74
DAFTAR PUSTAKA
Buku, Jurnal, dan Skripsi
Agryzkov, T., Oliver, J., Tortosa, L., dan Vincent, J. (2014). A new betweenness centrality measure based on an algorithm for ranking the nodes of a network. Applied Mathematics and Computation 244, 467-478. Didapat dari: http://www.sciencedirect.com/science/article/pii/S0096300314009837.
Berry, M., dan Linoff, G. (2004). Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (2nd ed.). Indianapolis, USA: Wiley. Bilton, Nick. (2013). Hatching Twitter: A True Story of Money, Power, Friendship,
and Betrayal. San Fransisco, USA: Sceptre.
Bolotaeva, V., dan Cata, B. (2011) Marketing Opportunities with Social Networks. Journal of Internet Social Networking and Virtual Communities. Didapat dari: www.ibimapublishing.com/journals/JISNVC/2011/409860/409860.pdf.
Bourelos, E.; McKelvey, M. dan Magnusson, M. (2012). ‘Investigating the complexity facing academic entrepreneurs in science and engineering: The complementarities of research performance, networks and support structures in commercialisation’ Cambridge Journal of Economics, 36 (3), pp. 751-780. Carrington, P., Scott, J., dan Wasserman, S. (2005). Models and Methods in Social
Network Analysis. New York, USA: Cambridge University Press.
Cheliotis, G. (2010). Social Network Analysis (SNA) Including a Tutorial on Concepts and Methods. CNM Social Media Module. Didapat dari: http://www.slideshare.net/gcheliotis/social-network-analysis-3273045.
Dahlen, M., Lange, F., dan Smith, T. (2010). Marketing Communications: A Brand Narrative Approach (1st ed.). West Sussex, UK: John Wiley & Sons Ltd.
75 Davis, G., dan Olson, M. (1991). Management Information System. New York, USA:
McGraw-Hill.
Ehrlich, K., dan Carboni, I. (2005). Inside Social Network Analysis. Didapat dari:
https://scholar.google.com/scholar?oe=utf-8&um=1&ie=UTF-8&lr&cites=18380732771271706244.
Fayyad, U., Piatetsky-Shapiro. G., dan Smyth, P. (2005). From Data Mining to Knowledge Discovery in Databases. Artificial Intelligence 17(3). Didapat dari: http://www.aaai.org/ojs/index.php/aimagazine/article/view/1230/1131.
Giudici, P., Figinni, S. (2009). Applied Data Mining for Business and Industry. Apllied Data Mining for Business and Industry 2, i-vii. Didapat dari: https://books.google.co.id/books?hl=en&lr=&id=GqBfP4FGPWsC&oi=fnd&p
g=PR5&ots=NkH-CF3YDP&sig=pDJlOgQGMDva0HiM4K5_PA0RwJQ&redir_esc=y#v=onepa ge&q&f=false.
Hajian, B., dan White, T. (2011). Modelling Influence in a Social Network: Metrics and Evaluation. IEEE International Conference of Social Computing. Didapat dari:
http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=6113155&url=http%3A %2F%2Fieeexplore.ieee.org%2Fxpls%2Fabs_all.jsp%3Farnumber%3D611315 5.
Hakim, M. (2014). Penentuan Aktor yang Berpengaruh Dalam Penyebaran Informasi Braga Culinary Night Melalui Twitter. (Skripsi terpublikasi). Tersedia di Open Library Universitas Telkom.
Heinonen, K. (2011). Social Media Activities: Understanding What Consumers Do in Social Media. Business Science Reference. Didapat dari: http://www.academia.edu/5159030/Social_media_activities_Understanding_wh at_consumers_do_in_social_media.
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Hurwitz, J., Nugent, A., Halper, F., dan Kaufman, M. (2013). Big Data for Dummies. New Jersey, USA: John Wiley & Sons, Inc.
Istijanto. (2005). Aplikasi Praktis Riset Pemasaran. Jakarta: Gramedia.
Iwo, M. (2007). Social Network Extraction dan Social Network Analysis dari Web . (Skripsi terpublikasi). Tersedia di Perpustakaan Digital ITB.
Juliziar, A. (2014). Penentuan Key Actor dalam Brand Image Samsung Galaxy Series Pada Twitter dengan Menggunakan Social Network Analysis. (Skripsi terpublikasi). Tersedia di Open Library Universitas Telkom.
Kaplan, A., dan Haenlein, M. (2010) Users of the world, Unite! The Challenge and Opportunities of Social Media. Business Horizons, 59-68. Didapat dari: http://www.sciencedirect.com/science/article/pii/S0007681309001232.
Kantardzic, Mehmed. (2011). Data Mining: Concepts, Models, Methods, and Algorithms. New Jersey, USA: John Wiley & Sons Ltd.
