208
DAFTAR PUSTAKA
Abdi, Antonius Surjo. 2012. Pendekatan Baru dalam Membangun Brand Salience: Analisis Moderator. Magister Manajemen Program Pascasarjana Universitas Kristen Satya Wacana: Salatiga.
Abdoli, Maryam et al. 2012. “Measuring Customer-Base Brand Equity: Empirical Evidence from the Banking Industry”. Wulfenia Journal. Vol 19, No. 10, Oct 2012.
Aghaei, Mohammad, et.al. 2013. Developing Brand Equity Model Based On C.B.B.E Approach to Establish Customer Satisfaction and Loyalty in Tehran’s Chain Stores. Journal of Basic and Applied Scientific Research. Alborz Univeristy: Qazvin, Iran.
Ahmed Shehzad & Zahra Moosavi. 2013. Factors Influencing the Cell Phone Brand Loyalty of Swedish Generation Y. International Marketing, Master Thesis The Malardalen University: Sweden.
Alhaddad, Abdullah. 2014. “The Effect of Brand Image and Brand Loyalty on Brand Equity”. International Journal of Business and Management Invention. Volume 3, pp 28-32.
Alimen, N., Cerit, G.A,. 2009. “Dimensions of Brand Knowledge: Turkish University Students.Consumption of International Brands. European and Mediterranean Conference on Information Systems”, July 13-14, Crowne Plaza Hotel, Izmir, (EMCIS2009).
Ariningsih, Endah Pri. 2010. Pengaruh perceived value pada loyalitas konsumen yang dimediasi oleh kepuasan konsumen dan dimoderatori oleh gender. Jurnal Universitas Muhammadiyah Purworejo, Vol.55, 43-59.
209
Azizi, Shahriar and Kapak, Shahram Jamali. 2013. “Factors Affecting Overall Brand Equity: The Case of Shahrvand Chain Store”. Management & Marketing, Volume XI, issue 1/2013. Shahid Beheshti University, Tehran: Iran.
Bloemer, Jose M.M and Kasper, Hans D.P. 1994. The Impact of Satisfaction on Brand Loyalty: Urging on Classifying and Brand Loyalty. Journal of consumer satisfaction, dissatisfaction and complaining behavior. Volume 7. 1994, Univeristy of Limbu.
Chirani, Ebrahim., Taleghani, Mohammad dan Moghadam, Nasim Esmailie. 2012. “Brand Performance and Brand Equity”. Interdisciplinary Journal of Contemporary Research in Business. Vol.3, No.9
Chi, H. K., Yeh, H.R. dan Yang, Y.T. 2009. “The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty.” The Journal of International Management Studies, 4, 1, 135-144.
Del Ri o, A. B., R. Vesques dan V. I gl e. 2001. “ The Eff ect s of Brand Associations on Consumer Response,” The Journal of Consumer Marketing, 18 (4/5): 410-426.
Dillon, W. R., T. J. Madden, A. Kirmani, S. Mukherjee. 2001. Understanding what’s in a brand rating: A model for assessing brand. pp12-28.
Doostdar, Mohammad et al,. 2013. “The Impact of Mobile Phone Brands on Customer Satisfaction and Loyalty”. International Research Journal of Applied and Basic Sciences. ISSN 2251-838X / Vol, 5 (8): 957-961.
Durianto, Darmadi, dkk, 2004. Strategi Menaklukkan Pasar melalui Riset Ekuitas dan Perilaku Merek, Jakarta: PT. Gramedia Pustaka Utama.
Ferdinand, Agusty. 2000. Structural Equation Modelling Dalam Penelitian Manajemen, Badan Penerbit Universitas Diponegoro: Semarang.
210
Forsido, Mulugeta Z. 2012. Brand Loyalty in Smartphone. Master Thesis Uppsala Universitet.
Gerogiannis,V.C., Papadopoulou, S., Papageorgiou, E. I. 2012. Identifying Factors of Costumer Satisfaction from Smartphones: A Fuzzy Cognitive Map Approach. Greece Staffordshire University, Business School: UK.
Ghafoor, Muhammad Mudasar, et al. 2012. “Impact of Customer Satisfaction and Brand Image on Brand Loyalty. Progress in Business Inovation & Technology Management 002 (2012) 069-07.
Ghodeswar, Bhimrao M. . 2008. “Building brand identity in competitive markets: a conceptual model”. Journal of Product & Brand Management, 17(1), pg 4-12.
Ghozali, I. 2006. Aplikasi Analisis Multivariate dengan Program SPSS, Semarang: Badan Penerbit - Undip.
Ghozali, I. 2013. Model Persamaan Struktural: Konsep dan Aplikasi dengan Program AMOS 21.0. Semarang: Badan Penerbit - Undip.
Griffin, Jill. 1996. Customer Loyality : How to Earn It, How to Keep It. New York : Simon and Chuster, Inc.
