Pengaruh kualitas pembelajaran, layanan administrasi, dan sarana prasarana terhadap kepuasan mahasiswa Fakultas Ekonomi Universitas Sanata Dharma : studi kasus pada mahasiswa Fakultas Ekonomi.

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1 I B A B N A U L U H A D N E P .

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n a k a g n a y a i s u n a m a y a d r e b m u s h a l a d a n a k i d i d n e p m e t s i s u t a u s i r a d u d n i m a l a d n a k a n u g i

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k arana dan prasarana adalah salah satu masukan dalam sistem . k i m e d a k a u t u m n a n i m a j n e p a n a r a s a r p a n a r a s n a d , i s a rt s i n i m d a n a n a y a l , n a r a j a l e b m e p s a ti l a u K i d u t s n a li s a h r e b e k n a g n e d n a ti a k r e b g n a y r o t k a f a p a r e b e b n a k a p u r e m . a w s i s a h a

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a m r a h D a t a n a S s a ti s r e v i n U , n a k i d i d n e P i s u ti t s n i u t a s h a l a s i a g a b e S , a y n g n a d i b i d n e t e p m o k g n a y r a j a g n e p a g a n e t h e l o g n u k u d i d a tr a k a y g o Y g n a y k e t k a r p g n a u r n a g n e d i a d a m e m g n a y n a g n a u r a n a r a s n a d , n a n a y a l e p e

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n a k a g n a y h a l a s a m a k a m , t u b e s r e t i s i d n o k n a g n e D . a l u p n a k it a h r e p i d

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a j a l e b m e

p ran , layanan adminisrtasi , dan sarana prasarana terhadap . a m r a h D a t a n a S s a ti s r e v i n U i m o n o k E s a tl u k a F a w s i s a h a m n a s a u p e k .

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1 Untuk mengetahu i pengaruh kualtia s pembelajaran , layanan n a s a u p e k a d a p n a tl u m i s a r a c e s a n a r a s a r p a n a r a s n a d , i s a rt s i n i m d a

. a w s i s a h a m .

2 Untuk mengetahu i pengaruh kualtia s pembelajaran , layanan n a s a u p e k a d a p l a i s r a p a r a c e s a n a r a s a r p a n a r a s n a d , i s a rt s i n i m d a

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.

E Manfaa tPeneilitan

.

1 Bag iPenuils

n a d n a m a l a g n e p n a k ir e b m e m t a p a d n a k p a r a h i d i n i n a it il e n e p l i s a H

u m li n a k g n a b m e g n e m t a p a d s il u n e p a g g n i h e s , s a u l g n a y n a s a w a

w

-a g a b m e l m a l a d e k a y n s u s u h k h a il u k a m a l e s h e l o r e p i d g n a y u m li

. n a k i d i d n e p .

2 Bag iFakutla sEkonomi

s a ti l a u k i k i a b r e p m e m t a p a d n a k p a r a h i d i n i n a it il e n e p l i s a H

.i m o n o k E s a tl u k a F n a r a j a l e b m e p .

3 Bag iDosen

n a s u l u l n a k a t p i c n e m n a d n a r a j a l e b m e p s a ti l a u k n a k t a k g n i n e m k u t n U

. u t u m r e b g n a y .

4 Bag iKaryawanAdminisrtasi

n a d , b a w a j g n u g g n a t , s a g u t g n a t n e t i s a m r o f n i n a k ir e b m e m k u t n U

i n i n a it il e n e p l i s a h a g g n i h e s i s a rt s i n i m d a n a w a y r a k n a n a r e p

. t a ir a t e r k e s a jr e n i k i s a u l a v e g n e m t a p a d n a k p a r a h i d .

5 Bag iPeneilits elanjutnya n a it il e n e p l i s a

H dapa t digunakan sebaga i pedoman dalam .

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.

