The questions below are based on a selection of reading materials. You are to choose the one best answer, (A), (B), (C), (D), or (E), to each question.
Reading passage for number 1 - 4
August 1st, 2016
Dear Customer,
Congratulations! You have just purchased one of the world’s most advanced vacuum cleaner. With proper use, the product is designed to give you many years of trouble-free operation. Please follow the instructions in this manual.
Sincerely,
Bryan May President
Home Appliances, Inc.
1. Where would this letter most likely be found? A. In a vacuum cleaner manual
B. In the mail
C. In an advertisement D. In a design store E. In a daily newspaper
2. What was purchased? A. A globe
B. A vacuum cleaner C. An operation D. A manual E. A map
3. What is required for trouble-free operation? A. Money-back guarantee
B. A sophisticated customer C. A good price
D. Proper use E. Dry storage
4. What must the user do? A. Exchange the product B. Follow directions
Reading passage for number 5 - 10
(1) Communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. Effective
communication is also a two-way street. It’s not only how you convey a message so that it is received and understood by someone in exactly the way you intended, it’s also how you listen to gain the full meaning of what’s being said and to make the other person feel heard and understood.
(7) More than just the words you use, effective communication combines a set of skills including nonverbal communication, engaged listening, managing stress in the moment, the ability to communicate assertively, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with.
(11) Effective communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.
(15) While effective communication is a learned skill, it is more effective when it’s
spontaneous rather than formulaic. A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills and become an effective communicator. The more effort and practice you put in, the more instinctive and spontaneous your communication skills will become.
(“Effective Communication”, http://www.helpguide.org/articles/relationships/effective-communication.htm)
5. What is this article about?
A. The importance of being honest B. The roles of a communicator
C. The effective skills of nonverbal communication
D. The importance of having effective communication skills E. The technique of having a two-way communication skill
6. According to the passage, what is an effective comunication? A. Using many sophisticated words
B. Using technical terms and quoting words of some prominent figures C. Understanding the emotion and intentions of both parties
D. Exchanging name cards and phone numbers E. Expressing different point of views
7. Which of the following is NOT true according to the passage? A. Effective communication is a two-way street
B. Effective communication helps you dissociate your connections to others C. Effective communication is a learned skill
D. Effective communication enables you to comunicate negative or difficult messages without creating conflict
E. Effective communication tends to be spontaneous rather than formulaic
B. to deal with C. to conduct D. to destroy E. to deliver
9. The word “assertively” in line 9 could most easily be replaced by A. Objectively
B. Clearly C. Quickly D. Correctly E. Fast
10. The word “it” in line 12 refers to A. Teamwork
B. Decision making
C. Effective communication D. Connections to others E. Destroying trust
Reading passage for number 11 - 13
Zone 1 Zone 2 Zone 3
Destination Asia, Marshall
Island, Guam, Midway, and others
North America, Central America, Oceania, Middle East, Europe
Africa, South America
Classification Weight Letters* Up to 15 g
Up to 40 g 15,000 rupiah30,000 rupiah 25,000 rupiah45,000 rupiah 35,000 rupiah65,000 rupiah
Postcard Uniform rate of 10,000 rupiah to anywhere in the world Aerogramme Uniform rate of 15,000 rupiah to anywhere in the world
*Standard-size item: 14 - 23.5 cm length, 9 - 12 cm width, thickness of within 1 cm 11. What is the cost of sending a twelve-gram letter to South Africa?
A. 12,000 rupiah B. 10,000 rupiah C. 15,000 rupiah D. 25,000 rupiah E. 35,000 rupiah
12. How much would an aerogramme to Asia cost? A. 10,000 rupiah
B. 12,000 rupiah C. 13,000 rupiah D. 14,000 rupiah E. 15,000 rupiah
13. How much will a 25,000 rupiah letter to Europe weigh? A. 15 grams or less
B. Between 15 and 40 grams C. More than 40 grams D. 65 grams
E. Unknown
August 1st, 2016
Elektronika Jaya, Inc. Jalan Permata 363 Semarang, 565656
Dear Sir / Madam,
I have for the third time received a “Payment Due” notice from your offices.
I am enclosing, for the third time, a photocopy of canceled check #212 in the amount of 3,500,000 rupiah for the LG Air Conditioning.
Note that the date on the check is April 17; it was canceled on the back by your company on April 29.
Please call me at (024) 775-557-687 to acknowledge receipt of this letter.
