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FAKULTI PENGURUSAN DAN PERNIAGAAN FAKULTI PENGURUSAN DAN PERNIAGAAN

SEMESTER MAY / 2013 SEMESTER MAY / 2013

SBFS 1103 SBFS 1103

KEMAHIRAN BERFIKIR DAN

KEMAHIRAN BERFIKIR DAN PENYELESAIAN MASALAHPENYELESAIAN MASALAH

MATRICULATION NO:

MATRICULATION NO: 830308125006-001830308125006-001 IIDDEENNTTIITTY Y CCAARRD D NNOO.. :: 830308-12-500830308-12-500 M

MOOBBIILLE E NNOO.. :: 016-7002107016-7002107

E-MAIL :

E-MAIL : az!"#8383$%&a!'()&az!"#8383$%&a!'()& L

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ISI KANDUNGAN

Muka surat

1'0+P#"%#"aa"' ' ' ' ' ' ' ' ' 2

La,a .#aa"% P)!# A B *' ' ' ' ' ' 3

2'0+ A"a!a Maaaa 4)!# A B a" * ' ' ' ' ' ' -8

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1.0 PENGENALAN

Ma":!a ,#a !(!4,a )# Aa #.a%a! a!a ! &:a .:&! !"! a"% !.#!  4#.a%a! #!,!&#<aa" a" ##.!a" a! &a:-&a: a!"' K##.!a" a"

#!,!&#<aa" !"! !aa #a"a &a":!a !:"!aa" aa !!a"' a"% &#";a!  4#.#zaa" a",aa &a":!a #"%a" a!<a"'

Daa& 4#a!"%a" #"%!, a" &#"%:.a 4aaa" ,#"a%a #;a #"%a" 4#a, #)a"%  4#"%:: &)a !"a" a"% .#<!.a<a ! aa& ##.:a )%a"!a! a: &#"%a&.! !a .a%a!&a"a :",: &#"(a4a! &a,a&a, a!a, a"% ,!"%%! a" &#"%#aa" 4##;a ,#a,! :",: .#a&a-a&a &#&.a"%:" )%a"!a!' M##a  4#: .#aa4a" #"%a" #,!a,#",:a" #)")&! 4#:.aa" aa& #!,a 4#:.aa" )!a a" :aa-:aa a"% ,!a &#"#",: a"% a!"' S#a!" !,: 4#"%:: &#,! &#"#,a4a" ,a,#%! .#!! a" &#"#a4a" "!a!-"!a! !"a"! ! aa& !!' A",aa a,) 4#",!"% a: aa aa& !! 4#"%:: :",: &#&.a"%:" ##.:a )%a"!a! !aa &a&4: :",: &#"!"%a,a" !")=a! #;a a! 4a:a" .)# .##;a aa& a,: 4a:a" a" &#"#:a" 4#&.#a;aa" a" 4#"%a;aa" ##",!a :",: ,#:  .#;aa !aa& :"!a 4#a!"%a" !"!' P#:.aa" !"a&! #,a !")=a! &#":",:, &)a !"a" a"% &a",a4 a"% ,a"%a a%#! &a;: a" .#,#"a%a &a!' Na&:" ! #.a! #4#:a" !"! &)a !"a" &a! !4a"a"% !"%a" a" ,!a ! #a! ,#",a"% #4#",!"%a""a' E)")&! a4: a! !"! aaa a,: 4#!"%a,a" .a%! #,!a4  4#"%:: :",: ,#: &#"%#aa" :&.#-:&.# a"% !#a"%'

P#&.a"%:"a" &)a !"a" a"% &#"#:: &#"%a!!a!a" ,!%a ##&#" 4#",!"% !a!,:>

? A4# a!,a"%a"

? P#"%::a" .aa, a" #,a"%aa" 4#&.#a;aa" ? La,!a" a" 4#&.a"%:"a"