F Sistema itkaPeneilitan

.I B A

B PENDAHULUAN

, h a l a s a m g n a k a l e b r a t a l g n a t n e t n a k a k u m e g n e m i n i b a B

t a a f n a m , n a it il e n e p n a u j u t , h a l a s a m n a s a t a b h a l a s a m n a s u m u r

. n a it il e n e p n a s il u n e p a k it a m e t s i s n a d , n a it il e n e p . I I B A

B KAJIANPUSTAKA

n a it il e n e p l i s a h , ir o e t n a ij a k g n a t n e t n a k a k u m e g n e m i n i b a B

e l e r g n a

y van ,dan kerangkaberifki ryang mendukung peneilitan .

n a k u k a li d . I I I B A

B METODE PENELITIAN

e d o t e m , n a it il e n e p h a y a li w n a d u t k a w g n a t n e t i s ir e b i n i b a B

, l e p m a s n a d i s a l u p o p , l e b a ir a v , n a it il e n e

p teknik pengumpulan

, a t a

d teknik pengamb lian sampel ,teknik penguijan instrumen t .

a t a d s i s il a n a t a l a n a d . V I B A

B GAMBARANUMUMSUBYEKPENELITIAN

n a d n a a h a s u r e p l if o r p , n a a h a s u r e p h a r a j e s g n a t n e t i s ir e B

. n a a h a s u r e p g n a t n e t i s a m r o f n i

. V B A

B ANALISISDATADANPEMBAHASAN

n a r a b m a g g n a t n e t i s ir e b i n i b a

B umumpeneilitan ,uj iinstrument .

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V B A

B I . KESIMPULAN ,SARAN ,DANKETERBATASAN

b m a i d g n a y , n a l u p m i s e k g n a t n e t i s ir e

B i ldar ihasi lpeneilitan n a a t a y n r e p i a tr e s i d g n a y n a a h a s u r e p k a h i p a d a p e k n a r a s n a d

u n e

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9 I I B A B

A K A T S U P N A U A J N I T

.

A Kepuasan

.

1 PengeritanKepuasan

p u k u c a y n it r a ( ” s it a s “ n it a l a s a h a b i r a d l a s a r e b n a s a u p e k a t a K

n a s a u p e K . )t a u b m e m u a t a n a k u k a l e m ( ” o i c a f “ n a d ) i a d a m e m , k i a b

t a u b m e m u a t a u t a u s e s n a h u n e m e p a y a p u i a g a b e s n a k it r a i d a s i b

a w s i s a h a M . ) 5 9 1 : 5 0 0 2 , a r d n a h C n a d o n o t p ij T ( i a d a m e m u t a u s e s

a b e s h a l a d

a gian keci ldar igeneras imuda Indonesia yang mendapa t . i g g n i T n a u r u g r e P i d a y n n a u p m a m e k h a s a g n e m k u t n u n a t a p m e s e k

r a s e b e s g n a y t a a f n a m t a p a d n e m n a k p a r a h i d t a g n a s a y n u t n e

T -besarnya

n a k g n a b m u y n e m u p m a m k a l e k r a g a n a k i d i d n e p m a l a d

i a b r e p m e m k u t n u a y n n a u p m a m e

k k ikualtia shidup bangsa Indonesia a d a p i m a l a i d g n a y s i s ir k i r a d a y n h u n e p e s h il u p m u l e b i n i t a a s g n a y

e k d a b a r i h k

a -20 .Dar ipengeritan diata sdapa tdisimpulkan bahwa kepuasan mahasiswaadalah ala tuku ryang digunakan oleh l embaga

-i g g n it n a k i d i d n e p a g a b m e

l aga r dapa t membantu mereka dalam a

e r a i s a k if it n e d i g n e m a tr e s , a k e r e m n a t a u k e k n a k u t n e n e

m -area yang

u lr e

p diperbaiki ,sehinggapengalaman belaja rmahasiswadapatl ebih t a p a d r a g a n a k a n u g i d a w s i s a h a m n a s a u p e k a t a D . i g a l n a k t a k g n it i d

i k i p a p a i m a h a m e m h i b e

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h a k li s a h r e b n a d f it k e f e a p a r e b e s a tr e s a k e r e m n a h u t u b e k n a g n e d

