56 Lampiran 1 : Kuesioner
KUESIONER
Responden yang terhormat,
Saya adalah Stefani & Dicky mahasiswa fakultas Ekonomi jurusan Manajemen Perhotelan Universitas Kristen Petra Surabaya yang pada saat ini sedang melakukan penelitian mengenai “Lokasi Dan Servicescape Terhadap Keputusan Menginap Konsumen Pohon Inn Hotel”. Kuesioner yang diberikan ini merupakan alat pengumpulan data yang sangat penting bagi keberhasilan penyusunan skripsi / tugas akhir saya. Atas kesediaan dan bantuan dari anda dalam memberikan jawaban terhadap kuesioner ini saya ucapkan terima kasih banyak.
Bagian I
Karakteristik Responden
1. Jenis Kelamin : a. Laki - Laki b. Perempuan
2. Usia : a. 18 – 25 tahun c. 36 – 45 tahun
b. 26 – 35 tahun d. > 45 tahun 3. Pekerjaan : a. Mahasiswa / Pelajar d. Wiraswasta b. Pegawai Negeri e. Lain – lain c. Pegawai Swasta
4. Rata – rata kunjungan per tahun : a. < 1 kali b. 1-2 kali c. 3-4 kali d. > 4kali
5. Pengeluaran dalam sekali menginap: a. < Rp. 1.500.000,00
b. Rp 1.500.001,00 – Rp 3.000.000,00 c. Rp 3.000.001,00 – Rp 4.500.000,00 d. > Rp 4.500.000,00
Bagian II
Jawaban Deskriptif Responden
Berilah tanda silang () pada jawaban yang anda pilih secara baik dan benar : - Sangat tidak setuju (STS)
- Tidak setuju (TS) - Netral (N) - Setuju (S)
-
Sangat Setuju (SS)57 Lampiran 1 : Kuesioner (Sambungan)
No
PernyataanSTS TS N S SS
Lokasi (X1)
1.
Jalan menuju Pohon Inn mudah dijangkau2.
Bangunan Pohon Inn Hotel dapat mudah terlihat dari jarak pandang yang cukup jauh.3.
Lalu lintas lokasi sekitar Pohon Inn Hotel lancar4.
Pohon Inn Hotel menyediakan tempat parkir yang luas5.
Pohon Inn Hotel mempunyai tempat yang cukup luas untuk mengembangkan hotel di kemudian hariServicescape (X2)
1.
Latar belakang musik sesuai dengan tema Pohon Inn Hotel2.
Pencahayaan ruangan Pohon Inn Hotel cukup membuat saya merasa nyaman3.
Temaperatur Pohon Inn Hotel membuat saya merasa nyaman4.
Kualitas udara di dalam Pohon Inn Hotel cukup bagus5.
Kondisi lingkungan Pohon Inn Hotel secara keseluruhan membuat saya merasa nyaman6.
Susunan ruangan bangunan hotel mudah untuk mengakses kamar7.
Susunan ruangan bangunan hotel mudah untuk mengakses toilet8.
Susunan ruangan bangunan hotel mudah untuk mengakses tempat parkir9.
Susunan ruangan bangunan hotel mudah untuk mengakses lobby10.
Secara keseluruhan susunan bangunan ruangan hotel membuat saya lebih mudah menuju ke tempat yang saya inginkan11.
Saya bisa menemukan tanda petunjuk di tiap ruangan (contoh: nomor kamar, arah lift , arah pintu darurat) dengan mudah12.
Hiasan dan dekorasi kamar sesuai dengan tema Pohon Inn Hotel13.
Papan-papan petunjuk memberikan petunjuk yang benar14.
Tulisan pada papan petunjuk jelas dan mudah untuk dimengerti15.
Papan petunjuk di dalam hotel cukup besar sehingga mudah untuk dilihat secara jelas dari jarak yang cukup jauh16.
Adanya papan petunjuk yang cukup di lingkungan Pohon Inn Hotel Keputusan Menginap (Y)1.
Saya menginap di Pohon Inn Hotel karena lokasinya yang strategis2.
