
solution is I will practice my body language, so I can develop correct body
language to communicate with people.
In my opinion, the best solution to my problem is to combine the
three potential solutions. I choose to combine of all the potential solutions,
because when the Korean customers make his or her speech rate similar
to me, I will understand what they said to me. To make me more confident,
loss of words, I need to practice my body language to make sure I
can explain what I want to say to the Korean customers. I hope that the
solution can help me to solve my problem to communicate with Korean
customers.
After doing the analysis, I find that communicating with foreigners
as a barista requires confidence. Thus, I suggest those who want to work
as a barista to prepare themselves with necessary communication skills
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Interview
