ABSTRACT
Dalam Tugas Akhir ini saya membahas masalah yang saya alami selama
masa magang di Nirwana Laut Resort, Karimun Jawa sebagai
Tour Guide
Assistant
dan
Public Relation Staff
. Selama bekerja di Nirwana Laut Resort,
saya mengalami masalah yaitu kurangnya kepercayaan diri ketika berbicara
dengan turis asing. Oleh karena itu dalam Tugas Akhir ini saya membahas
penyebab, dampak masalah, dan beberapa solusi yang saya dapatkan dari
studi pustaka dan pengalaman magang saya.
Rasa kurang percaya diri tersebut disebabkan oleh tiga hal. Pertama, saya
mengalami ketakutan berbahasa asing. Kedua, saya kurang pengetahuan
dalam kosakata. Ketiga, saya kurang dalam kemampuan mendengarkan.
Masalah ini pun memiliki beberapa dampak. Pertama, saya takut dan
cenderung menghindari komunikasi dengan turis asing. Kedua, saya berbicara
terlalu cepat dan tidak focus sehingga mengalami salah paham dengan apa
yang sedang dibicarakan.
Untuk mengatasi maslaah yang saya hadapi, ada tiga solusi yang saya
miliki. Solusi yang pertama adalah saya mendengarkan lagu berbahasa Inggris,
mencari liriknya sendiri dan melatih pengucapan dengan menyanyikannya,
solusi itu juga melatih kemampuan mendengar dalam bahasa Inggris. Solusi
yang kedua adalah bergabung dengan kursus bahasa Inggris dengan pengajar
orang asing yang menggunakan bahasa Ingris sebagai bahasa sehari-hari
mereka. Solusi yang ketiga adalah menggunakan cermin untuk melatih bahasa
Inggris.
TABLE OF CONTENTS
ABSTRACT
i
DECLARATION OF ORIGINALITY
ii
ACKNOWLEDGEMENTS
iii
TABLE OF CONTENTS
iv
CHAPTER I. INTRODUCTION
1
A. Background of the Study
B. Identification of the Problem
C. Objectives and Benefits of the Study
D. Description of the Institution
E. Method of the Study
F. Limitation of the Study
G. Organization of the Term Paper
CHAPTER II. PROBLEM ANALYSIS
7
CHAPTER III. POTENTIAL SOLUTIONS
11
CHAPTER IV. CONCLUSION
16
BIBLIOGRAPHY
APPENDICES:
A. FLOWCHART
B. INTERVIEW TRANSCRIPT
APPENDIX
A. FLOWCHART
Problem
As a Public Relation Staff and Tour Guide Assistant, I lack of
confidence when communicating with foreign visitors at Nirwana Laut Resort
Effects:
1. I was afraid and avoided making a conversation with foreign visitors. 2. I spoke too quickly
and could not focus on my
conversations. Causes:
1. I have language anxiety. 2. I lacked of English
vocabulary. 3. I lacked of English
listening skills.
Potential Solution 1 : I listen to English songs, find
the lyrics and practice pronouncing the sentences to practise my listening skills after
work.
Positive effects : 1. It can improve my
listening skills. 2. I can improve my
vocabulary. Negative effects :
1. It can make me forget my main objective to practise because I enjoy the song too much.
PotentialSolution 2 : I join an English course in Bandung which has native speakers as the teachers.
Potential Solution 3 : I can use a mirror to practise speaking by myself and assess
my non-verbal communication skills.
Positive effects :
1. I can increase my self-confidence.
2. I will force myself to use English to
communicate with the teachers.
Negative effects :
1. It requires a certain cost to join an English course.
Negative effects :
1. My assessment of my speaking will be very subjective.
Positive effects :
1. I can increase my self-confidence.
2. I can improve my speaking ability.
B. INTERVIEW TRANSCRIPT
Name of Interviewer
: Denis
Name of Respondent
: Agung
Day & date of interview : 21 August 2012
Place of interview
: Nirwana Laut Resort
Denis
: Pa, siapa nama pemilik Nirwana Laut Resort?
Agung
: Pemiliknya bernama Mr. Christian berkebangsaan Belgia.
Denis
: Kapan Nirwana Laut Resort dibangun?