Saya menginap di Pohon Inn Hotel karena servicescape yang bagus3.
Saya menginap di Pohon Inn Hotel karena secara keseluruhan kondisi Pohon Inn Hotel sesuai dengan harapan dan kebutuhan saya58
Lampiran 2 : Hasil Kuesioner
59
Lampiran 2 : Hasil Kuesioner (Sambungan)
60
Lampiran 2 : Hasil Kuesioner (Sambungan)
61 Lampiran 3 : Statistik Deskriptif
Karakteristik Responden
Jenis Kelamin
Frequency Percent Valid Percent
Cumulative Percent
Valid Lai-laki 65 54.2 54.2 54.2
Perempuan 55 45.8 45.8 100.0
Total 120 100.0 100.0
Usia
Frequency Percent Valid Percent
Cumulative Percent
Valid 18 – 25 tahun 11 9.2 9.2 9.2
26 – 35 tahun 42 35.0 35.0 44.2
36 – 45 tahun 36 30.0 30.0 74.2
> 45 tahun 31 25.8 25.8 100.0
Total 120 100.0 100.0
Pekerjaan
Frequency Percent Valid Percent
Cumulative Percent
Valid Mahasiswa / Pelajar 10 8.3 8.3 8.3
Pegawai Negeri 15 12.5 12.5 20.8
Pegawai Swasta 54 45.0 45.0 65.8
Wiraswasta 41 34.2 34.2 100.0
Total 120 100.0 100.0
Kunjungan per tahun
Frequency Percent Valid Percent
Cumulative Percent
Valid < 1 kali 15 12.5 12.5 12.5
1-2 kali 19 15.8 15.8 28.3
3-4 kali 80 66.7 66.7 95.0
> 4kali 6 5.0 5.0 100.0
Total 120 100.0 100.0
62
Lampiran 3 : Statistik Deskriptif (Sambungan)
Penghasilan
Frequency Percent Valid Percent
Cumulative Percent
Valid <Rp. 1.500.000,00 33 27.5 27.5 27.5
Rp 1.500.001,00 – Rp 3.000.000,00
51 42.5 42.5 70.0
Rp 3.000.001,00 – Rp 4.500.000,00
27 22.5 22.5 92.5
>Rp 4.500.000,00 9 7.5 7.5 100.0
Total 120 100.0 100.0
Variabel Penelitian Lokasi (X1)
Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
X1.1 120 2.00 5.00 3.6250 .96199
X1.2 120 1.00 5.00 3.3250 .83175
X1.3 120 1.00 5.00 3.4833 .87911
X1.4 120 1.00 5.00 3.2583 .75030
X1.5 120 1.00 5.00 3.2833 .87143
Valid N (listwise) 120
X1.1
Frequency Percent Valid Percent
Cumulative Percent
Valid Tidak Setuju 20 16.7 16.7 16.7
Netral 26 21.7 21.7 38.3
Setuju 53 44.2 44.2 82.5
SangatSetuju 21 17.5 17.5 100.0
Total 120 100.0 100.0
63
Lampiran 3 : Statistik Deskriptif (Sambungan)
X1.2
Frequency Percent Valid Percent
Cumulative Percent
Valid Sangat Tidak Setuju 2 1.7 1.7 1.7
Tidak Setuju 15 12.5 12.5 14.2
Netral 52 43.3 43.3 57.5
Setuju 44 36.7 36.7 94.2
SangatSetuju 7 5.8 5.8 100.0
Total 120 100.0 100.0
X1.3
Frequency Percent Valid Percent
Cumulative Percent
Valid Sangat Tidak Setuju 2 1.7 1.7 1.7
Tidak Setuju 13 10.8 10.8 12.5
Netral 42 35.0 35.0 47.5
Setuju 51 42.5 42.5 90.0
SangatSetuju 12 10.0 10.0 100.0
Total 120 100.0 100.0
X1.4
Frequency Percent Valid Percent
Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 14 11.7 11.7 12.5
Netral 63 52.5 52.5 65.0
Setuju 37 30.8 30.8 95.8
SangatSetuju 5 4.2 4.2 100.0
Total 120 100.0 100.0
X1.5
Frequency Percent Valid Percent
Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 22 18.3 18.3 19.2
Netral 47 39.2 39.2 58.3
Setuju 42 35.0 35.0 93.3
SangatSetuju 8 6.7 6.7 100.0
Total 120 100.0 100.0
64
