No. : 242/GA/JKT/V/15 Date : 30 May 2015
Ketentuan Baru Pinalti
Efektif 1 Juni 2015
Mitra usaha yang terhormat,
Dengan ini kami sampaikan ketentuan Rule Penalties (Cat.16) dengan detail sebagai berikut:
Terhitung mulai tanggal 1 Juni 2015, terdapat penyesuaian nilai Penalty Fee pada H Class
Tiket yang diissued sebelum 1 Juni 2015 tetap mengacu pada ketentuan Rule Penalty yang
lama
Dengan dikeluarkannya GA INFO ini maka GA Info 392/GA/JKT/XII/14 dan GA Info
186/GA/JKT/IV/15 tidak berlaku lagi
List Penalty dibawah ini hanya sebagai informasi bahwa adanya perubahan nilai Penalty.
Namun referensi untuk menjadi acuan nilai Refund Fee/Changes Fee adalah nilai yang
tertera pada system Altea/GDS
Demikian kami sampaikan, terima kasih atas perhatian dan kerjasamanya
Branch Office Jakarta Ref. RZT/D/3253/E/May15
No. : 242/GA/JKT/V/15 Date : 30 May 2015
General Pax
Changes for Domestic Routes
EFF. DOI/DOT 01JUN15
RBD ANY TIME (BEFORE AND AFTER JOURNEY) REMARKS
BEFORE SCHEDULE AFTER SCHEDULE
J / C / Y FREE
FREE
No Show fee apply for pax: if cancel PNR within 2 hours before Departure EXCEPT NO SHOW CHARGES 25% D / I / B / M / K / N > 24HR = 10% 50% < 24HR = 35% Q / T / V / S > 72HR = 25% 80% < 72HR = 45%
H 50% 80% CHANGES IS PERMITTED (ISO FIX DATE AND
FIX FLIGHT)
L - - FIX DATE FIX FLIGHT (CHANGES IS NOT
PERMITTED)
No. : 242/GA/JKT/V/15 Date : 30 May 2015
General Pax
Refund for Domestic Routes
EFF. DOI/DOT 01JUN15
RBD ANY TIME (BEFORE AND AFTER JOURNEY) REMARKS
BEFORE SCHEDULE AFTER SCHEDULE
J / C / Y > 48HR = 10% 35% < 48HR = 35% D / I / B / M / K / N > 48HR = 15% 80% < 48HR = 40% Q / T / V / S 75% 95% H/L 90% 95% REVISED H CLASS
General Pax
Changes for International Routes Ex-Indonesia
RBD
ANY TIME (BEFORE AND AFTER JOURNEY) BEFORE
SCHEDULE AFTER SCHEDULE
F/J/C/Y FREE
FREE
Except no show : SIN/KUL/BKK charge USD 35 HKG/CAN charge USD 50
EUR/SWP/JPN/KOR/BJS/SHA charge USD 100 A/D
USD 10
SIN/KUL/BKK charge USD 45 B/M/K/N
No. : 242/GA/JKT/V/15 Date : 30 May 2015
General Pax
Refund for International Routes Ex-Indonesia
RBD
ANYTIME ( BEFORE AND AFTER JOURNEY) BEFORE
SCHEDULE AFTER SCHEDULE
F/J/C/Y USD 50
USD 50
Except no show : SIN/KUL/BKK charge USD 35 HKG/CAN charge USD 50
EUR/SWP/JPN/KOR/BJS/SHA charge USD 100 A/D/B/M/K/N USD 50
SIN/KUL/BKK charge USD 85 HKG/CAN charge USD 100
EUR/SWP/JPN/KOR/BJS/SHA charge USD 150
Q/T/V/S/H USD 60
SIN/KUL/BKK charge USD 95 HKG/CAN charge USD 110
EUR/SWP/JPN/KOR/BJS/SHA charge USD 160
Penjelasan ketentuan pinalti General Pax untuk RBD F/J/C/Y
1. Reservasi dapat di batalkan by phone, selambat-lambat nya 2 jam sebelum schedule flight.
Perubahan ticket bisa dilakukan setelah schedule flight
2. NO SHOW, apabila pembatalan reservasi dilakukan dalam 2 jam sebelum keberangkatan
a. Charge no show fee mengacu kepada RBD, dari segment yang NO SHOW
b. Dengan Code XP di dalam kolom tax
c. Untuk RSP INBOUND, NO SHOW FEE mengacu kepada EX ORIGIN
3. Melampirkan history PNR, Pembatalan reservasi harus tercatat di dalam historical PNR
4. Reissue ticket dilakukan secara Manual
5. Upgrading/upselling:
a. bila dilakukan diatas 2 (dua) jam sebelum keberangkatan tidak ada changes/no show fee
b. bila dilakukan dalam 2 (dua) jam sebelum keberangkatan, charge no show fee
6. Perubahan schedule di hari yang sama, mengikuti ketentuan yang berlaku
7. General Passangers selain J/C/Y mengikuti ketentuan yang berlaku
No. : 242/GA/JKT/V/15 Date : 30 May 2015
GarudaMiles Platinum
Changes for Domestic Routes
RBD ANYTIME (BEFORE AND AFTER JOURNEY)
BEFORE SCHEDULE AFTER SCHEDULE
J/C/Y
FREE FREE
Except no show charge 10%
D/I/B/M/K/N
5% 5%
Except no show charge 15%
Q/T/V
10% 10%
Except no show charge 25%
S/H
15% 15%
No. : 242/GA/JKT/V/15 Date : 30 May 2015
GarudaMiles Platinum
Refund for Domestic Routes
RBD ANYTIME (BEFORE AND AFTER JOURNEY)
BEFORE SCHEDULE AFTER SCHEDULE
>48 hours, 10% 35% J/C <48 hours, 35% >48 hours, 10% 35% D/I <48 hours, 35% >48 hours, 15% 35% Y <48 hours, 35% >48 hours, 15% 40% B/M/K/N <48 hours, 40% 60% 60% Q/T/V 75% 75% S/H
No. : 242/GA/JKT/V/15 Date : 30 May 2015
GarudaMiles Platinum
Changes for International Ex-Indonesia
RBD
ANYTIME (BEFORE AND AFTER JOURNEY) BEFORE
SCHEDULE AFTER SCHEDULE
F/J/C/Y FREE
FREE
Except no show : SIN/KUL/BKK charge USD 35 HKG/CAN charge USD 50
EUR/SWP/JPN/KOR/BJS/SHA charge USD 100 A/D/B/M/K/N USD 10
USD 10
Except no show : SIN/KUL/BKK charge USD 35 HKG/CAN charge USD 50
EUR/SWP/JPN/KOR/BJS/SHA charge USD 100
Q/T/V/S/H USD 20
USD 20
Except no show : SIN/KUL/BKK charge USD 35 HKG/CAN charge USD 50
EUR/SWP/JPN/KOR/BJS/SHA charge USD 100
GarudaMiles Platinum
Refund for International Ex-Indonesia
RBD
ANYTIME ( BEFORE AND AFTER JOURNEY) BEFORE
SCHEDULE AFTER SCHEDULE
F/J/C/Y USD 50
USD 50
Except no show : SIN/KUL/BKK charge USD 35 HKG/CAN charge USD 50
EUR/SWP/JPN/KOR/BJS/SHA charge USD 100
A/D/B/M/K/N USD 50
USD 50
No. : 242/GA/JKT/V/15 Date : 30 May 2015