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LATAR BELAKANG

 Profile A

A aaa #)a"% 4##;a a"% ,#a .#!&a, #a&a 10 ,a:"' K#4aaa" .#!a: ,#a &#":&.a"% #4aa #;aaa" )%a"!a!' @# #a"a #"!)!,! a"  4#"%aa&a" .#!a: ,#a &#"#!&a ,a<aa" :",: .#!&a, ! )%a"!a! a!"' D!a

,#a &#&.#! :a, 4##,aa" ;a<a,a"'

 Profile B

B aaa a!,a"%a" .a: a"% ,#a !&a, #a&a 6 .:a"' B#aaa" #aaa" aa#&! <aa:4:" #"%a" #!!, 4#"%aa&a" #4aaa" .#!a: aa& .!a"% I*T a&a, !4#:a" )# )%a"!a!' aa: .a%a!&a"a4:" .#!a: aa" &#&4:"a! &aaa &#"#:a!a" !! aa& 4##!,aa" #;a a" &:"%!" .#aa ! .a<a ,#a"a"' I"! aa" &#&.#! #a" #4aa 4##;aa""a a" 4#,a! )%a"!a!'

 Profile C

* aaa 4#"(a! #;a' aa:4:" !a &a! &:a .#!a: &#&4:"a! #aaa" a"% .a! a" 4#"%aa&a" :",: &#a:a" ,:%a a"% .!aa aa& )%a"!a!' B#!a: &#&4:"a! 4#)"a!,! a"% &#"a! a" &#":";:a" #&a"%a, aa& #;a' aa: .a%a!&a"a4:" .#!a: ,#a .#4!"a a! a,: ,#&4a, #;a # ,#&4a, #;a a"% a!" :",: .#.#a4a a! #"%a" ,:;:a" :",: &#"a4a,a" 4#"%aa&a" a" &#:aa" 4#"%#,a:a"'

M#a:! a4a,a" )#4 S:%a&a" CI"%! P' 2011+ .#!a: .#a,a>

“each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a  problem and turned it into an opportunity.” 

S#.a%! #)a"% 4#"%:: &)a !"a" .#.#a4a &aaa a"% &#&.a.!,a" 4##;a  4)!# A B a" * ,#a !#"a4a,!'

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2.0 ANALISA MASALA

M#&.:a, #4:,:a" aaa :a,: 4#,!&.a"%a" #&)! &#a:! &a:&a, a!)"a a"% !,#!&a a" 4#: &#"%a&.! &aa :",: 4)# 4#"##a!a"' B#a  #&:"%!"a" )%a"!a! aa" &#"%aa4! &aaa a!.a, #4:,:a" !a4 a"% .aa ! a&.!' M#"::, *a## C1997+ 4)# .#a;a a" .#!! aaa 4)# a"% a!"% .#a!, a4a, #4a";a"% aa,'

T#)! #4:,:a" ;:%a &#!.a,a" :a,: 4#"%#,a:a" ,#",a"% ,#"!-,#"! a"a!! a"% .#a!,a" #"%a" %a&.aa;a a"% .#.#za )&a!,! a"% ,#a !#a :",:  &#&.a",: 4#&.:a, #4:,:a" :",: &#&!! a",aa #, a,#"a,! a"% aa' T#)! #4:,:a" .)# &#"#",:a" #4a,!a" 4!!a" &#"%#"a4a,! !!) a" &#"%#"a4a,! #,!a,#",:a" aa& 4!!a"' S#,!a4 #4:,:a" ;:%a &#&4:"a! !!)"a a"% ,##"!!' @# !,: #,!a4 a,#"a,! a"% .#a!,a" #"%a" #.aa"%a!a" aa" !a&.! .#a,'

Ka;!a" &#":";:a" 4#,!&.a"%a" a" &#&.:a, #4:,:a" aaa &#:4aa" &aaa 4#",!"% aa& :"a"%-:"a"% 4#:.a,a" #)")&! a" 4#"!a%aa"' P#&!! :,a&a aa& .!a"% !"! ,#a !a":%#aa" a!a N).# :",: #;a-#;a &##a ,#&a: Ma:!(# Aa! H#.#, S!&)" a" Da"!# Ka"#&a"' Ka;!a" &##a ,#a &#&.#! ,:&4:a" a"% 4a!"% ,#:,a&a"a #4aa !!) a" #,!a  ,#",:a" aa& 4#&!!a"'