King, I. (2009). Introduction of Social Computing. Database Systems for Advanced Applications Lecture Notes in Computer Science 5982, 482-484. Didapat dari: http://link.springer.com/chapter/10.1007%2F978-3-642-12098-5_55.
Kotler, P., dan Keller, K. (2012). Marketing Management (14th ed.) New Jersey, USA: Pearson Education.
Lazuardi, D. (2014). Analisis Sentimen untuk mengetahui Persepsi Kualitas Merek menggunakan Text Mining dan Social Network Analysis pada Konten Percakapan di Media Sosial Twitter (Studi kasus pada PT. Telekomunikasi Seluler Tahun 2014). (Skripsi terpublikasi). Tersedia di Open Library Universitas Telkom.
Liu, Bing (2011). Web Data Mining Exploring Hyperlinks, Contents, and Usage Data. New York: Springer
77 Maplestone, V. (2013). An Exploration of the Impact of Social Media on Integrated Marketing Communications in Business to Consumer Organisations. Didapat dari:
http://www.academia.edu/5860235/An_Exploration_of_the_Impact_of_Social_ Media_on_Integrated_Marketing_Communications_in_Business_to_Consumer _Organisations.
Mariscal, G., Marbána, O., dan Fernándeza, C. (2010). A survey of data mining and knowledge discovery process models and methodologies. Didapat dari: http://journals.cambridge.org/action/displayAbstract?fromPage=online&aid=77 88116.
Mochalova, A. (2014). A Targeted Approach to Viral Marketing. Electronic Commerce Research and Applications 13, 283-294. Didapat dari: http://www.sciencedirect.com/science/article/pii/S1567422314000301.
Niu, H. (2010). Social Network Analysis of University Online Forum. Computational
Aspects of Social Network. Didapat dari:
http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=5636604&url=http%3A %2F%2Fieeexplore.ieee.org%2Fxpls%2Fabs_all.jsp%3Farnumber%3D563660 4.
Nurhadi, G., dan Alamsyah, A. (2013). Identifikasi User yang Berpengaruh Dalam Percakapan Jejaring Sosial Guna Mendukung Aktivitas Operasional Social
CRM. Didapat dari:
http://www.academia.edu/8305711/IDENTIFIKASI_USER_YANG_BERPEN GARUH_DALAM_PERCAKAPAN_JEJARING_SOSIAL_GUNA_MENDU KUNG_AKTIVITAS_OPERASIONAL_SOCIAL_CRM.
Parameswaran, Whinston, dan Andrew, B. (2007). Social Computing: An Overview. Communications of the Association for Information Systems, 19. Didapat dari: http://aisel.aisnet.org/cais/vol19/iss1/37/.
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Passmore, D. (2011). Social Network Analysis: Theory and Application. Didapat dari: http://train.ed.psu.edu/WFED-543/.
Sarner, A., Drakos, N., dan Prentice, S. (2008). The Business Impact of Social Computing. Gartner Customer Relationship Management Summit. Didapat dari:
http://www.gartner.com/it/products/research/social_computing/social_computin g.jsp.
Scott, John. (2013). Social Network Analysis (3rd ed.). London, UK: SAGE.
Scott, J., dan Carrington, P. (2011). The SAGE Handbook of Social Network Analysis. London, UK: SAGE.
Siahaan, E., dan Iskandar, B. (2013). Measuring the Brand Loyalty of Unsatisfied Telkomsel Flash Customer. Open Journal Systems. Didapat dari: Journal of Business and Management SBM ITB.
Soumokil, O., Manongga, D., dan Hendry. (2013). Pengaruh Sentralitas Aktor dalam Jaringan Sosial Game Online Massive Multiplayer Online Role Playing Game Menggunakan Social Network Analysis. Seminar Nasional Teknologi Informasi
dan Komunikasi (SENTIKA). Didapat dari:
http://fti.uajy.ac.id/sentika/publikasi/makalah/2013/2013_18.pdf.
Sugiyono (2009). Metode Penelitian Kuantitatif Kualitatif dan R&D. Jakarta: Alfabeta.
Susanto, B., Lina, H., Chrismanto, A. (2012). Penerapan Social Network Analysis dalam Penentuan Centrality (Studi Kasus Social Network Twitter). Jurnal
Informatika 8(1). Didapat dari:
http://ti.ukdw.ac.id/ojs/index.php/informatika/article/view/111.
Tandjungsari, Vitri. (2013). Business Intelligence with Social Media and Data Mining to Support Customer Satisfaction in Telecommunication Industry.
79 International Journal of Computer Science and Electronics Engineering, 61.
Didapat dari:
http://www.isaet.org/proceeding.php?catid=58&type=2&mode=detail.
