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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

DAFTAR PUSTAKA

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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

on Business Performance in The Hotel Industry”, The Journal of Hospitality & Tourism Research.

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Postpurchase Perceived Value of a Tourism Package”, The Journal of Tourism and Hospitality Research, Vol. 7, pp. 194-211.

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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

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Relationship Between Service Quality, Customer Satisfaction, and Store Loyalty”, International Journal of Retail & Distribution Management,

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Y o g y a k a r t a : L i b e r t y .

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Turnover in Call Centers, The Effect of Stress and Optimism. Journal of Business Research , pp. 26- 34.

Yoeti, Oka., 2006. Tours and Travel Management. Jakarta: PT. Pradnya Paramita.

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Selly Selvia Diandara, 2014

Pengaruh Relationship Quality Terhadap Loyalitas Pelanggan D i Pt. Jaya Prima Utama Lestari

(Sensus Pada Sub Agent Bidang Penjualan Tiket Taman Impian Jaya Ancol) Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu

Internet

http://www.travelandtourworld.com http://www.bps.go.id

http://www.hvs.com http://www.bps.go.id

http://www.disparbud.jabarprov.go.id http://www.regionalinvestment.bkpm.go.id http://www.elib.unikom.ac.id

http://www.budpar.go.id http://www.bps.go.id/tourism

http://www.ancol.com http://www.UNWTO.com http://www.parekraf.com http://www.jayaprima.com

Sumber Lainnya

PT. Jaya Prima Utama Lestari

Undang - Undang Republik Indonesia No. 10 Tahun 2009 tentang kepariwisataan.

Surat Keputusan Direktur Jendral Pariwisata No. Kep. 16/U/II/88 tanggal 25 Februari 1988 tentang pelaksanaan ketentuan usaha perjalanan.

Undang-Undang Kepariwisataan No. 9 Tahun 1990 pasal 11

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