S MBS 1205396 Bibliography

(1)

Fitrahtul Mutia , 2014

PENGARUH KEPERCAYAAN TERHADAP MINAT MENGGUNAKAN KEMBALI JASA PENGIRIMAN

Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu DAFTAR PUSTAKA

Artikel Jurnal:

Akbar, E., dan Topçu, B. (2011). An Examination of The Factors Influencing Consumers’ Attitudes Toward Social Media Marketing, 10(1), 35–67.

Armayanti, N. (2011). Gambaran Kepercayaan Konsumen Terhadap Pembelian Melalui Media Internet. Skripsi. Medan: Fakultas Psikologi Universitas Sumatera Utara (Online).

Chang, Y. S., & Fang, S. (2013) Antecedents and Distinctions Between Online Trust and Distrust: Predicting High and Low-Risk Internet Behaviors, 14, 2.

Chen, J. V, Yen, D. C., Kuo, W., Paolo, E., & Capistrano, S. (2016). No Title. The Antecedents of Purchase and Re-Purchase Intentions of Online Auction Consumers. Computers in Human Behavior, 54, 186–196. Retrieved from http://doi.org/10.1016/j.chb.2015.07.048

Chiu, C. M., Wang, E. T., Fang, Y. H., & Huang, H. Y. (2014). Understanding Customers’ Repeat Purchase Intentions in B2C E-Commerce: The Roles of Utilitarian Value, Hedonic Value and Perceived Risk, 24.

Cooper, D. R., & Schindler, P. S. (2003). Business Research Methods. (Eighth Edi), 163.

Fang, Y.-H., Chiu., C.-M., & Wang., E. T. G. (2011). Understanding customers’ satisfaction and repurchase intentions. Internet Research, 21(4), 479–503.

Han, B., dan Windsor, J. (2011). User’s Willingness to Pay on Social Network Sites, 51, 31–40.

Hawkins. Del, Mothersbaugh, D. L., & J.Best., R. (2007). 2007. Consumer behaviour: Building Marketing Strategy. Boston: McGraw-Hill/Irwin.

Hellier, P. K., M, G. G., A, C. R., & R. J. A. (2003). Customer Repurchase Intention: A General Structural Equation Model, (Europan Journal of Marketing), 1762–1800.

Hsiao, Kuo-Lun., Lin, J.C., Xiang-Ying W., His-Peng Lu., H. Y. (2010). Antecedents and Consequences of Trust in Online Product Recommendations, 33, 935–953.

(2)

Universitas Pendidikan Indonesia | repository.upi.edu| perpustakaan.upi.edu

Repurchase Intention in Online Group-Buying: The Perspectives of Delone & Mclean IS Success Model And Trust. Computers in Human Behavior, 36(1), 234–245.

Ibrahim, K.S., and mohamood. (2013). Antecedent Stirring Purchase Intention of Smartphone among Adolescents in Perlis, 3 (12), 84–97.

James, J., M, C. Z., & Voorhess. (2006). The impact of brand trust and satisfaction on retailer repurchase intentions. Journal of Services Marketing, 20(6), 381–390.

Kardes, F., Cronley, M., & Cline, T. (2014). Consumer Behaviour (2nd Edition). South-Western College.

Kaveh, M., Mosavi, S. A., & Ghaedii, M. (2012). The application of European customer satisfaction index (ECSI) model in determining the antecedents of satisfaction, trust and repurchase intention in five-star hotels in Shiraz, Iran; African. Journal of Business Management, 6(1), 6103–6113.

Kim, D. J., Ferrin, D. L., & Rao, H. R. (2003). Antecedents of Consumer Trust in B-to-C Electronic Commerce, Preceeding of Ninth Americas Conference on Information System, 157–167.

Kim, H. S. (2008). Culture and the Cognitive and Neuroendocrine Responses to Speech, 94, 32–47.

Lam, A. Y. C., Lau, M. M., & Cheung, R. (2016). Modelling the Relationship among Green Perceived Value , Green Trust , Satisfaction , and Repurchase Intention of Green Products, 12(1), 47–60.

Lee Hao Suan Samuel, K. K. W. dan H. J. L. (2014). Influence of Online Shopping Enjoyment and Trust towards Purchase Intention in Social Commerce Sites. Handbook on the Emerging Trends in Scientific Research Malaysia.

Malhotra, N. K. (2010). Marketing Research : An Applied Orientation (Sixth Edit) (p. 100). Pearson Education.

Mayer, R. C., Davis, J. H., dan Schoorman, F. D. (1995). An Integrative Model of Organizational Trust, 20, 709–734.

(3)

Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing. Journal of Marketing, 58, 20– 38.

Mowen, J. C., & Minor, M. (2001). Consumer Behavior (6ed ed.) (p. 6). New Jersey: Prentice-Hall, Inc.

Ndubisi, N. O. dan C. T. M. (2005). Customer Behavioral Responses to Sales Promotions: The Role of Fear of Losing Face.