Lampiran 3 : Statistik Deskriptif (Sambungan) Servicescape ( X
2)
Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
X2.1 120 1.00 5.00 4.1667 .89192
X2.2 120 1.00 5.00 3.8750 .80505
X2.3 120 2.00 5.00 3.6833 .62151
X2.4 120 2.00 5.00 3.6250 .72254
X2.5 120 1.00 5.00 3.4833 .77766
X2.6 120 1.00 5.00 3.7833 .77982
X2.7 120 1.00 5.00 3.7750 .80401
X2.8 120 1.00 5.00 3.7833 .84200
X2.9 120 1.00 5.00 3.5583 .93302
X2.10 120 1.00 5.00 3.5917 .85500
X2.11 120 1.00 5.00 3.8667 .75519
X2.12 120 1.00 5.00 3.6917 .89627
X2.13 120 1.00 5.00 3.8667 .91609
X2.14 120 1.00 5.00 4.1250 .94879
X2.15 120 1.00 5.00 3.9083 .96141
X2.16 120 1.00 5.00 3.9750 .93900
Valid N (listwise) 120
X2.1
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 4 3.3 3.3 4.2
Netral 21 17.5 17.5 21.7
Setuju 42 35.0 35.0 56.7
SangatSetuju 52 43.3 43.3 100.0
Total 120 100.0 100.0
X2.2
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 5 4.2 4.2 5.0
Netral 26 21.7 21.7 26.7
Setuju 64 53.3 53.3 80.0
SangatSetuju 24 20.0 20.0 100.0
Total 120 100.0 100.0
65
Lampiran 3 : Statistik Deskriptif (Sambungan)
X2.3
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak Setuju 2 1.7 1.7 1.7
Netral 42 35.0 35.0 36.7
Setuju 68 56.7 56.7 93.3
SangatSetuju 8 6.7 6.7 100.0
Total 120 100.0 100.0
X2.4
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak Setuju 10 8.3 8.3 8.3
Netral 32 26.7 26.7 35.0
Setuju 71 59.2 59.2 94.2
SangatSetuju 7 5.8 5.8 100.0
Total 120 100.0 100.0
X2.5
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 12 10.0 10.0 10.8
Netral 41 34.2 34.2 45.0
Setuju 60 50.0 50.0 95.0
SangatSetuju 6 5.0 5.0 100.0
Total 120 100.0 100.0
X2.6
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 7 5.8 5.8 6.7
Netral 25 20.8 20.8 27.5
Setuju 71 59.2 59.2 86.7
SangatSetuju 16 13.3 13.3 100.0
Total 120 100.0 100.0
66
Lampiran 3 : Statistik Deskriptif (Sambungan)
X2.7
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 4 3.3 3.3 4.2
Netral 37 30.8 30.8 35.0
Setuju 57 47.5 47.5 82.5
SangatSetuju 21 17.5 17.5 100.0
Total 120 100.0 100.0
X2.8
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 2 1.7 1.7 1.7
Tidak Setuju 7 5.8 5.8 7.5
Netral 25 20.8 20.8 28.3
Setuju 67 55.8 55.8 84.2
SangatSetuju 19 15.8 15.8 100.0
Total 120 100.0 100.0
X2.9
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 2 1.7 1.7 1.7
Tidak Setuju 14 11.7 11.7 13.3
Netral 36 30.0 30.0 43.3
Setuju 51 42.5 42.5 85.8
SangatSetuju 17 14.2 14.2 100.0
Total 120 100.0 100.0
X2.10
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 8 6.7 6.7 7.5
Netral 48 40.0 40.0 47.5
Setuju 45 37.5 37.5 85.0
SangatSetuju 18 15.0 15.0 100.0
Total 120 100.0 100.0
67
Lampiran 3 : Statistik Deskriptif (Sambungan)
X2.11
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 4 3.3 3.3 4.2
Netral 25 20.8 20.8 25.0
Setuju 70 58.3 58.3 83.3
SangatSetuju 20 16.7 16.7 100.0
Total 120 100.0 100.0
X2.12
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 13 10.8 10.8 11.7
