DAFTAR PUSTAKA
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Ahmed, Zafar, Zulfiqar Ahmad Bowra, Ishfaq Ahmad, Musarrat Nawaz, M. Sarfraz Khan. Performance Measures Used by the Commercial Banks in Pakistan within the Four Perspectives of Balanced Scorecard. Euro Journal Publishing Inc. Issue 21 2011 p.12
Akhsabi, Mohammad. Performance Evaluation Of Maintenance Systems In Pars Neopan Company. Indian Journal of Fundamental and Applied Life Sciences ISSN: 2231-6345 2012 Vol. 2 (2) April-June, pp.312-316
Al Sawalqa, Fauzi, David Holloway, Manzurul Alam. Balanced Scrorecard And Implementation In Jordan: An Initial Analysis. International Journal of Electronic Business Management, Vol. 9, No. 3, pp. 196-210 (2011) p.1
Chotivanich, Piyakanit. The Conceptual Frame Work: Loyalty Model of Domestic Flight Service of Thai Airways International (Public Company Limited). European Journal of Social Sciences Vol.33 No.2 (2012), pp. 239-248
Dodangeh, Javad, Ebrahim Dehafarin, Vahid Nasehifar. A decision model for selecting of strategic plans in Balanced Scorecard model: A case study for a manufacturing firm. Journal of American Science 2012; 8 (8) p.1
El Gibaly, Mohamed M, Ahmed Abdelnaby, Ahmed Diab. A model to integrate of the ABC and the BSC in the Egyptian companies: Aligning strategic efficiency and performance improvement (Field study). Journal of American Science, 2012; 8 (6) p.1
Gryna, Frank M, Richard C H C, Joseph A. Defeo. 2007. Juran's Quality Planning and Analysis. New York: McGraw-Hill Companies p.258
Habidin, Nurul Fadly, Sha’ri Mohd Yusof, Baharudin Omar, Syed Ismail Syed Mohamad, Sharul Effendy Janudin. A Proposed Strategic Balanced Scorecard Model: Strategic Control System and Organizational Performance in Malaysian Automotive Industry. IOSR Journal of Business and Management (IOSRJBM) ISSN: 2278-487X Volume 1, Issue 6 (July-Aug. 2012), p 39-42
Mamduh M, Hanafi. 2011. Manajemen Edisi ketiga. Yogyakarta: Unit Penerbit dan Percetakan STI manajemen YKPN p.62
Ismael Younis Abu-Jarad, Nor’Aini Yusof, Davoud Nikbin, A Review Paper on Organizational Culture and Organizational Performance. International Journal of Business and Social Science Vol. 1 No. 3; December 2010 p.26
Ismail, Alimin Ismadi, Raduan Che Rose, Jegak Uli, Haslinda Abdullah. The Relationship Between Organisational Resources, Capabilities, Systems And Competitive Advantage. Asian Academy of Management Journal, Vol. 17, No. 1, January 2012 pp.151–173
Ismail, T Shaker, Basem Y Alsadi. Relationship Marketing and Organizational Performance Indicators. European Journal of Social Sciences – Volume 12, Number 4 (2010) p 545
Istijanto, 2006. Riset Sumber Daya Manusia. Jakarta: Gramedia Pustaka Utama p.111
Kaplan, Robert S and David P. Norton. Using The Balanced Scorecard as Strategic Management System, Harvard Business School Publishing Corporation. Issue reprint 2007 R0707M p.1
Khomba, James Kamwachale, Frans NS Vermaak, Rabiya Hanif. Relevance of the balanced scorecard model in Africa: Shareholder-centred or stakeholder-centred?. African Journal of Business Management Vol. 6(17), 2 May, 2012 pp. 5773-5785
Khozein, Ali. Balanced Scorecard Should be Attention More in Organizations. International Journal in Research of Management Iran, Issue 2. Vol. 1 (January-2012) p.38-46
Kordnaeij, Asadollah, Hassan Danaeefard, Mohammad Reza Zali, Samane Vasheghani, The Role of Organizational Culture in Customer Satisfaction. European Journal of Economics, Finance and Administrative Sciences ISSN 1450-2275 Issue 51 (2012)
Martin, E Wainright. 2005. Managing Information Technology. United State of America: Pearson Prantice Hall p.184-210
Moheriono, 2012. Indikator Kinerja Utama (IKU): Perencanaan, Aplikasi dan Pengembangan. Jakarta: RajaGrafindo Persada p.90
Mulyadi, Johny Setyawan. 2001. Sistem Perencanaan dan Penegndalian Manajemen Edisi 2. Jakarta: Penerbit Salemba Empat p.346
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Prasad, Acklesh, Peter Green, Jon Heales. Antecedents Of Sustainable Management Support For It-Related Initiatives. Australasian Journal of Information Systems Volume 17 Number 2 Nov 2012 p.1
Rahab, Sulistyandari, Sodjono. The Development Of Innovation Capability Of Small Medium Enterprises Through Knowledge Sharing Process: An Empirical Study Of Indonesian Creative Industry. International Journal of Business and Social Science Vol. 2 No. 21 November 2011
Rothaermel, Frank T. 2013. Strategic Manajement: Concepts and Cases. New York: The McGraw-Hill Companies p.310
Sampurno,2010. Manajemen Strategik: Menciptakan Keunggulan Bersaing yang Berkelanjutan. Yogyakarta: Gajah Mada University Press p.248
Samsudin, Sadili. 2010. Manajemen Sumber Daya Manusia. Bandung: Pustaka Setia p.302
Simon, Simeon S, Shiny George. A Balanced Score Card Study On Performance Management System With Special Reference To Keltron - A Case Study Approach. International Journal Of Marketing And Technology. Vol 2 Issue 4 April 2012 p.218
Sudana, I Made. 2011. Manajemen Keuangan Perusahaan Teori dan Praktik. Jakarta: Penerbit Erlangga p.8
Sudirman, Indrianty. Implementing Balanced Scorecard in Higher Education Management Case Study: Hasanuddin University of Indonesia. International Journal of Business and Social Science Vol. 3 No. 18 [Special Issue – September 2012] p.199
Talebnia, Ghodratolah. The major perspectives weighted model for balanced scorecard system in the case of auto industries. Indian Journal of Science and Technology. Vol:5 Issue:10 October 2012 ISSN:0974-6846 p.3415
Torkamani, Hojjat Mohammadi, Ali Sharifian, Mehdi Rostamzadeh, Performance Evaluation Using the Balanced Score Card (BSC): A Case Study of Azerbaijan Regional El ectric Company. Journal of Basic and Applied Scientific Research Vol. 2 (4) 2012 p3289-3293