Hadi, S. 2001. Metodologi Research I. Fakultas Psikologi UGM: Yogyakarta.
Hee, Koh Seung, dkk., 2013. “Why Samsung”, Penerbit Bentang : Yogyakarta.
211
Hogan JE, Lemon KN and Rust RT. 2002. “Customer Equity Management. Chartering New Directions for Future Marketing”. Journal of Service Research, Volume 5, No. 1, August 2002 4-12.
Jogiyanto. 2004. “Metodologi Penelitian Bisnis : Salah Kaprah dan Pengalaman – Pengalaman”. Universitas Gadjah Mada, Yogyakarta. Keller, Kevin Lane. 1993. Conceptualizing, Measuring, and Managin
Customer-Based Brand Equity , Journal of Marketing, Vol. 57, No. 1, pp. 1-22.
Keller, K.L., S.E. Heckler dan M.J. Houston. 1998, „The Effect of Brand Name Suggestiveness on Advertising Recall,” Journal of Marketing, 62 (1): 48-58.
Keller, Kevin Lane. 2001. Building Customer-Based Brand Equity: A Blueprint for Creating Strong Brands. Working Paper Series, Report No. 01-107. Marketing Science Institute.
Keller, Kevin Lane. 2003. “Brand Synthesis: The Multidimentionality of Brand Knowledge”. Journal of Customer Research, p. 595-601.
Keller, K.L. 2008. “Strategic Rand Management. Building, Measuring And Managing Brand Equity”. Upper Saddle River: Pearson Education,Inc. Knapp, E Duane. 2001. The Brand Mindset. Yogyakarta: Andi.
Kotler, Philip. 2002. Manajemen Pemasaran. Jilid 2. Jakarta: Prenhallindo.
Kotler, Philip & Amstrong, Gary. 2008. Prinsip-Prinsip Pemasaran. Edisi duabelas. Jilid2. Jakarta: Erlangga.
Kotler, Philip & Keller, Kevin Lane. 2006. Marketing Management. 12th International Edition, New York: Pearson.
212
Kotler, Philip & Keller, Kevin Lane. 2012. Marketing Management. 14th Edition. New Jersey : PEARSON.
Kuusik, Andres. 2007. “Affecting Customer Loyalty: Do Different Factors Have Various Influences in Different Loyalty Levels?”. University of Tartu: Faculty of Economics and Business Administration.
Lans, R. V. D., R. Pieters, et al., 2008. "Competitive Brand Salience." Marketing Science 27(5): 922-931.
Lassar, W., Mittal, B. and Sharma, S. 1995. “Measuring Customer-Based Brand Equity”, Journal of Consumer Marketing, Vol.12 No.4, pp. 11-19.
Low, G.S. and C.W. Lamb Jr. 2000. “The Measurement and Dimensionality of Brand Association,” Journal of Product & Brand Management, 9 (6): 350-368.
Lupiyoadi, Rambat. 2001. Manajemen Pemasaran Jasa teori dan Praktik. Jakarta: Salemba Empat.
Mackay N., Spies H., Williams C., Jansen L.R., Rensburg, V., & Petzer D.J. 2013. The Influence Of Service Brand Equity On The Strength Of Brand Relationships In The Fast Food Industry, Research Unit for Economic and Management Sciences, North-West University.
Michell, Anthony, 2014. “Samsung Electronics”, Penerbit PT Elex Media Komputindo : Jakarta.
Moisescu, Ovidiu Ioan. 2006. A Conceptual Analysis of Brand Loyalty As Core Dimension of Brand Equity. Babes Bolyai University.
Mowen. 1995. Brand and Quality Improvement. Macgraw Hill Press, New Jersey: United States of America.
213
Naveed, Tahir, Akhtar, Irum and Cheema, Khaliq ur Rehman. 2012. “The Impact of Innovation on Customer Satisfaction and Brand loyalty: A Study of the Students of Faisalabad”. International Journal of Management & Organizational Studies, Volume 2, Issue 2. ISSN: 2305-2600, pp: 62-68.
Netemeyer, R. G., Krishnan, B., Pullig, C., Wang, G., Yagci, M., Dean, D., Ricks, J. & Wirth, F. .2004. “Developing And Validating Measures Of Facets Of Customer-Based Brand Equity”. Journal of Business Research, 57, 209-224.
Oliver, R. L. 1999. Whence consumer loyalty?. Journal of Marketing, 63,Special Issue, 33-44.
Prasad, K., & Dev, C. S. (2000). Managing hotel brand equity. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 22-31.
Saviolo, S. 2002. Brand and Identity Management in Fashion Companies. DIR, ResearchDivision SDA BOCCONI Working Paper, No. 02-66. Simamora, Bilson. 2001. Remarkeitng for Business Recovery. Jakarta:
Gramedia Pustaka Utama.
Sugiyono. 2008. Metode Penelitian. Bandung: CV Alfabeta.