Tavakolifard G., dan Almeroth, K. (2012). Does Social Contact Matter? Modelling the Hidden Web of Trust Underlying Twitter. The 22nd International World
Wide Web Conference. Didapat dari:
http://www.researchgate.net/profile/Mozhgan_Tavakolifard/publications. Wang, F.Y. (2007). Social Computing: From Social Informatics to Social
Intelligence. IEEE Intelligent Systems 22(2), 79-83. Didapat dari: http://dl.acm.org/citation.cfm?id=1251928.
Wicaksono, F. (2013). Penerapan Social Network Analysis dalam Diseminasi Informasi Produk Smartfren (Study Kasus forum Komunitas Pengguna Smartfren di Kaskus). (Skripsi terpublikasi). Tersedia di Open Library Universitas Telkom.
Xu, S., Liao, S., Li, J., dan Song, Y. (2010). Mining Comparative Opinions from Customer Reviews for Competitive Intelligence. Decision Support Systems 50,
743-754. Didapat dari:
http://www.sciencedirect.com/science/article/pii/S0167923610001454.
Zafarani, R., Abassi, M., dan Liu, H. (2014). Social Media Mining: An Introduction. New York, USA: Cambridge University Press.
Zhang, L. dan Thian, Z. (2014). Research on Privacy Preserving in Social Network. International Conference on Computer Science and Network Security, 379-384.
Didapat dari:
http://research.ijcaonline.org/volume87/number15/pxc3893880.pdf.
Zikmund, W., Babin, B., Carr, J., dan Griffin, M. (2010). Business Research Methods (8th ed). South Western, USA: Cengage Learning.
80 Artikel
Bintari, N. (2014). Mengukur Pengaruh Twitter, Penting atau Tidak?. Diadapat dari: https://nururbintari.wordpress.com/2014/01/31/mengukur-pengaruh-twitter-penting-atau-tidak/
Boundless (2015). Social Media Marketing Communications. Didapat dari:
https://www.boundless.com/marketing/textbooks/boundless-marketing- textbook/social-media-marketing-15/introduction-to-social-media-and-digital-marketing-98/social-media-marketing-communications-481-4111/
Dyer, P. (2011). Using Social Media as a Communication Tool. Didapat dari:
http://pamorama.net/2011/07/30/using-social-media-for-customer-communication-infographic/
eMarketer (2013). Emerging Markets Drive Facebook User Growth. Didapat dari: http://www.emarketer.com/Article/Emerging-Markets-Drive-Facebook-User-Growth/1009875
eMarketer. (2014). Emerging Markets Drive Twitter User Growth Worldwide. Didapat dari: http://www.emarketer.com/Article/Emerging-Markets-Drive-Twitter-User-Growth-Worldwide/1010874
Fajar, A. (2014). Meramal Nasib 3 Operator Telekomunikasi di Tahun Kuda. Didapat dari: http://swa.co.id/business-strategy/meramal-nasib-3-operator-telekomunikasi-di-tahun-kuda
Firman, M., dan Adiati, H.F. (2010). Follower Twitter Selebriti Tak Punya Pengaruh. Didapat dari: http://teknologi.news.viva.co.id/news/read/158399-follower-twitter-selebriti-tak-berpengaruh
Harian TI (2013). Ini Data Jumlah Pengguna Media Sosial di Indonesia. Didapat dari: http://harianti.com/ini-data-jumlah-pengguna-media-sosial-di-indonesia/
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Hifadh. (2010). Promosi. Didapat dari:
http://hifadhtasikmalaya.blogspot.com/2010/10/promosi-promotion.html
Kemp, S. (2014). Social, Digital, & Mobile in APAC in 2014. Didapat dari: http://wearesocial.net/blog/2014/01/social-digital-mobile-apac-2014/
Khalidi, F. (2014). Telkomsel Flash Unggul Berkat Inovasi. Didapat dari:
http://swa.co.id/business-strategy/telkomsel-flash-unggul-berkat-inovasi-layanan
Mashari, I. (2010). Social Media. Didapat dari: http://imammashari.blogspot.com/2012/11/social-media.html
Prahadi, Y. (2015). Telkomsel Sentuh Nasabah di Media Sosial. Didapat dari: http://swa.co.id/business-strategy/telkomsel-sentuh-nasabah-di-media-sosial Rachman, T. (2014). @Telkomsel Akun Paling Responsif Versi SocialBakers.com.
Didapat dari:
http://www.republika.co.id/berita/trendtek/internet/14/01/28/n033pi-telkomsel-akun-paling-responsif-versi-socialbakerscom
Statista. (2013). Statistics and Facts about Twitter. Didapat dari: http://www.statista.com/topics/737/twitter/
Tarigan, I. (2014). Twitter Mencari Karyawan di Indonesia. Didapat dari: http://teknologi.metrotvnews.com/read/2014/11/06/315039/twitter-mencari-karyawan-di-indonesia
Wijayanto, H. (2013). Peranan Media Sosial Online dalam Meningkatkan CRM. Didapat dari: http://siheyu.com/peranan-media-sosial-online-dalam-meningkatkan-crm/
