Management
Support
Process to organize some
resource
Produktivitas Manager
INPUT
OUTP
produktivitas manajer
ability of manager
to execute
Management Function
ORGANIZING
ORGANIZING
DIRECTI
NG
CONTROLLI
NG
factors that influence decision-making
IT many alternative
choices
Competision
SPK computerized required
• Kecepatan komputasi
• Peningkatan/ perbaikan komunikasi • Peningkatan produktivitas
• Dukungan teknis
• Akses data warehouse • Dukungan kualitas
• Berdaya saing
• Mengatasi keterbatasan kognitif dalam
DECISION SUPPORT
FRAMEWORK
Structured
- Routin
- standard troubleshooting based on quantitative
DECISION SUPPORT
FRAMEWORK
DECISION SUPPORT
FRAMEWORK
DECISION SUPPORT
FRAMEWORK
DECISION SUPPORT
FRAMEWORK
Semi
Evolusi CBIS
1 Transaction Processing Systems (TPS). 2 Management Information Systems (MIS). 3 Office Automation Systems (OAS).
4 Decision Support Systems (DSS) dan Group DSS (GDSS).
5 Expert Systems (ES).
6 Executive Information Systems (EIS).
Turban & Aronson
Man dan Watson
sistem interaktif yang membantu peng-ambil keputusan melalui
penggunaan data dan model-model keputusan untuk memecahkan
Alavi dan Nafier
Minch dan Burns
konsep spesifik sistem yang
SPK
Sistem interaktif
Computer Base
Phase Decision Making
Process
• Intelligence • Design
• Choise
