Designing Standard Operating Procedurs (SOP)

(1)

Designing Standard Operating Procedurs (SOP)

Problems To Be Addressed

In condition where competition is getting more severe, consistency of product and service

quality is needed in order to improve and keep customer trust. Activities among units,

departments or divisions to produce output sometimes are overlapping. These conditions

should be managed in order to avoid miss-communication, conflict among functions (which

sometimes last for a long time) or even everyone neglect their responsibilities, which can bring

impact to the declining of corporate performance. The solution of this issue is to create a

document entitled SOP (Standard Operating Procedure).

Objectives

Having attended this program, the participants are expected to be able to:



Explain the advantage of composing SOP for keeping the consistency of the quality of

work process and output. SOP can also support the process of managing knowledge in

the organization



Learn techniques to make SOP format which is appropriate with the company needs



Understand the preparation of SOP for her/himself and their counterpart on the

implementation of business processes according to their own roles/functions



Identify opportunities for meaningful improvement in the preparation of SOP in the

workplace

Subjects Covered



Understand business characteristics and organization strategy



Business process mapping



Analysis of procedure implementation



Evaluate work mechanism



Evaluate information system



Compose SOP documents



Socialization and implementation test



Evaluation and revision of SOP documents

Who Should Attend



All levels of employees in all types of companies/organizations who are interested in

understanding the preparation of appropriate SOP for their company/organization

(2)

Designing Standard Operating Procedurs (SOP)

Menjawab Masalah Apa

Saat kondisi persaingan semakin ketat, konsistensi kualitas hasil kerja (produk berupa barang

maupun jasa) serta kualitas proses kerja sangat diperlukan untuk meningkatkan dan menjaga

kepercayaan pelanggan. Tumpang tindih tugas merupakan hal yang sukar dihindari dalam

aktivitas menghasilkan output antar bagian, departemen, atau divisi. Hal ini memerlukan

pengaturan agar tidak terjadi salah komunikasi, konflik antar fungsi (yang kadang

berkepanjangan) atau bahkan saling melepaskan tanggung jawab, yang pada akhirnya dapat

berakibat pada menurunnya kinerja organisasi itu sendiri. Solusinya adalah dengan

menciptakan suatu dokumen yang disebut SOP (Standard Operating Procedure).

Manfaat Apa yang Anda Peroleh

Setelah selesai mengikuti program ini, peserta diharapkan mampu:



Menjelaskan manfaat penyusunan SOP dalam upaya menjaga konsistensi kualitas

proses dan hasil kerja serta mendukung proses pengelolaan pengetahuan di organisasi



Menyusun SOP sesuai dengan kebutuhan organisasi



Memahami penyusunan SOP bagi diri sendiri dan rekan kerja mengenai pelaksanaan

proses bisnis sesuai peran/fungsi masing-masing



Mengidentifikasi peluang penyempurnaan dalam penyusunan SOP di tempat kerja

masing-masing

Apa Saja yang Dibahas



Pemahaman karakteristik bisnis dan strategi organisasi



Pemetaan proses bisnis



Analisis implementasi prosedur



Evaluasi mekanisme kerja



Evaluasi sistem informasi



Penyusunan dokumen SOP



Sosialisasi dan uji penerapan



Evaluasi dan revisi dokumen SOP

Siapa yang Perlu Ikut



Semua level karyawan di semua jenis perusahaan/organisasi yang berminat untuk

memahami penyusunan dan pembuatan SOP yang tepat bagi

(3)

PARTICIPANTS

Spv

PUBLIC TRAINING

• DECISION SCIENCE

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

• STRATEGIC MANAGEMENT

Corporate Parenting Company Strategic Planning Managing Organizational Change Business Model Canvas

Innovation Strategy (New)

Managing Innovation for Organization Growth (New) Product Innovation Management

Strategic Decision Making

Creative Thinking Technique Practical Problem Solving

Minaut Indonesia - Problem Solving & Decision Making

24-25 30 Jun-01 Jul 22-23 17-18

22-23 10-11 08-09 27-28 08-09

01-02 26-27 12-13 25-26

12-13

26-30 23-27 16-20 13-17 04-08_25-29 _{31 Aug-04 Sep}10-14 28 Sep-02 Oct_19-23 _{30 Nov-04 Dec}09-13 14-18

04-06 25-26 21-22 15-17 16-17 28-30 01-03 28-30 08-09 11-13 06-08 20-22 12-13 30 Sep - 02 Oct 18-20 02-04 09-11 01 02 03 04 05 06 07 08 09 10 11

• HUMAN RESOURCE MANAGEMENT

Human Resources Management Competency Based HRM/CBHRM Practical Job Analysis

Designing Competency Model Talent Management

Competency Based Recruitment & Selection Practical Behavior Based Interview Designing Learning Program Designing Training Program Evaluating Training Program

Measuring Return On Training Investment - ROTI

14-18 23-27 10-12 17-19 29 Sep - 01 Oct 26-30 21-22 12-13 14-18 10-14 08-12 17-18 19-21 06-07 12-13 17-19 20-24 09-13 09-13 01-02 10-11 25-27 19-21 21-23 07-08 02-03 24-26 25-27 08-10 04-05 04-05 26-28 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Hours 16 20 16 20 16 24 24 16 16 16 40 40 20 16 16 16 24 16 24 24 16 16 Staff Mgr Sr Mgr Days 2 2.5 2 2.5 2 3 3 2 2 2 5 5 2.5 2 2 2 3 2 3 3 2 2 6,000,000 6,000,000 4,600,000 5,000,000 5,500,000 5,000,000 5,000,000 4,850,000 4,700,000 4,600,000 7,500,000 6,200,000 4,650,000 4,200,000 4,400,000 4,400,000 4,850,000 4,400,000 4,400,000 4,850,000 4,400,000 4,500,000 Price (IDR)

• GENERAL MANAGEMENT

Training for Trainers Office Management

Filing Management (New Tittle)

Designing Standard Operating Procedure (SOP) Management for Professional Secretary

30 Sep - 02oct 21-23 01-02 12-13 06-08 19-21 19-20 27-28 18-20 05-06 01-03 16-17 08-09 17-19 29-30 11-13 19-21 11-12 16-18 17-19 17-18 24 24 16 16 24 3 3 2 2 3 5,750,000 5,000,000 4,500,000 3,850,000 5,200,000

(4)

• MARKETING MANAGEMENT

Competitive Marketing Strategy

Marketing Plan for Sustainable Competitive Advantage Marketing Management

Building Service Culture

Customer Satisfaction Management Customer Service Orientation Enhancement Marketing Channel Strategy (New) Sales Management

Salesmanship

Negotiation Skill for Business Winning Product Management Digital Marketing

Applied Marketing Research

08-10 20-22 01-03 03-05 21-22 22-23 27-29 11-13 24-26 14-16 28-30 09-11 06-08 04-06 20-21 03-05 26-27 18-19 28-30 22-23 09-10 16-17 29 Sep - 01 Oct 01-03 10-12 09-11 07-09 25-27 22-23 24-25 23-24 19-20 03-04 01-02 04-05 01-02 28-30 28-30 28 29 30 31 32 33 34 35 36 37 38 39 40

• OPERATION MANAGEMENT

Project Procurement & Risk Management Operation Exellence

Inventory Management Purchasing Management

Distribution & Transportation Management (New) Project Management

Owner’s Estimate

Lean System (New)

Workplace Producticivity Improvement Work Load Analysis

Warehouse Management Maintenance Management 23-27 08-12 03-05 29 Sep - 01 Oct 01-03 15-17 08-10 15-17 24-26 18-20 11-12 02-03 12-13 08-10 12-13 21-23 27-29 15-17 11-13 21-23 03-05 20-22 25-27 23-25 04-05 22-23 03-05 10-12 16-17 07-09 14-16 06-07 22-24 29-30 27-29 31 Mar - 02 Apr 17-19 19-21 05-07 24-26 16 20 24 16 20 16 20 20 16 20 20 16 20 36 16 24 16 24 36 24 20 16 24 20 16 24 16 20 24

PARTICIPANTS

Spv Staff Mgr Sr Mgr

PUBLIC TRAINING

2 2.5 3 2 2.5 2 2.5 2.5 2 2.5 2.5 2 2.5 4.5 2 3 2 3 4.5 3 2.5 2 3 2.5 2 3 2 2.5 3 Days 5,100,000 4,650,000 5,100,000 4,200,000 4,200,000 4,200,000 4,850,000 4,850,000 4,200,000 4,850,000 4,850,000 3,850,000 4,850,000 5,850,000 4,100,000 5,850,000 4,100,000 4,100,000 5,750,000 5,250,000 5,400,000 4,100,000 6,000,000 4,200,000 4,100,000 4,100,000 4,000,000 5,300,000 4,950,000 Price

(IDR) JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 Production/Operation Management Quality Management (New) Supply Chain Management

Production/Operation Planning & Control

26-30 07-08 20-21 25-29 02-06 06-08 19-21 17-19 11-13 10-12 Hours

(5)

• FINANCIAL MANAGEMENT

Finnon 1 : Understanding Financial Statement Finnon 2 : Profit Planning & Capital Budgeting Integrated Risk Management

Treasury Management

Budgeting

Financial Statement Analysis Effective Cost Management

28-30 27-28 11-13 18-20 19-21 12-14 21-23 02-03 27-29 01-03 09-10 24-26 18-20 16-18 27-29 03-05_{30 Jun - 02 Jul} 22-23 15-16 07-08 17-18 09-10 06-08 11-12 03-04 26-27 16-17 30 Sep - 02 Oct 08-09 12-13 02-04 25-26 15-16 11-13 24-25 57 58 59 60 61 62 63 64 65 66 Internal Audit

Forensic Accounting & Fraud Investigation Feasibility Study 24-26 20-22 11-13 09-11 18-20 28 Sep - 02 Oct 09-13 31 Mar - 02 Apr