Netral 27 22.5 22.5 34.2
Setuju 60 50.0 50.0 84.2
SangatSetuju 19 15.8 15.8 100.0
Total 120 100.0 100.0
X2.13
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 1 .8 .8 .8
Tidak Setuju 9 7.5 7.5 8.3
Netral 26 21.7 21.7 30.0
Setuju 53 44.2 44.2 74.2
SangatSetuju 31 25.8 25.8 100.0
Total 120 100.0 100.0
X2.14
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 3 2.5 2.5 2.5
Tidak Setuju 4 3.3 3.3 5.8
Netral 17 14.2 14.2 20.0
Setuju 47 39.2 39.2 59.2
SangatSetuju 49 40.8 40.8 100.0
Total 120 100.0 100.0
68
Lampiran 3 : Statistik Deskriptif (Sambungan)
X2.15
Frequency Percent Valid Percent
Cumulative Percent
Valid Sangat Tidak Setuju 3 2.5 2.5 2.5
Tidak Setuju 9 7.5 7.5 10.0
Netral 16 13.3 13.3 23.3
Setuju 60 50.0 50.0 73.3
SangatSetuju 32 26.7 26.7 100.0
Total 120 100.0 100.0
X2.16
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Tidak Setuju 3 2.5 2.5 2.5
Tidak Setuju 3 2.5 2.5 5.0
Netral 27 22.5 22.5 27.5
Setuju 48 40.0 40.0 67.5
SangatSetuju 39 32.5 32.5 100.0
Total 120 100.0 100.0
Keputusan Menginap (Y)
Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
Y.1 120 2.00 5.00 4.1833 .77766
Y.2 120 2.00 5.00 3.9583 .62706
Y.3 120 2.00 5.00 3.9750 .60059
Valid N (listwise) 120
Y.1
Frequency Percent Valid Percent
Cumulative Percent
Valid Tidak Setuju 3 2.5 2.5 2.5
Netral 18 15.0 15.0 17.5
Setuju 53 44.2 44.2 61.7
SangatSetuju 46 38.3 38.3 100.0
Total 120 100.0 100.0
69
Lampiran 3 : Statistik Deskriptif (Sambungan)
Y.2
Frequency Percent Valid Percent
Cumulative Percent
Valid Tidak Setuju 1 .8 .8 .8
Netral 23 19.2 19.2 20.0
Setuju 76 63.3 63.3 83.3
SangatSetuju 20 16.7 16.7 100.0
Total 120 100.0 100.0
Y.3
Frequency Percent Valid Percent
Cumulative Percent
Valid Tidak Setuju 1 .8 .8 .8
Netral 20 16.7 16.7 17.5
Setuju 80 66.7 66.7 84.2
SangatSetuju 19 15.8 15.8 100.0
Total 120 100.0 100.0
70 Lampiran 4 : Uji Validitas (N 30)
Lokasi (X1)
Correlations
X1.1 X1.2 X1.3 X1.4 X1.5 J_X1
X1.1 Pearson Correlation 1 .623** .148 .354 .451* .788**
Sig. (2-tailed) .000 .436 .055 .012 .000
N 30 30 30 30 30 30
X1.2 Pearson Correlation .623** 1 .240 .090 .199 .656**
Sig. (2-tailed) .000 .201 .638 .291 .000
N 30 30 30 30 30 30
X1.3 Pearson Correlation .148 .240 1 .387* .286 .595**
Sig. (2-tailed) .436 .201 .035 .125 .001
N 30 30 30 30 30 30
X1.4 Pearson Correlation .354 .090 .387* 1 .390* .627**
Sig. (2-tailed) .055 .638 .035 .033 .000
N 30 30 30 30 30 30
X1.5 Pearson Correlation .451* .199 .286 .390* 1 .696**
Sig. (2-tailed) .012 .291 .125 .033 .000
N 30 30 30 30 30 30
J_X1 Pearson Correlation .788** .656** .595** .627** .696** 1
Sig. (2-tailed) .000 .000 .001 .000 .000
N 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
71
Lampiran 4 : Uji Validitas (N 30) (Sambungan)
Servicescape (X2)
Correlations
X2.1 X2.2 X2.3 X2.4 J_X2
X2.1 Pearson Correlation 1 .668** .335 .438* .459*
Sig. (2-tailed) .000 .071 .015 .011
N 30 30 30 30 30