Ba%! &aaa-&aaa a"% !aa4! )# 4##;a 4)!# A B a" * a#a F!.)"# D!a%a& ,#a !4!! .a%! a#a 4#"##a!a" &aaa' T#a4a, %a!  4a":a" :",: a"% !%:"aa" :",: &#"#!,! #.a. a" #a" &#a:! %a&.aa;a'

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Ra;a 1> Ga&.aa;a %a! 4a":a" 4#"#.a. a" #a"'

M!"#!"a$ %ast& 'asa$a(

Ra;a 2> Ga&.aa;a F!.)"# D!a%a& a"% !4!! a" a",aa a,) a"% &#&4#"%a:! &aaa 4)!# A B a" *'

Maaaa a"% 4#: !##a!a"' P)!# A B * Kemahiran Sumber Persekitara n  Tempat

(7)

M#a:! 4#&#a,!a" aa #.a%a! 4#"%:: &)a !"a" ,#a4a, .#.#a4a a(,)  a:a a"% &#&4#"%a:! ,!"aa" 4)!# A B a" *' H:a!a""a aaa #4#,! !.a<a'

 Profile A

Maaa #")!,! ,#a &#"%a!.a,a" A .!&.a"% .#!a: .aa !!"%!a" &#&a"a"%a" .#!a: &#:4aa" 4##;a a&a ! a!a,' Da" a4a.!a ##)a"% !"!=!: a"% &#&4:"a! 4#"%aa&a" #;a a"% a&a !a &#&.:a,a" 4##;a ,##.:, ,##a #"%a" !!))%! 4!))%! a" .#a=!):a CB## a"  N#<&a" 1978 S:,,)" a" Raa#! 1987+' I"! .aa &#"%a!.a,a" #:%!a" .#a 

#4aa a!a, #!a"a A #:a a" .#!&a, :",: a!a, a!"' @%a"!a!  ;:%a aa" &#"%aa&! #:%!a" #!a"a #%aa #&a!a" a"% !4#a;a! a" !  4a,!a" )# A !%:"aa" ! )%a"!a! a!"' I"! .aa &#"!"%a,a" 4#a!"%a" !a",aa )%a"!a! a&a ,#&4a, A .##;a a" )%a"!a! .a: a"% .aa A #,a!' Da" #.! &#:%!a" ;!a )%a"!a! ,#4aa &#"(a! 4##;a a!" :",:  &#"%%a",!a" ,#&4a, A !&a"a )%a"!a! a: &#&.aa a" &#":"%%: 4##;a  .a: :",: &#"a!"%! #&a!a" A' *)",)"a #4#,! Maa!a' S#&#";a &a",a" P#a"a M#",#! T:" D' Maa,! .!" M)a&a &##,aa" ;a<a,a" 4aa 2003 ,!aa #)a"% 4:" 4#a"a &#",#! a"% a4a, &#"a!"%! #<!.a<aa" a" ,))  .#!a: #.a%a! #)a"% 4#&!&4!" a"% !#%a"! a" !a!! a&a!'

P#"%aa&a" 10 ,a:" ,#a &#&.a",: 4)! A &#":&.a"% #4aa #;aaa" )%a"!a! "a&:" .#!,a .:: .a%! 4!a )%a"!a! !&a"a 4)! A ,#a &#!a,  4#aa !"! #.a%a! 4),#"! a" &#&.)#a" .#!a: &#"a4a, !&.:a" a"% #.!

