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Pengukuran Loyalitas Pelanggan Pada Produk-Produk Top Brand Indonesia Dengan Metode Net Promoter Score Pada Kategori Generasi Millenia

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Academic year: 2017

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Gambar 2.1 Pengukuran Top Brand Index
Gambar 2.2 Net Promoter Score
Gambar 2.3 Costumer Experience, NEV & NPS
Tabel 2.2 Penelitian Terdahulu
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