X2.2 Pearson Correlation .668** 1 .651** .362* .614**
Sig. (2-tailed) .000 .000 .050 .000
N 30 30 30 30 30
X2.3 Pearson Correlation .335 .651** 1 .434* .551**
Sig. (2-tailed) .071 .000 .017 .002
N 30 30 30 30 30
X2.4 Pearson Correlation .438* .362* .434* 1 .548**
Sig. (2-tailed) .015 .050 .017 .002
N 30 30 30 30 30
J_X2 Pearson Correlation .459* .614** .551** .548** 1
Sig. (2-tailed) .011 .000 .002 .002
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Correlations
X2.5 X2.6 X2.7 X2.8 J_X2
X2.5 Pearson Correlation 1 .169 .236 .286 .535**
Sig. (2-tailed) .373 .209 .125 .002
N 30 30 30 30 30
X2.6 Pearson Correlation .169 1 .571** .596** .629**
Sig. (2-tailed) .373 .001 .001 .000
N 30 30 30 30 30
X2.7 Pearson Correlation .236 .571** 1 .596** .559**
Sig. (2-tailed) .209 .001 .001 .001
N 30 30 30 30 30
X2.8 Pearson Correlation .286 .596** .596** 1 .791**
Sig. (2-tailed) .125 .001 .001 .000
N 30 30 30 30 30
J_X2 Pearson Correlation .535** .629** .559** .791** 1
Sig. (2-tailed) .002 .000 .001 .000
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
72
Lampiran 4 : Uji Validitas (N 30) (Sambungan)
Correlations
X2.9 X2.10 X2.11 X2.12 J_X2
X2.9 Pearson Correlation 1 .411* .263 .336 .679**
Sig. (2-tailed) .024 .160 .069 .000
N 30 30 30 30 30
X2.10 Pearson Correlation .411* 1 .558** .457* .549**
Sig. (2-tailed) .024 .001 .011 .002
N 30 30 30 30 30
X2.11 Pearson Correlation .263 .558** 1 .386* .546**
Sig. (2-tailed) .160 .001 .035 .002
N 30 30 30 30 30
X2.12 Pearson Correlation .336 .457* .386* 1 .534**
Sig. (2-tailed) .069 .011 .035 .002
N 30 30 30 30 30
J_X2 Pearson Correlation .679** .549** .546** .534** 1
Sig. (2-tailed) .000 .002 .002 .002
N 30 30 30 30 30
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Correlations
X2.13 X2.14 X2.15 X2.16 J_X2
X2.13 Pearson Correlation 1 .530** .215 .231 .538**
Sig. (2-tailed) .003 .253 .220 .002
N 30 30 30 30 30
X2.14 Pearson Correlation .530** 1 .358 .383* .411*
Sig. (2-tailed) .003 .052 .037 .024
N 30 30 30 30 30
X2.15 Pearson Correlation .215 .358 1 .658** .409*
Sig. (2-tailed) .253 .052 .000 .025
N 30 30 30 30 30
X2.16 Pearson Correlation .231 .383* .658** 1 .478**
Sig. (2-tailed) .220 .037 .000 .008
N 30 30 30 30 30
J_X2 Pearson Correlation .538** .411* .409* .478** 1
Sig. (2-tailed) .002 .024 .025 .008
N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
73
Lampiran 4 : Uji Validitas (N 30) (Sambungan)
Keputusan Menginap (Y)
Correlations
Y.1 Y.2 Y.3 J_Y
Y.1 Pearson Correlation 1 .457* .229 .792**
Sig. (2-tailed) .011 .223 .000
N 30 30 30 30
Y.2 Pearson Correlation .457* 1 .403* .776**
Sig. (2-tailed) .011 .027 .000
N 30 30 30 30
Y.3 Pearson Correlation .229 .403* 1 .698**
Sig. (2-tailed) .223 .027 .000
N 30 30 30 30
J_Y Pearson Correlation .792** .776** .698** 1
Sig. (2-tailed) .000 .000 .000
N 30 30 30 30
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
74 Lampiran 5 : Uji Reliabilitas (N 30) Lokasi X1