&#a:! #&a!a" a"% .#!a: &!!!' M#"::, Ra) C2010 4' 8+ #&a!a" %#"#!( &#&.!"a ;a,! !! a" &#"!"%a,a" #&a"%a,' Ia ;:%a &#&.)#a" 4#!.a! a"  4)#!)"a ##)a"% &#"(a4a! #&a;:a" a" 4aa &aa a"% a&a &#<:;:a"  4#:a"% 4)#!)"a ! &aa aa4a"' Ba%! ##)a"% 4##;a !&.:a" #;a a&a,a !4#:a" .a%! ,:%aa" a"% !a:a"' P)! A &:"%!" .#4#"a4a,  .#!a: a"a aa" &#"a4a, !&.:a" a"% #.! #!a"a .#!a: .##;a ! ,#&4a,

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a!"' K#(#a4a" ,#a 4)! A aa& #&a!a" ,#a !4#a:! ,aaa )%a"!a! a!" &#"a<aa" ;a<a,a" #4aa 4)! A !aa& a!a, &##a'

 Profile B

Ba%! 4)!# B #(#a4a" .#!a: !aa& I*T a&a,a !4#:a" !aa& a!a,' aa:.a%a!&a"a4:" .#!a: a"a &#&4:"a! 4#"%aa&a" #;a #a&a 6 .:a"' K#:a"%a" !"! &#"%a!.a,a" 4)!# B !a"%%a4 4##;a a"% ,!a .##&a!a"  .#aaa" ,#&4) #;a a"% a&a, !"%a,' M#a:! ).,##,'()&'& 4##;a a"% .# 4)!# B #&#&a"%"a 4##;a 4#"%a&.!a" #:a C second intake or kiv employee+ a" 4#:a"% :",: .##;a ! )%a"!a! .#a a&a,a ,!4! #a"a #.a"aa" )%a"!a! :a a"% !"%!" &#"%:4a 4##;a &##,aa" ,aa4 #&a!a" a" 4#"%aa&a" #.a%a! #:a,: a,) a"% :,a&a'

Ga,#<)) a" F#! C199+ #,a S()a!) L)(# a" )")" C2003+ &#"#!"!!a" 4#"%a&.!a" a" 4#&!!a" 4##;a #.a%a! 4)# &#"%:&4: a" &#"!a! &a:&a, &#"%#"a! ##)a"% !"!=!: #.#:& 4)# 4#"a<aa"  4##;aa" !a:a"' S#!a"a ##.:a )%a"!a! &#!a, 4##;a #.a%a! :a"%  .##&a&4:a" &aa :aa .a%! 4##;a ,##.:, :" ,: &#"a4a, ,#&4a, a" ;:%a

!&.:a" #.! a! )%a"!a! ,##.:,'

S#a!" a!4aa !,: 4)!# B &#&4:"a! &aaa :",: &#"#:a!a" !! !aa&  4##!,aa" #;a a"% &#&:"%!"a" .#!a: .#aa !.a<a ,#a"a"' M#"::, P!) C2006+ ,# a"% ;:%a &#:4aa" ,!"a .aa !"!=!: ,#aa4 aa& #!,a'

“Stress at work is an increasingly common feature of modern life” - C*))4# #, a' 1998+'

M#"::, S## C1976+ 4:a ,#a"a" #;a .)# !,a!a" #.a%a! ,!"a .aa a"% ,!a 4#!! 4aa ,:.: .aa"' Ia !a"%%a4 #.a%a! a,) aa&a" a,a: #a! #4aa a4a-a4a a"% !,a #a a,a: ,!a a"%%a4 #.a%a! a"(a&a" a&a .#"a a,a: aaa" C*a  a,)" 1991+' S#.a!"a R)..!" C2001+ &#"#!"!!a"

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,#a"a" #.a%a! :a,: #aaa" a"% !"a&! ! &a"a !"!=!: .#aa4a" #"%a"  4#:a"% #a"%a" a,a: 4#&!",aa" a"% .#a!,a" #"%a" a4a a"% !a !"%!"a" a"

! &a"a a! !!a, #.a%a! #aaa" a"% ,!a &#"#",: a" &#";a! 4#"#.a. a,a #:a,: !,:a!'

