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ISO 9001:2015 ()

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Figure 1 illustrates the process linkages between clauses 4 to 10 of this International Standard
Figure 1 - Model of a process-based quality management system, showing the links to the clauses of thisFigure 1 - Model of a process-based quality management system, showing the links to the clauses of thisFigure 1 - Model of a process-based quality management system, showing the links to the clauses of this
Figure 2 - Schematic representation of a single process within the systemFigure 2 - Schematic representation of a single process within the systemFigure 2 - Schematic representation of a single process within the system
Table B.1 � Major differences in terminology between ISO 9001:2008 and ISO 9001:2015
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ISO 9001:2015 ()

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REQUIREMENTS ENGINEERING FOR CUSTOMER SATISFACTION MANAGEMENT SYSTEM OF HIGHER EDUCATION IMPLEMENTING E-CRM AND ISO 9001:2008

This paper presented requirements engineering processes for customer satisfaction management systems that adopt quality management system with international standards ISO 9001: