telkomsigma data center eng2014

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DATA CENTER

SERVICES

Experience

and

Experts

in

Providing Secure, Reliable and

Available

Data Center

Infrastructure

Experience

and

Experts

in

Providing Secure, Reliable and

Available

Data Center

Infrastructure

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Telkomsigma

Data Center

Services

The Why

of Data Center Services

The Why

of Telkomsigma

1. Experience

and Expertise

2. We are a Leader

in Technology

3. We have Smart

Data Center

Operation and Management

4. We have Premium

Data Center

Infrastructure

Serpong

Data Center

Sentul

Data Center

Surabaya

Data Center

Telkomsigma

Data Center

Services

Telkomsigma

Data Center

Facts & Figures

5

7

8

9

4

10

14

12

16

18

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The Why of Data Center Services

Do you feel increasingly dependent on IT to help drive business growth and stake your claim in a competitive market? You are not alone. Many other business leaders understand that IT has become a vital part of their business operations. They also realize that any IT system downtime, coupled with the lack of scalable IT infrastructure, can be disastrous to

their business. It’s no wonder they always look for the most cost eicient

solution to provide them with access to a secure and reliable data center and high connection availability for IT operations.

Expanding their in-house data center is oftentimes not an option for you as doing so can put a strain on your resources and divert your focus from what matters most: the core business. Finding the right data center provider is the best option to ensure both Business Continuity and IT infrastructure Scalability.

• Business Continuity

Imagine how frustrated people in the banking and inancial services

are when their transactions can’t be processed online. While an inability to receive emails may be a mere hindrance, any compromise of critical data can paralyze your operations and ruin your hard-won reputation. We understand that ensuring business continuity is critical to sustaining your businesses.

• Big Data and Scalability

Business leaders are faced with an inlux of data, which moves faster than ever before. They also ind themselves under mounting pressure

to manage all business-critical data while winning the heart of their customers, as well as outpacing their competitors. If you are in such position, you need a scalable IT infrastructure solution.

Telkomsigma

Data Center

Services

Minimum Capex

In-house data centers require a huge capital expenditure, while outsourcing enables you to pay based on resource utilization

Improved Focus on Core Business

You can focus on developing your core business while a reliable data center provider takes care of your IT system(s) and infrastructure

Scalability

In-house data centers oftentimes are unable to meet your data growth requirements, while a data center

provider ofers services on demand architecture tailored to suit your business needs

Expertise

An experienced data center provider has professional teams dedicated for system, network and database monitoring 24/7, including the creation of detailed reports and infrastructure maintenance

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The Why of Telkomsigma

Finding the right data center provider can be challenging. Some newcomers with an unproven track record may damage your attempts to ensure your Business Continuity and have scalable IT infrastructure.

Telkomsigma is proud to have these diferentiating qualities that our

clients can rely on:

1. Experience and Expertise

Our experience and expertise in data center services are established in our long history in the IT industry, stretching back to 1987. Pioneering data center services in Indonesia since 1998, we have won the trust of over 130 enterprise clients, half of which come from industries with strict

regulations, such as the banking and inancial services sector. With the

full support of Telkom Indonesia, we have crafted the following track record:

Supported over 15 full IT Operations Management

Assisted in over 600 disaster recovery drills and 15 disaster activations

Managed “LINK” ATM Switching of the Association of Indonesia’s State-owned Banks since 2009, enabling banks’ customers to commit over 150 million transactions through LINK in 2013 alone

Two Reasons to Trust Telkomsigma

“Telkomsigma

is trusted

by over 70

clients from

the highly

regulated

Banking &

Financial

Industry.”

1. Trusted by various industry

Telkomsigma is trusted by over 130 clients from the various industries including highly regulated banking &

inancial industry.

2. Data Center is the core of our business

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Telkomsigma

:

Data Center Services

1997 Establishment of Telkomsigma Data Center Services,

pioneering outsourcing service in Indonesia 2000

• Provide Disaster Recovery Services for multi-industry clients.

