S MPP 1206458 Bibliography

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Maya Rahmah Fikriyah, 2016

PENGARUHCUSTOMER EXPERIENCETERHADAP REVISIT INTENTION DI TAMAN WISATA ALAM KAWAH PAPANDAYAN

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu DAFTAR PUSTAKA

Bojanic, David.2010.Hospitality Marketing Management.Fifth Edition.

Dayour, Frederick.2015.Why They Go There:International Tourist Motivations and Revisit Intention to Northern Ghana.Ghana.American Journal of Tourism Management

Diewanowska Kataryna.2015.Dimensions of Real and Virtual Consumer Experiences.Warsaw,Poland.Faculty of Management Working Paper Series 9 (4) 2015

FandyTjiptono. 2009. StrategiPemasaranJasa. CV. Andi : Yogyakarta

Ghozali, Imam. (2009). Analisis Multivariate Lanjutandengan Program SPSS. Semarang

Griffin, Ricky.W. dan Ronald J. Ebert. 2008. Bisnis. EdisiKedelapan, jilid1. Jakarta: Erlangga.

Gersom& Sugiono.2013.Analisa PengaruhExperiential MarketingTerhadapMinatBeliUlangKonsumen Cafe Buntos 99 Sidoarjo.Surabaya.

Hung-Che,Wu.2014.A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image and Revisit Intention.Journal of Hospitality & Tourism Research, 201X, Vol XX, No X

Kotler, Philip & Keller K Lane, (2009), Marketing Managememt, thirteen edition, Jersey : Prentice Hall

Kotler, Phlip& Gary Amstrong. 2012. Principles of Marketing. Jersey :Pearson;Prentience Hall

Lin, C.H. 2012. Effects of Cuisine Experience, Psychological Well-Being, And Self – Health Perception on The Revisit Intention of Hot Springs Tourist. Journal of Hospitality & Tourism Research,p.1-22

Lovelock. Christopher, and Wirt, Jochen.2011.Essential of Service Marketing 2ndEdition.Pearson Always Learning

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Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Malhotra,Narkesh K.2009.Riset Pemasaran., PenerapanTerapan. Jakarta :Salim , Jakarta: Erlangga

New Gaik Ling. 2012 .Faktor yang

mempengaruhikunjunganulanganpelancongantarabangsa: Suatuulasan. Malaysia. Malaysia Journal of Society and Space

Parwati, Kardina.2014.Pengaruh ServicescapeterhadapRevisit Intention denganPerceived Service QualitysebagaiVariabelMediasi.

Prastyaningsihet al.2012. PengaruhCustomer ExperienceTerhadapRepurchase Intention.Malang.

Rageh, Ahmed, T.CZet al.2013.Using Netnography Research Method to Reveal The Underlying Dimensions of The Customer/Tourist Experience.Malaysia.EmeraldInsigh

Sanusi, Anwar.2012. MetodologiPenelitianBisnis. Jakarta :SalembaEmpat

Sayutiet al.2014.Analisis PengaruhCustomer

ExperienceTerhadapMinatBeliUlangKonsumenPadaKafe Nom Nom Eatery Bandung.Bandung

Schmitt, Bern H. 1999.Experiential Marketing. “How to Get Customers to Sense, Feel, Think, Act, and Relate to Your Company and Brand” . New York : The Free Pass

Sekaran, Uma. 2008. Research Methods for Bussiness (MetodologiPenelitianuntukBisnis). Jakarta :SalembaEmpat

Sekaran, Uma and Roger Bougie.2013.Research Methods for a Bussiness. Wiley

Senjaya, Vivie.2013.Pengaruh Customer Experience QualityterhadapCustomer Satisfaction&Customer Loyalty di KafeExcelsoTunjungan Plaza Surabaya:Perspektif B2C. Surabaya.JurnalManajemenPemasaran Petra Vol 1, No 1

Silalahi, Uber.2012.Metodologi PenelitianSosial. Jakarta : PT RefikaAditama

Sopyan.AnalisisPengaruhdayaTarikWisatadanKualitasPelayananTerhadapMinatBerk unjungUlangPengunjungdenganKepuasanPengunjungSebagaiVariabel Intervening. Semarang

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Sultan, Haryonoet al.2012.Proses

PembentukanPerilakuNiatWisatawanBerkunjungKembalikePariwisataHeritag eBandung.Surakarta

Surakhmad, Winarno. (2002). PengantarPenelitianIlmiah, Dasar, MetodedanTeknik.Bandung :Tarsito.

Swarbrooke, Jhon.2007.Consumer Behavior in Tourism. Second Edition.BurlingtonUSA.Elsevier Led

Tabachnickdan Fidel. 2013. Using Multivariate Statistics. Boston : Pearson Education

UNWTO World Tourism Barometer volume 14 – Advance Release January 2016

Yunantias, Willi.2015.Analisis

PengaruhKualitasLayanandanKepuasanKonsumenTerhadapMinatKunjungpad aObjekWisataPantaiWiduri di Pemalang.Semarang

Zeithaml, V.A, M.J Bitnerdan Gremler.2009.Service Marketing:Integrating Customer Focus Across the Firm, 15 th edition, New York:McGraw Hill

Database_:

DinasKebudayaandanPariwisataKabupatenGarut 2015

DinasKebudayaandanPariwisataKabupatenGarut 2016

PusdatinKamenparekraf& BPS 2014

Website :

http://www.marketing.co.id/customer-experience-strategy/

http://marketeers.com/index.php/article/lima-langkah-membangun-customer-experience.html

http://www.venuemagz.com/artikel/news/2015/9/dunia-menyambut-538-juta-turis-internasional/

http://m.rmol.co/read/2014/06/18/160012/pedoman.php

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www.jabarprov.go.id

http://budpargarut.wix.com/garut2#!twa-kawah-papandayan/c1j9e

http://dishut.jabarprov.go.id/index.php?mod=manageMenu&idMenuKiri=511&idMe nu=513