. i n i n a h u t u b e k n o p s e r e m m a l a d t u b e s r e t a g a b m e l

)

a Faktor-fakto ryangmempengaruh ikepuasanmahasiswa

i s a ti d e r k a o il o f o tr o p n a n u s u y n e p n a m o d e p u k u b n a k r a s a d r e B

k u s a m r e t g n a y t u b ir t a 5 1 t a p a d r e t , i g g n it n a u r u g r e p i s u ti t s n i

g n a y n u m a N . i g g n it n a u r u g r e p i s a ti d e r k a r a d n a t s m a l a d

r o t k a f i a g a b e s n a m o d e p i d a j n e

m -fakto r akademik yang

t u b ir t a 7 l i b m a i d a y n a h a w s i s a h a m n a s a u p e k i h u r a g n e p m e m

r o t k a f i d a j n e m g n a

y -fakto r yang mempengaruh i kepuasan r

o t k a F . a w s i s a h a

m -faktort ersebu tadalah: )

1 Sumbe rdayamanusia l

a

H -ha lyangberhubungandengans umbe rdayamanusia: )

a

( Sistem rekrutimen dan seleks iuntuk pengangkatan n

e s o d ) b

( Kecukupandosen( rasiodosent etap :mahasiswa) )

c

( Kuailifkas idosen (pendidikan )dan j abatan akademik p

a t e t n e s o d ) d

( TenagaKependidikan( TenagaPendukung/Penunjang )

k i m e d a k A ) e

( Kecukupandankuailifkas ipetuga spepustakaan )

f

( Program pembinaan , pengembangan , dan jaminan n

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) g

( Kode eitk atau pedoman disipiln kejra dosen dan a tr e s s a l e j n a d p a k g n e l g n a y n a k i d i d n e p e k a g a n e t

a y n i s a t n e m e l p m i )

2 Ku irkulum

d n e m g n a y m a r g o r

P orong/memfaslitias i Program Stud i , n a g n u b m a n i s e k r e b a r a c e s m u l k u k ir u k i s i n a k i a b r e p

:i t u p il e m

) a

( Pendekatanpembelajaran )

b

( Designpembelajaran )

c

( Relevani si )

d

( Mediapembelajaran )

e

( Evaluas iprose sdanhasi lpembelajaran )

f

( Umpanbailkdairs takeholders .

B Kualtia sPembelajaran

.

1 PengeritanKualtia sPembelajaran

t a k g n it u ti a y a i s e n o d n I a s a h a B r a s e B s u m a K t u r u n e m s a ti l a u K

n a k g n a d e S . u t a u s e s t a j a r e d u a t a f a r a t u a t a a y n k u r u b k i a b

i s e n o d n I a s a h a B r a s e B s u m a K t u r u n e m n a r a j a l e b m e

p a yatiu proses ,

a y n d u j u w r e t i m e D . r a j a l e b p u d i h k u l h k a m u a t a g n a r o n a k i d a j n e m a r a c

g n a y n a a n a c n e r e p i a y n u p m e m n e s o d a y n l a e d i n a r a j a l e b m e p u t a u s

n a k i d a ji d a s i b t u b e s r e t a y n a n a c n e r a g g n i h e s , k i a b n a g n e d g n a c n a ri d

k i a b n a g n e d n a h a il u k r e p n a k u k a l e m k u t n u n a u c

a .I stliahpembelajaran

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a m a s r e b i d a jr e t n a r a j a l e b m e p n a d , r a j a g n e

m -sama . Belaja r dapa t

n a r a j a l e b m e p n a d r a j a g n e m n a t a i g e k a p n a t u a t a r a j a g n e p a p n a t i d a jr e t r a j a g n e m n a k g n a d e S . n i a l l a m r o

f lmeiput i segala ha lyang tenaga s a l e k m a l a d i d n a k u k a l k i d i d n e p t a k a m n a r a j a l e b m e p s a ti l a u k g n a t n e t a r a c i b a ti k a li

B ejradinya

i r a d r a d n a t s n a g n e d i a u s e s g n a y n a r a j a l e b m e p n a t a i g e k u t a u s g n a y n a h a il u k r e p u t a u s a y n a t p i c r e t u a t a f it k e f e g n a y n a r a j a l e b m e p h a il u k a t a m h e l o n a k p a r a h i d g n a y n a u j u t i a p a c n e m a g g n i h e s l a m it p o g n i s a m i d u t s m a r g o r p i a u s e

s -masing . Menuru t Lovti t dan Clarke n a g n e d i a d n a ti d n a r a j a l e b m e p s a ti l a u k ) 9 7 : 7 0 0 2 , n a m r e h u S m a l a d ( i n i a w s i s a n a m i r a d i a l u m ; r a j a l e b n a g n u k g n il m a l a d s a u l a p a r e b g n a y n a t a p e c e k n a g n e d r a j a l e b a w s i s a w h a b i l a n e g n e m , a d a r e b r a j a l e b s e s o r p m a l a d k i s if a r a c e s a w s i s n a k t a b il e m , a d e b r e

b ,meminta

n a r a j a l e b m e p s a ti l a u K . r e n ij a m i g n a y n a k l a u s i v m e m k u t n u a w s i s n a d n a u j u tr e b a j a g n e s i d g n a y a h a s u u t a u s n a r a j a l e b m e p h a l a d a f it a l e r g n a y n a h a b u r e p i d a jr e t u a t a r a j a l e b n i a l g n a r o r a g a i l a d n e k r e t a u s a k a M . ) 5 4 5 : 4 0 0 2 , o s r a i M ( n i a l g n a r o a d a p p a t e n e

m tu

n a d a n a c n e r e t u a t a a j a g n e s i d g n a y n a t a i g e k h a l a d a n a r a j a l e b m e p . n a a l o l e g n e p u a t a i l a d n e k a y n a d a .

2 Krtieirakualtia spembelajaran

n a r a j a l e b m e p u k a li r e p i r a d t a h il i d t a p a d n a r a j a l e b m e p s a ti l a u K ( u r u g k i d i d n e p u a t a n e s o

d teache reducator’ sbehavior) ,pe irlaku dan ( u r u g n o l a c a w s i s a h a m r a j a l e b k a p m a

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( n a r a j a l e b m e p m il k

i learning cilmtie) , mater ipembelajaran ,media .

n a r a j a l e b m e p m e t s i s n a d , n a r a j a l e b m e p

, fi t k a n a r a j a l e b m e p s a ti l a u k r o t a k i d n i i d a j n e m g n a y n u p a d A

f e , fi t a e r

k ekit fdan menyenangkan (PAKEM )oleh Sotlhan (2006 : h

a l a d a ) 9 4

1 penguasaan guru pada mata pelajaran. Kualtia s p a d a h r e t u r u g n a a s a u g n e p h e l o i h u r a g n e p i d t a g n a s n a r a j a l e b m e p

g n a y i r e t a m p a d a h r e t u r u g n a a s a u g n e P . n a k r a j a i d n a k a g n a y i r e t a m

n a k a n a k r a j a i d n a k

a membua tpengajaran lebih terfokus ,selain tiu u p m a m s u r a h a g u j n u m a n i r e t a m i a s a u g n e m s a t a b e s a y n a h n a k u b u r u g

.s it a m e t s i s a r a c e s a y n n a ij a y n e p i g e t a rt s g n a c n a r e m

)

a Ketuntasandalambelajart e lraksana

a y n a i d e s r e t a tr e s n a r a j a l e p i r e t a m n a a s a u g n e p l a d o m n a g n e D

s e s o r p t a u b m e m n a k a , u r u g g n a r o e s i g a b p u k u c g n a y u t k a w

h a d u m h i b e l n a k a a w s i S . n a m a y n i d a j n e m n a r a j a l e b m e p