Oliver, R. L. (2010). Satisfaction: A Behavioral Perspective on the Consumer (2nd Editio), 435.

Oliver, R. L. (2010). Satisfaction: a Behavioral perspective on the consumer (2nd Editio). M. E. Sharpe.

Pappas, I. O., Pateli, A. G., Giannakos, M. N., & Chrissikopoulos, V. (2014). Moderating effects of online shopping experience on customer satisfaction and repurchase intentions. International Journal of Retail & Distribution Management, 42(3), 187–204. https://doi.org/10.1108/IJRDM-03-2012-0034

Rangkuti, F. (2005). Marketing Made Easy.

Rosseau et al. (1998). Not So Different After All: A Cross-Discipline View of Trust, 23 (3), 393–404.

Schiffman, L. G., & Kanuk, L. L. (2012). Consumer Behaviour. Pearson Education.

Sokol, D. (2003). The Rule of Reason and the Goals of Antitrust.

Susanti, V., & Hadi, C. (2013). Kepercayaan Konsumen dalam Melakukan Pembelian Gadget secara Online. Jurnal Psikologi Industri Dan Organisasi, 2(1).

T. S. Teo and J. Liu. (2007)."Consumer Trust in E-Commerce in the United States, Singapore, and China, 35, 22–38.

(4)

Usmara, A. & Nugroho, E. P. (2000).Pengujian Hubungan Kualitas Jasa, Kepuasan Nasabah, Dan Intensi Pembelian Ulang, 13, 215–228.

Wang., E. T. G. (2004). An Integrated Franework of Customer Value and Customer Relationship Management Performance: A Customer-Based Perspective from China.

Yi, Y., & La, S. (2004). What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty. Psychology and Marketing, 21(5), 351– 373.

Zikmund, William G., Raymond McLeod Jr., and F. W. G. (2003). Customer Relationship Management : Intergrating Marketing Strategy and Information Techonology.

Sumber Buku:

Aaker, D. (2008). Memanfaatkan Niai dari suatu Merek. Jakarta: Mitra Utama.

Djaslim Saladin. (2003). Intisari Pemasaran dan Unsur-unsur Pemasaran. Bandung: Linda Karya.

Ferdinand, A. (2002). Structural Equation Modelling dalam Penelitian Manajemen. UNDIP.

Griffin, J. (2005). Costumer Royalty. Jakarta: Erlangga.

Harun Al-rasyid. (1994). Teknik Penarikan Sampel dan Penyusunan Skala. Bandung: Universitas Padjajaran.

Hermawan, A. (2009). Penelitian Bisnis. Jakarta: PT. Grasindo.

Howard, S, Friedman dan Miriam W, S. (2008). Kepribadian (Teori Klasik Dan Riset Modern). Jakarta: Erlangga.

Kotler, P., & Armstrong, G. (2014). Principles of Marketing (14th ed.). Harlow: Pearson Education.

Kotler, P., & Keller, K. L. (2016). Marketing Management. (S. Wall, Ed.) (Global Edi). England: Pearson Education Limited.

(5)

Sanusi, A. (2012). Metode Penelitian Bisnis. Jakarta: Salemba Empat.

Silalahi, U. (2012). Metode Penelitian Sosial. Bandung: Refika Aditama.

Solomon, M. R. (2013). Consumer Behavior : Buying, Having, and Being (10th ed.). New Jersey: Person Education Limited, England.

Sugiyono. (2013). Statistika Untuk Penelitian. Bandung: Alfabeta.

Suharsimi Arikunto. (2010). Prosedur Penelitian Suatu Pendekatan Praktik. Yogyakarta: Bina Aksara.

Sunarwan, U. (2004). Perilaku Konsumen: Teori dan Penerapannya dalam Pemasaran. Bogor: Ghalia Indonesia.

Sutisna. (2001). Perilaku Pelanggan dan Komunikasi Pemasaran. Bandung: PT. Remaja Rosdakarya.

Uma Sekaran. (2013). Research Methods for Business: A Skill-Building Approach. United Kingdom: Jhon Wiley & Sons Ltd.

Umar, H. (2008). Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Jakarta: PT. Rajadrafindo Persada.

Unjaya, D., & Santoso, L. (2013). 2013. Analisis Pengaruh Satisfaction, Trust dan Commitment terhadap Repurchase Intention Pelanggan Tetap Hotel Raden Wijaya Mojokerto. Universitas Kristen Petra.

Website

viva.co.id diakses pada tanggal 31 Februari 2015 pukul 14.40

Kemenkominfo, 2013 (diakses 31 Februari 2015 pukul 14.40

mm.feb.ugm.id diakses tanggal 29 Maret 2015 pukul 21:24

http://bandung.bisnis.com diakses tanggal 29 Maret 2015 pukul 22:08

http://www.bataviase.co.id/node/686690 diakses 31 Februari 2015 pukul 14.40

(6)