• Establishment of Serpong Data Center

2001 • The irst launch of ASP solution for Core Banking

System 2008 • Establishment of Surabaya Data Center

2009 • Started managing LINK ATM Switching of Himbara

(Himpunan Bank-bank Milik Negara) 2011

• Launch of Cloud Computing Infrastructure as a Service (IaaS)

2012 • Establishment of Sentul Data Center 2013 • Ofering Telkomsigma Triple Resiliency (Active/Active

Data Center Infratsructure)

International Scope National Scope

Uptime Institute

Tier III Design

Central Bank Compliance (PBI No.9/15/PBI/2007)

ISO 27001: 2005

Information Security Management System

Green Certiication, Gold Rating (No.003/PP/EB/IV-2013) by GBC

ISO 9001 : 2008

Quality Management System TVRA Audit

BS OHSAS 18001:2007 Occupational Health and Safety Management System

SNI-1726-2002

Standard for Earthquake Resistance Building Structure Design

Telkomsigma’s Data Center Milestones

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2. We are a Leader in Technology

Many business leaders in the banking, inancial services and capital

market sectors require data center solutions that help them remain resilient in the face of a disaster. In cooperation with Telkom Indonesia,

we are the only data center provider that ofers you Triple Resiliency

services:

Active/Active Data Center

You can opt to implement a dual data center design running in real time replication mode for continuous availability that converges high availability and disaster recovery practices

Out of Region Disaster Recovery Service

Clients can send data electronically via asynchronous transfer to an out-of-region site, in which there is a dedicated network and infrastructure to assume mission critical processing in the event of a regional outage

Telkomsigma Triple Resiliency with

Active/Active DC Mode

Two Reasons to Trust Telkomsigma’s

Triple Resiliency

1st_{Production DC}

Synchronous Path for Continuous Availability

Asynchronous Path for Server Image and Data

Replication

REGION 1

REGION 2

Jakarta 2nd_{Production DC}

Surabaya 3rd_{Disaster Recovery DC}

1. When mission critical operations are your highest

priority

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3. We have Smart Data Center Operation and

Management

Our Data Center Operation and Management applies international standards and best practices to ensure the security, reliability and availability of your data.

ITIL v3 standard

The ITIL v3 (Information Technology Infrastructure Library) standard

brings the following beneits:

1. More successful data center operation 2. Fewer disruptions

3. Smooth IT operations for you

ISO 27001 - Information Security

Certiied with ISO 27001 for Information Security Management, we

treat your critical data with the utmost care by use of the following measures:

1. 3 Security Checkpoints: Main Gate, Building, Data Center Area 2. IP Based CCTV Camera with up to 3-month recordings 3. PIN, Proximity Card and Biometric Access Control 4. Around the clock Security Guards (24x7x365) 5. Man-Trap Concept

6. IT equipment hardening and Security Information and Event Management (SIEM)

Redundant Power Systems

Ensuring reliable and available operations, we assure you with no downtime during any maintenance. To support this commitment, our electrical and power are designed with the following systems to prevent failure:

1. PLN power supply fully backed by UPS

2. PDU & UPS redundancy N+1 and 2N with a battery backup time of 20 minutes at the minimum

3. Full backup generator with redundancy N+1, which will be

activated within 10 seconds after power from PLN is cut of

4. Diesel fuel tank capable of powering the center for 2 operational days (restocked daily or monthly)

Safe Infrastructure Environment

Your server and devices, including vita data, are housed in our data center, complete with safe, reliable infrastructure environment. Our data center facilities are protected with the following high-end

systems to protect them from ire:

1. Smoke Detection and Alarm (VESDA / HSSD)

2. Automatic Gas Fire Suppression System (NOVEC 1230) with Smoke and Heat Detector

3. Portable Fire Extinguisher

Telkomsigma

:

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Carrier Neutral with

International Access

We are open to all

telecommunication service

providers. National and

international network providers

that are currently available in our

data centers include:

Environment Cooling System (CRAC)

To maintain a proper environment for your machines and devices, we have implemented a hot cold cabinet arrangement. In addition, we have also equipped our data center facilities with cooling Tower (N+1), precision air conditioning system (N+1) to maintain a controlled room temperature of 19°- 25° C and humidity of 40-60% RH.

Available Global Connectivity

As part of Telkom Indonesia, our data centers are supported with robust network coverage and connectivity to reach both local and global destinations. Connected with 10 G super-on-net ring backbone capacity, our data centers provide you with the following added value services:

1. Communication link from a customer’s site to the data center

2. Network device installment and coniguration

3. Network activity monitoring 24x7 (WAN, LAN)

4. Network troubleshooting and escalation to the next level of vendor support

5. Network device maintenance 6. Performance report

Serpong

Sentul

Surabaya

Supported by Telkom Indonesia, Telkomsigma’s data centers are connected with countries in which Telkom Indonesia operates.

Secure Global Connectivity

As Telkom Indonesia initiates its

international expansion strategy,

Telkomsigma’s Data Centers

will be connected to countries

where Telkom Indonesia exist, i.e.