, s u k o f r e t n a d s a l e j g n a y i r e t a m n a i a p m a y n e p n a g n e d i m a h a m e m

e b n a s a t n u t e k n a i k i m e d n a g n e

d laja rakant ercapa.i )

b Dayas eraps iswameningkat

a li b a p a a y n t u j n a l e s i r e t a m e k h a k g n a l e m t a p a d u r u G

a y a d e s a t n e s r e p a g u j n a d s a t n u t p a g g n a i d a y n m u l e b e s i r e t a m

a y n a h k a d it n a r a j a l e b m e p s a ti l a u K . a t a r e m r i p m a h a w s i s p a r e s

g a b e s i a li n a y n i g g n it i r a d i a li n i

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k u t n u k i a b n a g n e d n a r a j a l e b m e p s e s o r p a t a n e m a h a s u r e b

.s a l e k m a l a d i d a w s i s p a r e s a y a d n a a t a r e m k a d it e k n a k l a m i n i m e m

d n a t s a g it n a k ir e b m e m , ) 5 : 6 0 0 2 ( g n u g A n a k g n a d e

S a r

n a t u r u m a l a d , i h u r a g n e p m e m g n il a s g n a y n a r a j a g n e p s a ti l a u k

:t u k ir e b i a g a b e s h a l a d a a y n s a ti r o ir p

)

1 Interaks iyangkonitnuantaras iswadanguru

h a d u s r a j a g n e m a k e r e m a r a c h a k a p a r u k u g n a m u lr e p u r u G

r a n e

b -bena refekit fsesua idengan siswa yang dihadapinya k u t n u k a h i k il i m e m u r u g a g g n i h e s , u t n e tr e t t a a s a d a p

t a l a n a g n e d n e m ir e p s k e r e b , r a j a g n e m a r a c i s a k if i d o m e m

s a u lr e p m e m m a l a d a g u j u a t a u r a b g n a y r a j a g n e m u t n a b

. a d a g n a y m u l u k ir u k )

2 Carapembelajaran l(earning )dan carapenliaian (assesment ) n

u g i d g n a

y akandalamkelas

l a h i a n e g n e m r a n e b n a g n e d i m a h a m e m s u r a h u r u

G - lha

. n a r a j a l e b m e p m a l a d a w s i s i p a d a h i d g n a y r a s a d n e m

u t a s n a r a j a g n e p a d a p r a s a d r e b a y n a h n a k u b i n i n a m a h a m e P

g n a y n a m a h a m e p n a k a p u r e m h i b e l i p a t e t , a w s i s e k h a r a

l a d a w s i s n a fi t k a e k i r a d l u c n u

m am membangun

n a m a l a g n e p i a k g n a r e m n a g n e d i ri d n e s a y n n a u h a t e g n e p

i k il i m i d h a l e t g n a y n a u h a t e g n e p n a d s a l e k i d n a r a j a l e b m e p

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n a g n e d a y n l a s i m ” l a u d i v i d n i n a r a j a l e b m e p “ n a g n e d

.l a o s s i n e j n a k i s a ir a v m e m )

3 Sumbe r lImuPengetahuan( academicr esource)

n a t a i g e k m a l a d a n a r a s a r p a p u r e b n a u m li e k r e b m u S

l a h a u m e S . i g o l o n k e t n a d , a g a r e p t a l a , u k u b u ti a y , n a r a j a g n e p

g n u k u d n e m k u t n u k i a b n a g n e d i s a r o l p s k e i d t a p a d s u r a h i n i

n a r o e s n a s a w a w r a g a n a r a j a g n e p s e s o r p p a it e

s g guru/dosen

.s a u l h i b e l i d a j n e

m

h a l a d a i s a m r o f n i r e b m u s , n a r a j a l e b m e p s e s o r p m a l a D

n i a l n a d , n a a c a b n a h a b , a w s i s , a w s i s a h a m , u r u g , n e s o d