Agung
: Mulai dibangunnya sih tahun 2001, tapi selesainya sama
pembukaannya itu tahun 2005.
Denis
: Kira-kira berapa jumlah pengunjung dari tahun ketahun nya,
Pa?
Agung
: Di tahun 2007 itu sekitar 800 an pengunjung, lalu tahun 2010
menambah 2 kali lipat menjadi 1600 an pengunjung. Itu
sebelum Karimun Jawa terkenal seperti sekarang. Kalau untuk
sekitar tahun 2011 dan 2012 perkiraan pengunjung itu sudah
sampai 3000-4000 pengunjung, dan mayoritasnya turis asing.
Mungkin sekitar 60-70%.
Denis
: Ok. Terima kasih banyak untuk wawancaranya ya, Pa.
semoga bapak tidak keberatan jika saya melakukan
wawancara lagi.
CHAPTER I
INTRODUCTION
A
.
Background of the Study
Tourism industry is one of the largest industries in the world, as Prema
Cooray states: “Tourism is the world’s largest and the fastest growing
industry today” (10). Tourism industry gives some big effects to every
country: it gives a big foreign exchange, expands chances and
employment, and also creates other side industries. Nowadays, people
make tourism their basic needs after they got busy with their daily job.
They come to visit interesting places, such as mountains, beaches and
cities to spend their holiday to relax and make a new experience.
Indonesia is one of the important tourism destinations in Asia. Fanggy
Theresia Sumaco believes that Indonesia, being very rich with natural,
cultural and historical resources, can be an attraction for foreign tourists
(475). The most famous destination in Indonesia is Bali which makes
many tourists come there to enjoy the culture, view or just for leisure and
to surf. Some other tourists’ destinations in Indonesia are also developed
small beautiful island to enjoy. Many foreign tourists come to Karimun
Jawa to do snorkeling and diving because this place has a wonderful
marine biota, clean beaches and great views.
Knowing the fact that there are a lot of foreign tourists coming to
Karimun Jawa, I decided to do my internship at Karimun Jawa, specifically
at Nirwana Laut Resort. During my internship at NLR, I got the position as
a public relations staff and tour guide assistant. My position requires me to
do much communication because as a public relations and tour guide
assistant, I have to give some information especially when guiding the
tourists during the tour to the tourism site around Karimun Jawa, such as
places for snorkeling, good place for taking pictures, etc. It takes about
9-10 hours for one route of a tour. As a public relations staff I have to inform
the foreign visitors the facilities that are available in NLR, inform any
activities that the tourists can do here. As a tour guide assistant, I have to
tell the tourists where we are going and what we can do in that place. I
had to use English when communicating with them because almost all the
tourists that I handled were foreign tourists, some of them from Spain,
Australia, etc. yet, I found it difficult to communicate with them because I
was lacking in confidence when communicating with the tourists.
Facing the problem, I choose the topic for this term paper about lack of
confidence when communicating with foreign visitors at NLR. The reason
why I choose this topic is because it is the most difficult problem that I
found when I did my internship at NLR. Rinda Nusrtdinova states that the
neighboring countries, but the problem is lack of self-confidence (7). That
is why I think this problem is important to be discussed because I, as an
Indonesia, faced the same problem as Nusrtdinova states. I expect by
doing a study on this topic can help me to increase self-confidence when
communicating with foreign people. This is important for my future job in
the tourism or hospitality industry later on.
The problem is to be analyzed systematically and critically to find out
the causes. Based on the causes, I try to find out the potential solutions so
that the problem can be handled effectively.
B. Identification of the Problem
Based on my internship experience at NLR, I would like to analyze:
1. Why am I lacking in self-confidence when communicating with
foreign visitors at NLR?
2. How does the problem affect my working performance during my
internship?
3. How should I overcome the problem of lack of self-confidence when
communicating with foreign visitors at NLR?
C. Objectives and Benefits of the Study
There are three objectives of my study. First, I would like to analyze why
I did not have self-confidence when talking with foreign visitors when doing
affect my working performance. Third, I would like to find out the best
solutions to overcome the problem.
