S MPP 1001451 Bibliography

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Ferina Ratnasari, 2015

PENGARUH SERVICE GUARANTEE TERHADAP REPURCHASE INTENTION Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

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DAFTAR PUSTAKA

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Riduwan dan Sunarto. 2010. Pengantar Statistika. Bandung: Alfabeta.

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Jurnal dan Sumber Lain nya

Ardhanari, Margaretha. 2008. Customer Satisfaction Pengaruhnya terhadap Brand Preference dan Repurchase Intention Private Brand. Jurnal Riset Ekonomi dan Bisnis Vol.8 No.2.

Fitriyani, Endah. 2014. Upaya meningkatkan Revisit Intention tamu melalui retro marketing di Savoy Homan Bidakara Hotel. Skripsi S-1 Manajemen Pemasaran Pariwisata UPI.

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Johanna, Myra. 2006. Analisis Faktor-faktor yang Mempengaruhi Minat Beli Ulang. Tesis S-2 Magister Manajemen Universitas Dipenogoro.

Kitchathorn, Parawee. 2007. Factor Influencing Customer Repurchase Intention: An Investigation of Switching Barriers that Influence the Relationship between Satisfaction and Repurchase Intention in the Low Cost airlines Industry in Thailand. Journal of Marketing – DBA University of Australia.

Kuo, Ying-Feng, Tzu-Li Hu dan Shu-Chen Yang. 2012. Effects of inertia and satisfaction in female online shoppers on repeat-purchase intention - The moderating roles of word-of mouth and alternative attraction. Jurnal volume 23.

Kuntjara. 2007. Analisis Faktor-Faktor Yang Mempengaruhi Minat Beli Ulang Konsumen. Tesis sarjana S-2 Magister Manajemen Universitas Diponegoro.

Kusdyah, Ike. 2012. Persepsi Harga, Persepsi Merek, Persepsi Nilai, dan Keinginan Pembelian Ulang Jasa Clinic Kesehatan (Studi Kasus Erha Clinic Surabaya). Jurnal Manajemen Pemasaran vol. 7, No. 1.

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McCollough, Michael A. dan Dwayne D. Gremler. 2004. A Conceptual Model and Empirical Examination of the Effect of Service Guarantees on Post-purchase Consumption Evaluation. Managing Service Quality Journal. Volume 14 – pp. 58 – 74.

Meyer, Jeffrey dan Dwayne D. G, Jens Hogreve. 2014. Do Service Guarantees Guarantee Greater Market Value?. Journal of Service Research. Vol. 17(2). Pp. 150 – 163. Sagepub.

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Pradini, Adhi L.W. 2012. Analisis Kualitas layanan dan Brand image terhadap Minat beli ulang pada restoran Kentucky Fried Chicken (KFC). Jurnal Ekonomi dan Bisnis, Universitas Kristen Satya Wacana.

Pusat Data Indonesia Kemenparekraf & BPS. 2012. Perkembangan Wisatawan Nasional. Dinas Kebudayaan Pariwisata.

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Vaerenbergh, Yves Van, Arne De Keyser dan Bart L. 2013. Customer intentions to invoke service guarantees. Journal : Ghent University.

Vina, H. 2011. Pengaruh Persepsi Kualitas Produk Terhadap Niat Pembelian Ulang pada Private Label “Carrefour” di Carrefour Melalui Kepuasan Konsumen Sebagai Variabel Mediasi. Jurnal Manajemen.

Sales and Marketing Grand Aston Hotel Yogyakarta, 2014

WEF. 2013. The Global Competitiveness Report 2013–2014: Full Data Edition. Geneva: World Economic Forum.

Yohanes Sugiharto. 2007. Pengaruh Kepuasan Terhadap Loyalitas Pelanggan. Semarang. VISI edisi XVIII/2007.

Websites

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Jatot, Heru. 2014. Praktisi: perlu pemetaan objek wisata kuliner. [online]. Tersedia: http://jogja.antaranews.com/. [21 oktober 2014]

Panorama Magz. 2013. Strategi Pariwisata Indonesia 2014 [onine]. Tersedia: http://www.panorama-magz.com. [21 April 2014]

Pikiran Rakyat. 2013. Pertumbuhan Sektor Wisata Asia Tenggara Cukup Tinggi [online]. Tersedia: http://www.pikiran-rakyat.com. [21 April 2014]

www. GrandAstonYogyakarta.com