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
.701 5
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbach's Alpha if Item
Deleted
X1.1 13.5333 4.051 .593 .586
X1.2 13.9667 4.861 .433 .661
X1.3 13.8000 5.131 .354 .692
X1.4 14.1000 5.197 .435 .662
X1.5 14.3333 4.644 .478 .642
Servicescape (X2)
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
.847 16
75
Lampiran 5 : Uji Reliabilitas (N 30) (Sambungan)
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbach's Alpha if Item
Deleted
X2.1 55.4333 39.151 .346 .846
X2.2 55.6333 38.378 .540 .835
X2.3 56.0667 39.513 .479 .838
X2.4 55.9667 39.620 .478 .839
X2.5 56.1000 39.334 .455 .839
X2.6 55.9000 38.024 .553 .834
X2.7 55.9000 38.714 .474 .838
X2.8 55.9000 36.024 .738 .823
X2.9 56.1000 36.714 .598 .831
X2.10 56.1000 38.921 .465 .839
X2.11 55.8000 38.786 .457 .839
X2.12 56.1667 38.833 .442 .840
X2.13 56.0000 38.345 .436 .841
X2.14 55.4667 40.257 .314 .846
X2.15 55.7000 40.355 .313 .846
X2.16 55.7667 39.771 .390 .842
Keputusan Menginap (Y)
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's
Alpha N of Items
.607 3
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Cronbach's Alpha if Item
Deleted
Y.1 7.7667 .875 .397 .568
Y.2 7.9000 1.128 .550 .367
Y.3 7.8667 1.154 .349 .598
76 Lampiran 6 : Uji Asumsi Klasik
Uji Normalitas
NPar Tests
One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual
N 120
Normal Parametersa,,b Mean .0000000
Std. Deviation .47340336
Most Extreme Differences Absolute .068
Positive .068
Negative -.048
Kolmogorov-Smirnov Z .744
Asymp. Sig. (2-tailed) .638
a. Test distribution is Normal.
b. Calculated from data.
Uji Multikolinearitas
Coefficientsa
Model
Collinearity Statistics Tolerance VIF
1 Lokasi .977 1.024
Servicescape .977 1.024
a. Dependent Variable: KeputusanMenginap
77 Lampiran 6 : Uji Asumsi Klasik (Sambungan)
Uji Heteroskedastisitas
Uji Autokorelasi
Model Summaryb Model Durbin-Watson
1 1.626a
a. Predictors: (Constant), Servicescape, Lokasi b. Dependent Variable:
KeputusanMenginap
78 Lampiran 7 : Regresi Linier Berganda
Variables Entered/Removed
Model Variables Entered
Variables
Removed Method
1 Servicescape, Lokasia
. Enter a. All requested variables entered.
Model Summaryb
Model R R Square
Adjusted R Square
Std. Error of the Estimate
1 .422a .178 .164 .47743
a. Predictors: (Constant), Servicescape, Lokasi b. Dependent Variable: KeputusanMenginap
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 5.774 2 2.887 12.665 .000a
Residual 26.669 117 .228
Total 32.443 119
a. Predictors: (Constant), Servicescape, Lokasi b. Dependent Variable: KeputusanMenginap
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t Sig.
Correlations
B Std. Error Beta Zero-order Partial Part
1 (Constant) 2.029 .423 4.798 .000
Lokasi .229 .068 .287 3.383 .001 .328 .299 .284
Servicescape .325 .102 .269 3.166 .002 .312 .281 .265
a. Dependent Variable: KeputusanMenginap