 Profile C

* aaa 4#"(a! #;a a"% &:a .#4#)"a!,! &#"a! &#&4:"a! #&a"%a, #;a .##aaa" a" .#4#"%aa&a" :",: &#a:a" ,:%a-,:%a .!aa aa& )%a"!a!' aa: .a%a!&a"a4:" &aaa .#!a: !aa #a4 .#4!"a a! a,: )%a"!a! # )%a"!a! a"% a!" a"% .#,:;:a" :",: &#"a4a,a" 4#"%aa&a" a" &#:aa" 4#"%#,a:a"'

P)!# * aaa 4##;a a"% ,!a &#"a4a, #4:aa" #;a ! )%a"!a!-)%a"!a! #.#:& !"!' M#"::, H#z.#% C1959+ #4:aa" #;a #!"%a! !#"aa4a,! #.a%a! #.a. :,a&a &#"%a4a 4##;a .##",! .##;a a! a,: a!a, # a!a, a"% a!"' :,#: !#a H#z.#% &#&.)#a" &a":!a &#&:aa" #4#:a" &##a &#a:! 4##;aa" a" ;:%a &#&.a",: a!a, &#"(a4a! &a,a&a, &##a'

 In 200! t"e Conference Board #$S% researc" group reported t"at && percent of   people surveyed were un"appy at work' ("at)s t"e "ig"est dissatisfaction rate since

t"e organi*ation started surveying in +,-! according to a .anuary -! 200! article in /("e eek)'”

S#a!" a!4aa !,: * &#aaa" #;a a"% !a:a" ,!a .##:a!a" #"%a" #&a!a" a" #aaa" a"% .#!a: &!!!' *)",)"a .#!a: !,a<aa" ;a<a,a" #.a%a! 4#&.a",: aa:",a", #a"%a" .!a"% 4#&.#a;aa" a" #&a!a" .#!a: !aa )4#a! a" a&!"' I"! aa" &#"!&.:a" )"! aa&a" !&a"a * ,!a  a4a, &#&4a,!a" #%aa a"% !4#a;a! #"%a" #(aa &#"#::' @%a"!a! a:a 4#a a" &#"##a!a" 4#&aaaa" 4##;a &#&a"a"%a" 4##;a a"%  .##&a"%a, !aa& 4##;aa" a&a,a :a :",: !a4a,!'

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).0 CADANGAN BAGI MENYELESAIKAN MASALA.

P##;a a,a: :&.# &a":!a &#:4aa" a#, ,#4#",!"% aa& #.:a )%a"!a!' @# a"% #&!!a" :&.# &a":!a 4#: !;a%a a" !::a" :4aa &##a &#&.#! :&.a"%a" a"% a&a, .##a" #4aa 4):,!=!,! )%a"!a!' M#"::, H!"!( C1976+ a",aa a"%a a"% .)# !a&.! !aa #"%a" &#&.#! 4#a,!a" ,#4#!"(! ! 4#!"%a, 4#"%a&.!a" a" 4#&!!a" 4##;a' Ba%! Ha(&a"  @a& C1976+ Aa%  B!# C1978+ 4:a 4#"#!aa" a,!a" a" &##a.#",:  #;a &#:4a" 4#"%::a" a"% .##a"' aa:.a%a!&a"a4:" 4)# 4#&!!a" a" 4#"%a&.!a" 4##;a ,!a &#";a&!" #4#":"a :",: &#"a4a, (a)" 4##;a a"% .#"a-.#"a aa a" #:a! CI=a"(#=!( 1995+'

M#a:! .:: SBFS1103 CT!"!"% S! a" P).#& S)=!"%+ ,#a4a, %a!  4a":a" :",: &#&.a",: &#"%a"a!! &#"#",:a" a" &#"##a!a" &aaa' Ia  ;:%a .)# !!a, #.a%a! a,: !,aa" 4#"##a!a" &aaa C#4#, !:,a!

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*.0 PERLAKSANAAN BAGI PENYELESAIAN MASALA.