• SPECIAL PROGRAM

Young Manager’s Program

Assessment Center Assessor Certification

Sertifikasi Ahli Pengadaan Barang/Jasa Pemerintah New Product Development Professional

Human Capital Management Certification (HCMC) Modul 1 : Aligning HCM strategy & Corporate Strategy Modul 2 : Acquiring & Developing the Right Employees Modul 3 : Retaining the Best Employee

Modul 4 : Increasing Employee Engagement

25-29

21-23 28-30

25-27

21 Apr - 05 Jun 29 Sep - 13 Nov

02-06 16–18 10-13 15-17 20-22 24-26 20-24 08-12 24-28 04-06 25-28 05-09 09-13 23-27 07-11 07-11 26-30 23-27 67 68 69 70 71

• MANAGING OTHERS

Managing People Effective Leadership Managing Team Development Effective Supervisory Management Leader as A Coach (New)

02-04 08-10 03-05 16-17 19-20 11-13 12-13 20-22 06-08 21-22 10-11 03-05 15-16 01-03 25-27 17-18 31 Mar-02 Apr 14-15 28-30 19-20 19-21 27-28 04-06 27-29 10-11 24-26 _{30 Jun - 02 Jul}03-05 72 73 74 75 76 77 78 79 80

PARTICIPANTS

PUBLIC TRAINING

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

20 16 20 16 20 16 16 40 20 20 110 40 40 24 32 24 24 24 20 16 24 24 16 Spv Staff Mgr Sr Mgr 2.5 2 2.5 2 2.5 2 2 5 2.5 2.5 28 5 5 3 4 3 3 3 2.5 2 3 3 2 Days 5,500,000 4,400,000 5,500,000 4,400,000 4,500,000 4,950,000 5,200,000 5,100,000 4,950,000 5,500,000 19,200,000 9,800,000 5,300,000 15,000,000 6,800,000 5,000,000 5,000,000 5,000,000 4,950,000 5,750,000 6,200,000 5,750,000 4,100,000 Price (IDR)

• PERSONAL EFFECTIVENESS

Effective Business Communication Report Writing

Business Presentation Skill Time Management 24-26 24-25 16-18 02-04 19-20 12-13 28-29 18-20 25-26 12-13 04-05 11-13 15-17 29-30 12-13 17-18 16 20 20 16 2 2.5 2.5 2 4,000,000 5,000,000 4,200,000 4,000,000

All Program Will Be Presented In Bahasa Indonesia

(6)

Nama Pelatihan

Tanggal

Pukul :

Biaya

Nama Perusahaan

Alamat Surat

No. Telp. Persh

Fax Persh :

Contact Person

Telp / HP

Email

Jabatan

Bidang Usaha

No. Email HP L/P 1 2 3 4 5

Bagian Pelayanan Pelanggan:

Pembayaran dilakukan secara transfer ke:

Telp

: (021) 8798-4777

BANK MANDIRI

: (021) 3318-3601

Cabang Thamrin

Fax

: (021) 8799-1059

No. Rek. : 1 0 3 - 0 0 8 5 2 8 8 5 8 - 3

Mobile

: 0815 5995 6195

a/n: Yayasan Pendidikan & Pembinaan Manajemen

E-mail

: support@manajemenforum.com

Website

: www.manajemenforum.com

BANK CENTRAL ASIA

Cabang Kwitang

No. Rek. : 6 8 6 0 1 3 8 5 5 5

a/n: Yayasan Pendidikan & Pembinaan Manajemen

Pembayaran akan kami lakukan :

Tanggal Pembayaran :………..Transfer melalui Bank : ………

Pendaftar,

Konfirmasi,

……….. '………

Nama/Jabatan

Bag. Pelayanan Pelanggan PPM

Apabila terdapat informasi yang kurang jelas dapat menghubungi kami di (021) 8798 4777 atau kunjungi http://www.forummanajemen.com

(Mohon bukti transfer difax sebelum pelatihan)

INFORMASI PENDAFTARAN

Nama Peserta Jabatan

Formulir Pendaftaran Program Pengembangan Eksekutif

2015

PPM Manajemen www.ManajemenForum.Com

PEMBAYARAN

Bagian

PERHATIAN - KETENTUAN PEMBATALAN !

TEMPAT PENYELENGGARAAN

PPM Manajemen - Gedung Bina Manajemen, Jl. Menteng Raya No. 9 Jakarta Pusat 10340

Bersama ini kami konfirmasikan pendaftaran nama tersebut diatas dan kami menyetujui semua ketentuan yang berlaku.

• Denda sebesar Rp 500.000,- (lima ratus ribu rupiah) untuk pembatalan yang dilakukan 2 (dua) hari kerja sebelum tanggal penyelenggaraan.

• Denda sebesar 50% dari biaya program untuk pembatalan yang dilakukan 1 (satu) hari kerja sebelum tanggal penyelenggaraan.

• Denda sebesar 100% dari biaya program untuk pembatalan yang dilakukan pada tanggal penyelenggaraan. • Seluruh biaya yang telah diterima akan dikembalikan apabila pembatalan dilakukan oleh PPM Manajemen