• Tidak ada hasil yang ditemukan

Institutional Repository | Satya Wacana Christian University: Field Observation Report The Use of Telephone by Secretary in PT. Makmur Alam Sentosa Salatiga T0 3111016 BAB I

N/A
N/A
Protected

Academic year: 2017

Membagikan "Institutional Repository | Satya Wacana Christian University: Field Observation Report The Use of Telephone by Secretary in PT. Makmur Alam Sentosa Salatiga T0 3111016 BAB I"

Copied!
4
0
0

Teks penuh

(1)

1

CHAPTER I

INTRODUCTION

1.1.Background

In this globalisation era, where technology grow faster, people strive to have

many skills. Profesionalism is defined by wikipedia as the standards of education and

training that prepare members of the profession with the particular knowledge and

skills necessary to perform the role of that profession (Wursanto,2004). It is the most

important thing which need to be had by people if they want to be success.

Profesionalism can be shown by having capability more than anyone else out there.

Most people get profesionalism by learning in school or taking some courses. But at

the end theory is nothing without practice, that is why things like observation is

important.

Office administration and secretay is one of the majors for students of DIII

English Language in FBS SATYA WACANA CHRISTIAN UNIVERSITY which

will help students learn various things deal with secretary jobs. After all, field

observation is the opportunity which should be taken by students before graduating

and start to enter the real life of work.

In a company secretary assists leadership. Working as the assistant of the

boss, a secretary must do many jobs, so a secretary should have a high capability to do

all the jobs. One of the task is handling telephone, making or even answering

telephone call. Telephoning plays an important role, because the service creates first

impression just like a receptionist although by telephone. Professionalism shows in

(2)

2

Deeper, telephone service is not just making a good impression in telephoning,

but also about the capability and skill of a secretary in delivering messsages and

information, reacting to someone who is talking out there, the way the secretary talks

and chooses the right word to amid making mistake and fall into misintrepretation. It

needs high accuration to react directly.

Due to the importance of knowing and understanding how to serve people in

telephone line well, students of DIII English Language are equipped with Office

Administration and Secretary subject to be applied if they work in a company.

Hopefully students will have some experiences and not to be afraid or even shock in

the real work later.

1.2.Purpose

This observation is done for the aim of :

 Fulfilling one of the requirements to graduate and get professional degree.

 Applying theories got during the class especially in office administration and

secretary.

 Having some experiences of work.

1.3. Advantages

By doing field observation, student would get some advantages, such as :  Student can apply theories that had been learned in the class room.

 Student knows and understand well the situation in the working world.

 Student knows difficulities and barriers in the working world.

(3)

3 1.4.Place and time of the observation and interview

The writer observed a company named PT MAKMUR ALAM SENTOSA. The

two-day observation started in 12th december 2014 until 13th December 2014 started from

09.00 a.m. untill 02.00 p.m.

1.5.Company Profile

Company Name : PT MAKMUR ALAM SENTOSA Unit Butuh

Address : Jl. Salatiga-Solo Km.8, Butuh, Tengaran, Semarang.

Established in : 2010

Landmass : 5 hectare

Total Employee : 2700

Working Hour :

 A Shift : 08.00 – 16.00

 B Shift : 16.00 – 12.00

 C Shift : 12.00 – 08.00

Staff who work in offices only apply the A shift.

1.6.Interviewee profile

Name : Agus Sudarmanto

Address : Tegalwaton, Rt.08 Rw.22, Kel. Suruh, Kota Salatiga.

(4)

4

Age : 27 years

Position : Administration

Referensi

Dokumen terkait

(2010) Dharma (2010) Penulis (2011) 1 Tujuan Menganalisis kelayakan pendirian industri pupuk organik Menganalisis kelayakan pendirian kandangsapi dan instalasi biogas

Di dalam catatan etnografis, salah satu artefak yang mendukung penulisan hasil penelitian adalah catatan pribadi milik peneliti yang berisikan data detil dari para narasumber,

D : Kalo malem kan biasanya Metro kan disiarin di berita dan itu lengkap gitu kan dan itu udah diulas semua cuma mungkin belum menampilkan pakar-pakar ahli atau orang yang

Puji syukur penulis panjatkan ke hadirat Tuhan Yang Maha Esa atas segala kasih karunia-Nya, sehingga penulis dapat menyelesaikan penulisan skripsi berjudul “Penerapan Target

Secara umum, skripsi ini bertujuan menjawab permasalahan yang dihadapi perusahaan konveksi Yuan F Collection Yogyakarta dalam menentukan harga pokok produksi yang akurat dalam

Yuan F Collection Yogyakarta dalam memproduksi seragam futsal untuk menerapkan rekomendasi untuk mengganti kemasan kantong plastik yang sekarang digunakan dengan kantong plastik

Penelitian ini dimaksudkan untuk mengetahui kebutuhan ruang parkir selatan Stasiun Tugu Yogyakarta dan karakteristik parkir yang meliputi : akumulasi parkir, durasi

Tuhan yang Maha Kuasa, yang sangat memberikan berkatnya yang luar biasa, sehingga saya dapat menyelesaikan skripsi ini dengan sangat baiki. Gunawan Jiwanto, MBA., selaku