Sincerely,
Stanley Brooks
14. Who owes money? A. No one
B. Mr. Stanley Brooks C. Elektronika Jaya D. The Engineer E. The Mechanic
15. When was the check written? A. August 1
B. July 31 C. April 17 D. April 29 E. April 16
16. According to the letter, which of the following is NOT true? A. Mr. Stanley Brooks has`paid three times
B. This is Mr. Stanley Brooks’ third letter
C. Mr. Stanley Brooks has received three notices D. The company received the payment
E. Mr. Stanley Brooks sent the third letter on August 1st
Reading passage for number 17 – 19
17. According to the passage, which of the following is true about Roda Jaya Center? A. It is an electronics service center
B. It stores power-supplies C. It services rare products D. It purchases typewriter E. It rents electronic devices
18. Under which of the following circumstances is this warranty NOT valid? A. If action is taken within the first nine months of purchase
B. If the batteries leaked and caused the electric typewriter to malfunction C. If the electric typewriter is mailed directly to Roda Jaya Center
D. If the customer buys another product
E. If the electric typewriter is returned to the dealer
19. For Roda Jaya Center to honor its warranty, what must the purchaser do? A. Return the product directly
B. Verify the cause of malfunction C. Show documentation of the purchase D. Pay the service fee
E. Pay the return postage
Reading passage for number 20 – 24
(1) The term “team” is often used to refer to groups that meet over time to complete a project and then wind down (e.g., cross-functional teams) or is used to describe a group that operates solely as a team, with the role of leader alternating (self-directed work teams), or a traditional staff that meets as a group on an ongoing basis to discuss operating issues.
(6) Many departments do not operate as teams—that is, “practice teamwork.” Members may talk to each other at the printer or over lunch, and their work efforts may be designed to meet the overarching objectives of the department, but these employees’ work on a day-to-day basis is largely done as individuals, which is unfortunate, for many business experts now believe that teamwork is critical to organization productivity and profitability.
(12) Downsizing, right-sizing, reorganizing, reengineering—all are indications of the
pressure on organizations to reduce the size of their workforces. The only way to cope with this need to do more with less is by working cooperatively in an environment of respect, drawing on all the resources available to get the job done.
(“Building a Sense of Teamwork Among Staff Members”, http://www.amanet.org/training/articles/Building-a-Sense-of-Teamwork-Among-Staff-Members.aspx)
20. The word “solely” in line 3 could best be replaced by A. Solution
B. Salvation C. Solitary D. Solidarity E. Simply
21. The word “ongoing” in line 4 could best be replaced by A. Perpetual
C. Basic D. Frequent E. Long
22. The word “objectives” in line 8 could most easily be replaced by A. Objection
B. Offer C. Goal D. Claim E. Problem
23. The word “critical” in line 10 is closest in meaning to A. Deadly
B. Crucial C. Intolerable D. Consistent E. Troublesome
24. The word “reduce” in line 13 is closest in meaning to A. Increase
B. Lower C. Lengthen D. Prolong E. Sustain
Reading passage for number 25 – 27
More than 5,000 electronics retailers and distributors are expected at the Jakarta Convention Center in Jakarta Sunday when 500 manufacturers exhibit the latest high-technology equipment. The new products will generally appear on retailers’ shelves next month. The Ramadhan Consumer Electronics Exhibition will continue through June 25.
25. What is the main topic of the press release? A. The Jakarta Convention Center
B. Electronics retailers gathering C. Electronics distributors meeting
D. The Ramadhan Consumer Electronics Exhibition E. Electronics sale
26. How many manufacturers are expected? A. 500
B. 5,000 C. 2,000 D. 5,500 E. 6,000
27. What is on display at the Convention Center? A. High-technology products
B. Distribution of networks C. Retail outlets
Reading passage for number 28 – 30
The Diponegoro University has had a problem with employee absenteeism, specifically after having long pause of holidays. Between June and July of this year, the average employee was showing up ten minutes late for work five times a week. Management decided to take strong action upon this fact.
Human Resources suggested that management undertake an incentive program. Every worker who was on time during the month of September would be eligible for a cash reward. Within five days of the anouncement, absenteeism declined to the lowest level. The employee tended to come on time in order to win the cash reward.
28. What was the problem at the Diponegoro University? A. Management
B. Absenteeism C. Poor pay
D. Unprofessional atmosphere E. Conflict among workers
29. How many time was the average employee late? A. Five times a week
B. Ten times a week
C. Ten times between June and July D. Twenty times between June and July E. Five times a month
30. What did employees who were on time receive? A. A trip to Papua
