S PKR 1008947 Table of content

(1)

Dea Marta Pratama, 2014

Pengaruh Profesionalisme Kerja Agen Asuransi Beasiswa Terhadap Kualitas Layanan Di Asuransi Jiwa Bersama (AJB) Bumi Putera 1912 Kantor Cabang Cimahi

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

No. Daftar FPEB : 523/UN40.7.DI/LT/2014 DAFTAR ISI

ABSTRAK ... Error! Bookmark not defined.

ABSTRACT ... Error! Bookmark not defined.

KATA PENGANTAR ... Error! Bookmark not defined.

UCAPAN TERIMAKASIH ... Error! Bookmark not defined.

DAFTAR ISI ... vii

DAFTAR TABEL ... Error! Bookmark not defined.

DAFTAR GAMBAR ... Error! Bookmark not defined.

BAB I PENDAHULUAN ... Error! Bookmark not defined.

1.1 Latar Belakang Penelitian ... Error! Bookmark not defined.

1.2 Identifikasi dan Pembatasan Masalah . Error! Bookmark not defined.

1.3 Rumusan Masalah ... Error! Bookmark not defined.

1.4 Tujuan Penelitian... Error! Bookmark not defined.

BAB II KAJIAN PUSTAKAKERANGKA PEMIKIRAN DAN HIPOTESIS

Error! Bookmark not defined.

2.1 Kajian Pustaka ... Error! Bookmark not defined.

2.1.1 Konsep Profesionalisme Kerja .. Error! Bookmark not defined.

2.1.2 Konsep Kualitas Layanan. ... Error! Bookmark not defined.

2.2 Hasil Penelitian Terdahulu ... Error! Bookmark not defined.

2.3 Kerangka Pemikiran ... Error! Bookmark not defined.

2.4 Hipotesis ... Error! Bookmark not defined.

BAB III METODE DAN DESAIN PENELITIAN ... Error! Bookmark not

(2)

No. Daftar FPEB : 523/UN40.7.DI/LT/2014 3.1 Objek Penelitian ... Error! Bookmark not defined.

3.1.1 Jenis Kelamin ... Error! Bookmark not defined.

3.1.2 Usia ... Error! Bookmark not defined.

3.2 Metode Penelitian/Jenis Penelitian... Error! Bookmark not defined.

3.3 Desain Penelitian ... Error! Bookmark not defined.

3.3.1 Operasional Variabel ProfesionalismeError! Bookmark not defined.

3.3.2 Operasional Variabel Kualitas Layanan.Error! Bookmark not defined.

3.4 Populasi dan Sampel ... Error! Bookmark not defined.

3.4.1 Populasi ... Error! Bookmark not defined.

3.4.2 Sampel ... Error! Bookmark not defined.

3.5 Teknik dan Alat Pengumpulan Data ... Error! Bookmark not defined.

3.5.1 Pengujian Instrumen Penelitian. Error! Bookmark not defined.

3.6 Uji Persyaratan Analisis Data ... Error! Bookmark not defined.

3.6.1 Uji Normalitas ... Error! Bookmark not defined.

3.6. 2 Uji Linieritas ... Error! Bookmark not defined.

3.6.3 Uji Homogenitas Varians ... Error! Bookmark not defined.

3.6.4 Uji Autokorelasi ... Error! Bookmark not defined.

3.7 Teknik Analisis Data ... Error! Bookmark not defined.

3.7.1 Analisis Deskriptif ... Error! Bookmark not defined.

3.7.2 Analisis Inferensial ... Error! Bookmark not defined.

(3)

No. Daftar FPEB : 523/UN40.7.DI/LT/2014 BAB IV HASIL PENELITIAN DAN PEMBAHASAN ... Error! Bookmark not

defined.

4.1 Hasil Penelitian ... Error! Bookmark not defined.

4.1.1 Variabel Profesionalisme Kerja . Error! Bookmark not defined.

4.1.2 Variabel Kualitas Layanan ... Error! Bookmark not defined.

4.1.3 Pengujian Persyaratan Analisis DataError! Bookmark not defined.

4.1.4 Pengujian Hipotesis ... Error! Bookmark not defined.

4.2 Pembahasan Hasil Penelitian ... Error! Bookmark not defined.

4.2.1 Profesionalisme Kerja di AJB Bumi Putera 1912 Kantor

cabang Cimahi ... Error! Bookmark not defined.

4.2.2 Kualitas Layanan AJB Bumi Putera 1912Error! Bookmark not defined.

4.2.3 Pengaruh Profesionalisme Kerja Terhadap Kualitas

Layanan AJB Bumi Putera 1912 Kantor Cabang CimahiError! Bookmark not de

BAB V KESIMPULAN DAN SARAN ... Error! Bookmark not defined.

5.1 Kesimpulan... Error! Bookmark not defined.

5.2 Saran ... Error! Bookmark not defined.