Suroija, Noor. 2010. Studi tentang Brand Resonance melalui Brand Feeling pada Honda tiger di Kota Semarang. Semarang: Tesis Universitas Diponegoro.
Sutisna, SE. ME. 2001. Perilaku Konsumen & Komunikasi Pemasaran, Remaja Rosdakarya: Bandung.
214
Ti bei, lien and Ching Chiao, Yu. 2001. An Integrated Model for the Effect of Perceived Product, Percieve Service Quality, and Perceived Price Fairness on Customer Satisfaction and Loyalty. Journal of consumer satisfaction, Dissatisfaction and Complaining Behavior. Pp 125-140.
Tjiptono, Fandy Ph.D. 2004. Manajemen Jasa. Yogyakarta: Penerbit ANDI.
Tjiptono, Fandy Ph.D. 2008. Strategi Pemasaran. Yogyakarta: Penerbit ANDI.
Tjiptono, Fandy Ph.D. 2011. Manajemen dan Strategi Merek. Seri Manajemen Merek 01. Yogyakarta: Penerbit ANDI.
Torres, Anna and Tribo J.A. 2011, “Customer Satisfaction and Brand Equity”, Journal of Bussiness Research. Universitat Pompeu Fabra, C/ Ramon Trias Fargas, 25-27, 08005 Barcelona: Spain.
Tsiotsou, Rodoula. 2005. “Perceived Quality levels and their Relation to Involment, Satisfaction, and Purchase Intentions. Marketing Bulletin, Research Note 4. pp: 1-10.
Tuominen, P., 2009. "Managing Brand Equity." Turku School of Economics and Business Administration 1: 65-100.
Wang, Y.S., and Liao, Y.W. 2004, The Conceptualization and Measurement of M-commerce user Satisfaction, Computers in Human Behavior, 23(1), 381- 398.
Vahedi, E. 2012, An Empirical Investigating to Effects of Serives Marketing Mix on Brand Dimensions in Order to Enhance Brand Equity in The Tehran’s Chain Stores. master's thesis, Alborz University.
Yoo, B. And Donthu, N. 2001. Developing And Validating A Multidimensional Consumer-Based Brand Equity Scale.
215
Zaltma. 1979. Loyalitas Produk dan Jasa. Cetakan Pertama, Jakarta: Erlangga.
Website:
Asosiasi Penyelenggara Jasa Internet Indonesia (APJII). 2012. Profil pengguna
Internet Indonesia 2012. Available:
http://www.apjii.or.id/v2/upload/Laporan/Profil%20Internet%20Indonesia %202012%20%28INDONESIA%29.pdf di download (2014, Agustus 8).
Bloomberg businessweek Techonolgy. 2013. Smartphone operating system
market share di Indonesia. Available:
http://www.businessweek.com/articles/2012-12-06/indonesians-still-love-their-blackberrys di download (2014, Juni 31).
Counterpoint. 2014. Samsung Regains Momentum in Global Smartphone
Market in February 2014. Available:
http://www.counterpointresearch.com/samsung-regains-momentum-in-global-smartphone-market-in-february-2014 di download (2014, Juni 31).
Hpterkini. 2014. Daftar Harga Samsung Galaxy Terbaru Juli 2014. Available: http://www.hpterkini.com/2013/10/harga-samsung-galaxy.html di download (2014, Juli 2).
Ipteknologi. 2013. Merek Smartphone terbaik di dunia tahun 2013. Available: http://www.ipteknologi.com/2013/12/merek-smartphone-terbaik-di-dunia-tahun.html di download (2014, Juni 30).
Teknojurnal. 2011. Perkembangan Pasar Handphone di Indonesia dari
Tahun 2005 hingga 2010. Available:
http://teknojurnal.com/perkembangan-pasar-handphone-di-indonesia-dari-tahun-2005-hingga-2010/ di download (2014, Juni 31).
Forbes. 2013. 10 Smartphone paling memuaskan dalam Tekno Kompas (2013).
216
Top Brand. 2013. TOP Brand Award Result 2013. Avaliable: http://www.topbrand-award.com/top-brand-survey/survey-result/top-brand-index-2013 di download (2014, Juni 30).
Top Brand. 2014. TOP Brand Award Result 2014. Available: http://www.topbrand-award.com/top-brand-survey/survey-result/top-brand-index-2014 di download (2014, Juni 30).
TrendForce. 2014. Analyst: 1Q14 global smartphone shipments to drop by
5.1% dalam EETIndia (2014). Available:
http://www.eetindia.co.in/ART_8800694295_1800012_NT_a4d1179d.HT M di download (2014, Juni 30).
Yahoo & TNS Net Index Highlights. 2010. Digital Indonesia 2010, (Electronic Version). Available: http://www.scribd.com/doc/32354566/null di download (2014, Juli 10).
Wisnu3ds. 2014. Market Share operating system untuk Smartphone 2012
hingga 2013. Available:
