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Irna Andriani, 2014

Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com (studi pada pembeli situs jual beli berniaga.com pt.701search)

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

DAFTAR PUSTAKA

BUKU

Alma, Buchari. 2011. Manajemen Pemasaran dan Pemasaran Jasa. Bandung :

Penerbit Alfabeta.

Ardianto, Elvinaro. 2009. Public Relations Praktis. Bandung : Widya Pajajaran. Ardianto, Elvinaro. 2013. Handbook of Public Relations: Pengantar

Komprehensif. Bandung: Resraja Rosdakarya.

Arikunto, Suharsimi. 2010. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta :

Rineka Cipta.

Belch, George E., Belch, Michael A. 2009. Advertising and Promotion : An Integrated Marketing Communication Perpective. 8th Edition. New York :

McGraw-Hill.

Daryanto. 2011. Manajemen Pemasaran. Jakarta: PT Sarana Tutorial Nurani Sejahtera

Fombrun, Charles. J. 1996. Reputation :Realizing Value from the Corporate Image. Boston : Harvard Business School Press

Hasan, Ali. 2009. Marketing. Cetakan Pertama. Yogyakarta: MedPress.

Hawkins, D. I., & Mothersbaugh. D. L. 2013. Consumer behavior: Building marketing strategy. New York: Mc-Graw Hill Companies, Inc.

Kotler, Philip and Armstrong Gary. 2012. Principles of Marketing . Prentice Hall International, Inc :New Jersey

Kotler, P. & Keller, K. L. 2012. Marketing Management 14th Edition. New Jersey : Pearson Education, Inc.

Lamb,Charles W. Hair,Joseph F. McDaniel, Carl. 2010. Marketing 11e. Cengage South-Western

Natawiria, Asep Suryana & Riduwan. 2010. Statistika Bisnis. Bandung : Alfabeta Nova, Firsan. 2011. Crisis Public Relation: Strategi PR Menghadapi Krisis,

Mengelola Isu, Membangun Citra dan Reputasi Perusahaan. Jakarta: PT. Raja Grafindo Persada.

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Irna Andriani, 2014

Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com (studi pada pembeli situs jual beli berniaga.com pt.701search)

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Peter, J. Paul, Olson, Jerry C. 2010. Consumer Behavior and Marketing Strategy, 9th edition. McGraw-Hill Higher Education, New York.

Robbins, Stephen P. 2003. Perilaku organisasi. Jakarta : PT. Indeks Kelompok Gramedia

Setiadi, Nugroho J. 2008. Perilaku Konsumen : Konsep dan Implikasi untuk Strategi dan Penelitian Pemasaran. Jakarta : Kencana.

Sexton, Don. 2010. How to Use the Most Powerfull Ideas in Marketing to Get More Customers and Keep Them. New Jersey. John Willey & Sons.

Schiffman, Leon G., Kanuk, Leslie Lazar. 2010. Consumer Behavior. 10th edition, New Jersey: Pearson Prentice Hall.

Simamora, Bilson. 2003. Membongkar Kotak Hitam Konsumen. Jakarta: PT.Gramedia Pustaka Utama.

Soemirat, Soleh dan Elvinaro, Ardianto. 2008. Dasar-Dasar Public Relations. Bandung : PT. Remaja Rosdakarya

S u g i y o n o . 2 0 1 3 . Metode Penelitian Manajemen.

B a n d u n g : A l f a b e t a

Suharno. 2010. Marketing in Practice. Yogyakarta : Penerbit Graha Ilmu.

U m a r , H u s e i n . 2 0 0 2 . Metode Riset Bisnis. J a k a r t a

: P T . G r a m e d i a P u s t a k a U t a m a

JURNAL

Herbig, Paul and Milewicz, John. 1993. The relationship of reputation and credibility to brand success. Journal of Consumer Marketing, 10 (3), pp.

18 - 24.

Kerkof,P., Vahstal-Lapaix, N. & Calje, J.F. 2005. Store and Aadvertiser reputation effects on consumer trust in an Internet store: result of an

experimental study. In K. Biijlsma & R. Klein Woolthius (Eds.) Trust

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Irna Andriani, 2014

Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com (studi pada pembeli situs jual beli berniaga.com pt.701search)

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

uncertain circumstances (pp.170-185). Cheltenham, UK: Edward Elgar Publishers.

D. Harrison McKnight, Vivek Choudhury, Charles Kacmar. 2002. Developing and

Validating Trust Measures for e-Commerce: An Integrative Typology.

Information System Reasearch. Vol.13 No.3, September 2002, pp. 334-359

Sirkka L. Jarvenpaa, Noam Tractinsky and Michael Vitale. 2000. Consumer trust in an Internet store. International Journal of Information Technology and

Management 1 (2000) 45-71

Byoungho Jin, Jin Yong Park, Jiyoung Kim. 2008. Cross-cultural examination of the relationships among firm reputation, satisfaction, trust, and

e-loyalty. International Marketing Review. Vol.25 No.3, 2008 pp 324-337

Yu-Hui Chen dan Stuart Barnes. 2007. Initial trust and online buyer behaviour. Industrial Management & Data system. Vol. 107 No.1, 2007, pp. 21-36. Imran Ali. 2011. Influence of corporate social responsibility on development of

corporate reputation and customer purchase intentions. Institute of

Information Technology Lahore. MPRA Paper No. 33889, 2011.

Corporate Excellence and contains references. 2012. Corporate reputation an

increasingly important factor in making purchasing decision. The

International Communication and Public Relation firm Weber Shandwick in

November 2011.

Lucia Gatti, Albert Caruana, and Ivan Snehota. 2012. The Effect Corporate

Reputation, Perceived CSR and Perceived Quality on Intention to Buy:

Implications for Brand Management.

Ronald J. Burke, Graeme Martin and Cary L.Cooper. Corporate Reputation

Managing, Opportunities and Threats. GOWER

Ronald L. Hess Jr. 2008. The impact of firm reputation and failure severity on customers' responses to service failures. Journal of Services Marketing,

Vol. 22 Iss: 5, pp.385 – 398.

Weber Shandwick. 2012. Corporate reputation an increasingly important factor in making a purchasing decision. Study The Company Behind the Brand:

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Irna Andriani, 2014

Pengaruh reputasi terhadap keputusan pembelian pada situs jual beli berniaga.com (studi pada pembeli situs jual beli berniaga.com pt.701search)

Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Yoon, Eunsang, Hugh J. Guffey, and Valerie Kijewski 1993. The Effects of Information and Company Reputation on Intentions to Buy a Business

Service. Journal of Business Research, 27, 215-228.

WEBSITE

www.berniaga.com

www.the-marketeers.com diakses 23 Desember 2012 http://www.apjii.or.id diakses 25 Juli 2013

www.alexa.com

http://tekno.kompas.com

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