Singapore, Malaysia, Hong Kong,

US, Timor Leste, and Australia.

Other Service Provider

Super On-Net n x10 Gbps Ring (protected DWDM)

Telkom Internet Gateway MPLS Backbone

n x10 Gbps Link to DWDM Backbone

4. We have Premium Data Center Infrastructure

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“Telkomsigma

Data Center

Serpong is

a premium

data center

infrastructure

with an area of

22,000 sqm, that

prioritizes security

and accessibility.”

Telkomsigma Data Center Serpong is a premium data center that prioritizes security and accessibility. Located 40 meters above sea level

in lood free area in Tangerang’s Serpong area, the Serpong Data Center

is equipped with international standard security devices and systems to ensure its safety from any possible disruptions. Showing how much we rely on security, our Data Center Serpong is built in a secure and low risk

area, which is also in close proximity with police and ire stations.

Our Serpong Data Center is easily accessible from Jakarta via two toll roads, i.e. the Jakarta Outer Ring Road and the Jakarta – Merak, and by public transportation, such as bus or train. We’re not only close to Soekarno-Hatta International Airport, which is reachable in 60 minutes, but lodging facilities and other amenities are also located within the surrounding area.

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Computer Room Information

Slab to slab ceiling, height: 4 m

Calcium raised loor, height: 50 cm

Floor strength: 700 kg/sqm Heavy duty elevators up to 3 tons Staging area available

Separate cable tray for data network (overhead)

and power (below raised loor)

Hot/cold cabinet arrangement Water leakage detecton

Environment Monitoring System

High End NOVEC 1230 Gaseous Fire Suppression

Facility Information

A premium grade “A” class building

Data Center space of 5,000 sqm in a 7-loor

building

Certiied Information Security : ISO 27001 Certiied Operation Management : ISO 9001 Certiied BS OHSAS 18001:2007

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Our data center facility is securely located 200 meters above sea level in

the quiet suburban area of Sentul in West Java’s Bogor. Located in a

lood-free area and secure low risk environment, our data center facility has the capability to operate as an active/active data center for supporting high availability and disaster recovery practices. The data center is also located

near police and ire stations for security purposes.

Accessible via Jagorawi toll road, Telkomsigma Data Center Sentul can be reached in 60 minutes from Jakarta. The data center is also surrounded by hotels, restaurants and a host of other amenities to ensure the comfort

of your staf.

“Located in a

lood-free area and

secure low risk

environment, our

data center facility

has the capability

to operate as an

active/active data

center”

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Computer Room Information

Slab to slab ceiling height: 4 m

Calcium raised loor height: 60 cm

Floor strength: 1250 kg/sqm Heavy duty elevator up to 3 ton

Staging area on each loor

Separate cable tray for data-network (overhead)

and power (below raised loor)

Hot/cold cabinet arrangement Water leakage detection Environment Monitoring System

High End NOVEC 1230 Gaseous ire suppression

Facility Information

Premium dedicated data center

4 loors with total area of 8,000 sqm

Data Center space of 4,000 sqm Available working Area of 2,000sqm

Certiied Uptime Institute Tier III Design Certiied Information Security: ISO 27001 Certiied Operation Management: ISO 9001

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“a dedicated

data center that

is connected with

our data centers

in Serpong and

Sentul and

can serve as a

backup location

for your Data

Recovery Site. ”

Commencing operations in July 2008, Telkomsigma Data Center Surabaya is a dedicated data center that is connected with our data centers in Serpong and Sentul and can serve as a backup location for your Data Recovery Site. Telkomsigma Data Center Surabaya is also aimed at catering to the needs of companies in eastern Indonesia.

Like our other data center facilities, Telkomsigma Data Center Surabaya is also built with security and accessibility in mind. This facility has also

been certiied ISO 27001 – Information Security Management and is located near police and ire stations. Our Data Center Surabaya is also

easily accessible via the toll road from Surabaya and Juanda International Airport. In addition, it is also surrounded by accommodations, lodgings and other amenities for your comfort.

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Computer Room Information

Slab to slab ceiling height: 4 m

Calcium raised loor height: 60 cm

Floor strength: 1000 kg/sqm Heavy duty elevators up to 3 ton Available staging area

Separate cable tray for data network (overhead) and

power (below raised loor)

Hot/cold cabinet arrangement Water leakage detection Environment Monitoring System

High End NOVEC 1230 Gaseous ire suppression

Facility Information

A premium dedicated data center facility

4 loors with total area of 6,500 sqm

Data Center space of 3,500 sqm Available working and meeting room

Certiied Information Security: ISO 27001 Certiied Operation Management: ISO 9001

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Telkomsigma

Data Center Services

Wholesale

Speciically designed for ICT companies, Telkomsigma Wholesale ofers leased data center “real estate” with lexible and scalable infrastructure. Freeing

them from the need to build a costly data center facility, our Wholesale option enables them to have end-to-end infrastructure that delivers value-added services for their clients.