By writing this term paper, I expect I can give benefits to the institution
especially NLR, the readers and also myself. For the institution and
readers in general, I expect my term paper can give some tips or solutions
to other workers on how to overcome lack of confidence to communicate
with foreigners. For me, I expect that in the future I can apply the solution
to improve my self-confidence when I work in another institution.
D. Description of the Institution
Based on my interview with Mr. Agung as the operational manager of
NLR. NLR is one of two famous resorts at Karimun Jawa. It was built in
2001 and had its grand opening in 2005. It was located at Jalan Kapuran
No. 100-200, Karimun Jawa, Central Java. The owner of NLR is Mr.
Christian, from Belgium. NLR has some facilities like billiard table, dining
room, a private beach, a big lobby and a big balcony facing the sea. It has
two business rooms, two executive rooms, six suite rooms with sea views,
and one master suit room. The numbers of tourists per year that come to
NLR in 2007 were about 800 tourists. The number increased in the
following years. In 2010, there were about 1.600 people coming to the
resort and in 2011, there were 3.000-4.000 people coming to the resort.
Approximately seventy percent of the tourists who come to the resort are
E. Method of the Study
In this term paper, I analyze my problem that I found during my
internship at NLR and then I wrote the internship journal to record what
happened during my internship. After that, I gathered theories to support
my analysis by doing library research. I used both printed and online
sources. I also did an interview with the operational manager of NLR to get
the data about NLR. The list of questions and the transcript of the
interview are put on appendix B.
F. Limitation of the Study
My term paper is focused on the problem I faced as a public relations
staff and tour guide assistant at NLR. This term paper focused on my lack
of confidence when communicating with foreign visitors during my
internship from 1 July 2012 to 1 September 2012.
G. Organization of Term Paper
In this term paper the first part is Abstract, the summary of all the
discussion in this term paper in Indonesian. The next part is Declaration of
Originality, which contains the declaration that this term paper is original
and authentic. After that is Acknowledgements, which shows my
appreciation to some people who have supported me in writing this term
paper. Next is Table of Contents, detailing the chapters and sub-chapters.
The paper is divided into four chapters. Chapter I is the introduction of
causes and effects of the problem that I faced. Chapter III discusses three
potential solutions to solve the problem, with the analysis of the positive
and negative effects from each potential solution. Chapter IV is the
conclusion that discusses the best solution to the problem with the
reasons why that solution is chosen. The paper ends with the
Bibliography, consisting of the list of references I use to write the paper.
Lastly are the Appendices, which contain the flowchart, interview transcript
CHAPTER IV
CONCLUSION
In this chapter I would like to present the best solution to solve the
problem. Before that, I would like to give a conclusion from the previous
chapters. The problem I find during my internship is my lack of confidence
when communicating with foreign visitors at NLR. There are three causes
of the problem, which are I have language anxiety, I lacked of vocabulary
and I lacked of listening comprehension. There are also two effects of the
problem. I was afraid of and avoided making a conversation with foreign
visitors. Besides, I spoke too quickly and could not focus on my
conversation and it made me have some misunderstandings about what I
and the visitors were talking about. To solve this problem, I have
suggested three potential solutions. The first potential solution is I listen to
English songs, find the lyrics and practice pronouncing the sentences to
practise my listening skills after work. The second potential solution is I
join an English course in which the teachers are native speakers. The last
potential solution is I can use a mirror to practise speaking by myself and
Based on the analysis of the potential solutions, I think the best solution
to my problem is the combination of all the potential solutions. The first
solution is that I listen to English songs. By applying the solution, I can
help to eliminate two causes of the problem: namely, a lack of vocabulary
and lack of listening skills. The second solution is I join an English course
in which the teachers are native speakers. If I do this potential solution, I
will be forced to use English to communicate with the teachers. By doing
that, I expect the problem with my language anxiety can be overcome. The
third solution is I can use a mirror to practise speaking by myself. By doing
this potential solution, I expect I can increase my self-confidence and be a
better speaker.
In conclusion, I think the problem of a lack of confidence when
communicating with foreigners is common. Similar causes can also be the
causes of the problem for others. Thus, I would like to suggest to those
who want to do an internship at the same place or position as I did, to
improve their confidence first so that they will enjoy doing the internship.
They can try applying the solution mentioned in the previous paragraphs
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