Chapter 8
Enhancing Relationships
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Be aware of your
communication Appropriately
adapt your message to
others
Effectively use and
interpret verbal messages Listen and
respond thoughtfully to
others
Effectively use and
Enhancing Relationships
The Importance of Friendship
The Importance of Family
The Importance of Colleagues
Stages of Relationship Development
Managing Interpersonal Conflict
The Importance of Friendship
Friendship Over the Years
childhood adolescent
peer relationships are the
most important social influence on our behavior
adult
Enhancing Friendships
Awareness of Yourself
We Use Communication To Initiate,
Develop, Deepen And Maintain Friendships
Listening And Responding Are Critical
Learn To Adapt
The Importance of Family
Changing Nature of Family Enhancing Family
Relationships
discover who we are in families
earliest lessons about verbal and nonverbal
communication
family relationships are built upon trust
The Importance of Colleagues
On the Job Communication
communication skills are highly valued
Enhancing Workplace Relationships
uncertainty reduction
verbal and nonverbal communication skills listening and responding
adaptation is critical to successful coworker
relationships
Stages of Interpersonal Relationships
Relational Development Proceeds in
Discernable Stages
IPC is Affected by the Stage of the
Relationship
IPC Facilitates Movement Between the
Relational Escalation
Pre-Interaction Awareness
Initiation
Exploration
Intensification
Relational De-Escalation
Turmoil or Stagnation
De-Intensification
Individualization
Separation
Mild
Difference Disagreement Dispute Campaign Litigation Fight
The Struggle Spectrum
How Conflict Functions in Relationships
Chapter 8: Enhancing Relationships
Conflict Is Normal
Constructive Conflict
suggest areas of change revitalize the relationship
Destructive Conflict
dismantles relationships
Conflict
Involves
Power
Interpersonal power means the ability to
influence another in the direction we desire.
Power and Relationships
complementary
symmetrical
Assertive
and
Aggressive
Communication
Assertive communication takes the
listener’s feelings and rights into account;
aggressive communication does not.
To assert yourself is to let your
Styles of
Managing
Conflict
Nonconfrontational
placating
distracting
computing
withdrawing
Styles of Managing Conflict
Chapter 8: Enhancing Relationships
Confrontational
control
win/lose philosophy
Cooperative
conflict is not a game
conflict is a set of problems to be solved
Conflict Management Skills
Manage Emotions
Manage Information
Manage Goals