, u r u g , n e s o d a g u j n i k g n u m i s a m r o f n i a m ir e n e P . a y n i a g a b e s

a i d e m i n i l a h m a l a d a k a M . n i a l g n a r o u a t a a w s i s , a w s i s a h a m

mendapa tde ifnisil ebih khusus ,yakn i"teknolog ipembawapesan n a u lr e p e k k u t n u n a k t a a f n a m i d t a p a d g n a y ) i s a m r o f n i(

i r e t a m /i s i n a k i a p m a y n e m k u t n u k i s if a n a r a s u a t a " n a r a j a l e b m e p

. ) 1 5 1 : 8 0 0 2 , n i m a Y ( n a r a j a l e b m e

p Kemp dan Dayton ,

g n a r u k k a d it i s a k if it n e d i g n e

m dar idelapan manfaa tmedia dalam (

u ti a y , n a r a j a l e b m e p n a t a i g e

k DalamYamin ,2008 :151-154) : )

a

( penyampaianmater ipelajarandapa tdiseragamkan , )

b

( prose spembelajaranmenjadil ebihmenairk , )

c

( prose sbelajars iswamenjadil ebihi nteraktfi . )

d

( Jumlahwaktubelajar-mengaja rdapa tdikurang,i )

e

(36)

) f

( prose sbelaja rdapatt ejrad id imanas ajadankapans aja , )

g

( sikapposiit fsiswat erhadapbahanpelajaranmaupun t erhadap t

a p a d i ri d n e s u ti r a j a l e b s e s o r

p diitngkatkan ,

) h

( peran dosen dapa tberubah ke arah yang Iebih posiit fdan g n a l u g n e m u lr e p k a d it n e s o d , a m a tr e P . fi t k u d o r

p -ulang

. n a r a j a l e b m e p m a l a d n a k a n u g i d a i d e m a li b a k e r e m n a s a l e j n e p

t a p a d n e s o d , ) n a s il ( l a b r e v n a i a r u i g n a r u g n e m n a g n e d , a u d e K

ir e b m e

m perhaitanl ebih. .

3 Sistempembelajaran .

a Rancanganpembelajaranmahasiswameilput:i )

1 Pedomanpengembanganr ancanganpembelajaran )

2 Pelaksanaanpedomanpengembanganr ancanganpembelajaran .

b Pedoman bimbingan akademik , bimbingan peneilitan dan .

a y n n i a l h a i m li a y r a k n a d s i s e t/ i s p ir k s /r i h k a s a g u t n a s il u n e p .

C LayananAdministrasi

t a a f n a m n a k ir e b m e m g n a y n a t a i g e k h a u b e s n a k a p u r e m n a n a y a L

i r a d t a b i k a i a g a b e s , u t n e tr e t t a p m e t n a d u t k a w a d a p n a g g n a l e p i g a b

a y n a t a k l a s a t u r u n e m i s a rt s i n i m d a n a k g n a d e S . n a k n i g n ii d g n a y n a h a b u r e p

n a k g n a d e s f i s n e t n i it r a r e b d a , e a rt s i n i m + d a u ti a y n it a l a s a h a b i r a d l a s a r e b

.i h u n e m e m n a d , u t n a b m e m , i n a y a l e m i tr a r e b e a rt s i n i m

ir a h e s n a t a i g e k m a l a

D -har i untuk istliah adminisrtas i dibag i :

(37)

.

1 Adminisrtas idalam pengeritan yang sempi tadalah suatu pekejraan .r

o t n a k m a l a d a h a s u a t a t .

2 Adminisrtas idalampengeritanyangl ua sadalahseluruhprose skejra a

s maorangataul ebihdalammencapait ujuanbersama. )

0 7 : 0 0 0 2 , o n o t p ij T ( n a m a r u s a r a P t u r u n e

M menyatakan bahwa

u a t a a m a s n a k a s a ri d g n a y n a n a y a l a k ij n a k s a u m e m n a k a t a k i d n a n a y a l e p

a d A . n a k p a r a h i d g n a y n a n a y a l s a ti l a u k i h i b e l e

m 5 dimens i kualtia s

i a y , n a n a y a l e

p tu tangibles (bukt i ifsik) , reilablitiy (keandalan) , s

s e n e v i s n o p s e

r (daya tanggap) , assuran