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DAFTAR GAMBAR
Halaman
Gambar 2.1 Diagram Model Gap Service Quality ... 8
Gambar 2.2 Kuadran Importance – Performace Analysis ... 21
Gambar 2.3 Grafik Pengendali T2 Hotelling ... 25
Gambar 3.1 Diagram Alur ... 37
Gambar 4.1 Analisis Kuadran Importance-Performance ... 44
Gambar 4.2 Plot Nilai gap berdasarkan Variabel ... 49
Gambar 4.3 Plot Nilai gap berdasarkan Dimensi ... 49