PT. MAJU USAHA Jl. Pinangsia Raya 43 Jakarta 13130
INDONESIA
24th December 2010 PT. TRIRAHAYU Jl. Imam Bonjol 10 Jakarta 14210 INDONESIA Dears Sirs,
We regret to have to complain about late delivery of the filing cabinets ordered on 17th December 2010. We did not receive them until this morning though you had guaranteed delivery within a week. It was on this understanding that we placed the other.
Unfortunately, there have been similar delays on several previous occasions and their increasing frequency in recent months compels us to say that business between us cannot be continued in conditions such as these.
We have felt it is necessary to make our feelings known since we cannot give reliable delivery dates to our customers unless we count on undertaking given by our suppliers. We hope you will understand how we are placed that from now on we can rely upon punctual completion of our orders.
Yours faithfully, Husni
Balasan Complain Letter
PT. TRIRAHAYU Jl. Imam Bonjol 10 Jakarta 14210 INDONESIA
29th December 2010 PT. MAJU USAHA Jl. Pinangsia Raya 43 Jakarta 13130
INDONESIA Dears Sirs,
Your letter of 24th December 2010 complaining of delays in delivery come as a surprise as the absence of any earlier complains had led us to believe that goods supplied to your orders were reaching you punctually.
It is our usual practice to send goods by the carriers well in advance of promised delivery dates and cabinets you refer to left here on 20th December 2010. We are very sorry concerned that our efforts to give punctual delivery should be frustrated by delays in transit. It is very possible that order customers are also affected and we are taking up the whole question with the carriers.
We thank you for drawing our attention to a situation of which we had been quite unaware until you wrote to us and ask to accept our apologies for the inconvenience you have been caused.