Beneits

• Attractive Ofering Price for a large area leasing

• Marketing partnership with Telkomsigma, including holding joint

marketing events

Colocation

Telkomsigma Colocation ofers companies the chance to house their servers

and devices in our secured data center space. Under a colocation service, companies can ensure their business continuity, scalability and network availabilty. Clients can utilize our ready to use data center space for a Production or Disaster Recovery site, all while maintaining full control of their physical server, devices, operating systems and applications.

Beneits

• Data center facility with enterprise-class connectivity and

technological innovation at minimal cost

• Clients still maintain full control of their physical server, devices,

operating systems and applications

• Highly secured data center space equipped with supporting

power, network, cooling, security and ire suppression systems.

Heightened security is available by using a dedicated caged area.

Managed Hosting

Telkomsigma Managed Hosting ofers you the abiliy to obtain an operational

data center facility equipped with servers and devices for your company’s

main production or disaster recovery requirements. Ensuring an eicient and

scalable way to maintain business continuity, Telkomsigma Managed Hosting minimizes the resources needed to manage your daily IT operations. We provide you with 2 service options: a partially managed hosting solution, and a fully managed hosting solution.

Beneits

• Data center space with enterprise class online connectivity and

technological innovation

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• Highly secured data center space equipped with supporting power,

network, cooling, security and ire suppression systems. Heightened

security is available by using a dedicated caged area.

Cloud Computing

Telkomsigma Cloud Computing enables you to access via the Internet a cloud-based virtual data center or server housed in our secure data center. You can use Cloud Computing for disaster recovery backup purposes or application testing platform. Scaling on demand, our Cloud Computing is suitable for your company’s

rapidly luctuating business needs.

Beneits

• Pay as you grow on a per month basis for resources used

• Quick time to set up and use

• No investment in hardware, No Capex

Telkomsigma Data Center Services Scope

+

=

Data Center Services - Enterprise IT infrastructure solutions with highest availability

End-to-End Data Center Solutions

Value Added Services – We can provide more than just space. We can support your complete business needs.

• Wholesale Space Capacity

• Data Center Infrastructure and supporting components

• DC Environment Monitoring

• VPN IP

• Metro-e

• ISDN

• Internet

• Retail Space Capacity

• Rack

• Server

• Disk Storage

• Tape Storage

• Network Development

• Data Center Retail Space

• DC Machines & Devices

• Management of your daily IT Operations

• Core Finance

• Sharia Banking

• Securities & Trading

• Treasury & Investment

• ERP

• IaaS (Infrastructure as a Service)

• Virtual Machine

• Virtual Data Center

• Private Cloud

• VPS

• Backup

• IT Operation Management

• Disaster Recovery Support

• Backup / Restore

• Remote Hands

• Smart Hands

• H/W Monitoring

• Batch Processing

• Tape Safe Management

Wholesale Colocation Managed Hosting Cloud Computing

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Telkomsigma

Data Center Facts & Figures

100+

Data center space

readiness by 2015

“Our track records, milestones and clients trust from

the banking & inancial industry demonstrate our

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Trusted by Clients

Over 130 enterprise clients from multi

industries for Data Center Services

Over 15 clients for full IT Operation

Management

IT Operation Management of HIMBARA

(The Association of Indonesia

State-Owned Banks) ATM Switching System with

over 150 million transactions in 2013

Data Center Future Development

Largest total data center infrastructure

space in Indonesia with over 36,500 sqm

in 2013

Planning to launch data centers in

Balikpapan, Batam and Bekasi

Grand target to provide 100,000 sqm

data center space in 2015, supported by

Telkom Indonesia, with the aim to become

the outright market leader in the data

center industry

Strong IT Background & Experience

Established in 1987, became part of Telkom

Indonesia in 2010

Telkom Indonesia’s full support in network

and IT infrastructure

Best practices, internationally certiied and

standards for IT Process Management

Data Center Experience

Pioneering Data Center Service in

Indonesia

Assisted over 600 disaster recovery drills

and 15 disaster recovery activations

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Make The Move

Contact Us

http://www.telkomsigma.co.id/contact-us

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