PROGRAM LATIHAN DAN BIMBINGAN
PENGURUSAN ISU DAN MASALAH
S-M-A-R-T
APA ITU S-M-A-R-T:
• S – SPECIFIC (SPESIFIK)
• M – MEASURABLE (KEBOLEHUKURAN) • A – ACHIEVABLE (KEBOLEHCAPAIAN)
• R – REALISTIC (REALISTIK)
• T – TIME-BOUND (DIKAWAL DENGAN
DIALOG PRESTASI
(PERFORMANCE DIALOGUE)
DI BAWAH PROGRAM TRANSFORMASI DAERAH (DTP)
DATA
IS
U
INTERVENSI
TINDAKA
N
OUTPUT/
OUTCOM
E
INTERVENSI – KRITERIA UTAMA:
1. SENSE OF URGENCY
2. GET THE TEAM TOGETHER
3. CHANGE VISION AND STRATEGY
4. COMMUNICATE
5. EMPOWER
6. AIM FOR SHORT-TERM WINS