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F##!( H#z.#% C1959+ &#&4##"aa" 2 a,) 4#a"%a"% !aa& 4##;aa" a"% ;:%a !#"a! #.a%a! &),!=a! aa&a" a,a: a":"%a" 4##;aa" a" a,)  #!a,a" a"% !#"a! ;:%a #.a%a! &),!=a! :aa" a,a: )",# 4##;aa"'

 Profile A

Ba%! 4#"##a!a" :",: 4)!# A )%a"!a! ,#a &#&!! :",: &#"%#aa"  .#!a: a" &#"a!a" 4a"%a, .#!a: #.a%a! #"!) #"%a" %a;! a"% #.!' S#a!"

a!4aa !,: .#!a: ;:%a aa" &#"%a!! ::-:: 4#"%::a" :",:  &#"a&.aa" 4#"%#,a:a" .#!a: #a"a .#!a: ;:%a .#,a"%%:"%;a<a. :",:  &#";a! &#",) #4aa 4##;a .a:' @%a"!a! ;:%a aa" &#"%a<a!  4##&.a"%a" .#!a: #"%a" &#";aa"a" KPI Ckey performance indicator + #,!a4

#"a& C6+ .:a"'

 Profile B

U",: 4)!# B )%a"!a! ,#a &#&:,:a" :",: &#&.#! #)"%%aa" aa& <a,: .##;a .#!a:' @%a"!a! ;:%a ,#a &#"#,a4a" 4)#: )4#a! ,a"a CS@P+ a" &#&.#! )",a #;a #a&a :a C2+ ,a:" #4aa .#!a: .##,a !&.:a" ,a&.aa"' B#!a: ;:%a a: &#"%a!! :: :",: &#&a",a4 a" &#&4#.a%a! #&a!a" a"% .#!a: aa' P)!# B ;:%a a: &##4a! KPI Ckey  performance indicator + a"% !;aa"a" )%a"!a! #,!a4 #&4a, C+ .:a"'

 Profile C

@%a"!a! ;:%a ,#a &#&:,:a" :",: &#"%a&.! 4)!# * :",: .#a&a-a&a &#"%#&.a"%a" a!a,' S#.a%! 4#"%:: &)a !"a" aa &#!a, .#!a: #.a%a!  4#a4! #4aa 4##;a &a! #!a aa' Ba%! 4)!# * )%a"!a! ,#a &#&:,:a" :",: &#&.#! .)" 4#a;aa" !a!,: :4aa .#!a: &#"#:a" 4#"%a;!a" ! aa&  .!a"% a"% .#a!,a" a" aa& a"% a&a .##;a :",: a!a,' B#!a: ;:%a aa"

,#!a, #"%a" )%a"!a! !&a"a .#!a: !a:a" :",: &#&.#! a,!a" #;a #4aa ,a .a<aa" a" &#&a",a4a" a%! #&a!a" .#!a:' S#4#,! 4)!# A a" B 4)!# * ;:%a ,!a ,##(:a! a!4aa ,#!.a, #"%a" KPI Ckey performance indicator + a"% aa" !;aa"a" #,!a4 #"a& C6+ .:a"'

(15)

+.0 KESIMPULAN

K)&:"!a! &#:4aa" a4# a" ##&#" a"% ,#4#",!"% aa& &#&a,!a" ##.:a )%a"!a! .#:"%! #"%a" .a!' K)&:"!a! a"% .##a" a" &#&4:"a! :.:"%a" a"% a4a, !a",aa 4##;a a" 4#"%::a" a" a!"% &#&4#"%a:! !a",aa a,: a&a a!"' M#"::, Ha():, K!za" a" M#!# C,a:" 1996+ 4#"%:: &#"%a.!a" 95 4#a,: a! &aa .##;a &##a :",:   .#)&:"!a! &a"aaa 4##;a .a<aa" &#"%%:"aa" 60 4#a,: a!4aa &aa  .##;a &##a aa& 4#.a%a! .#",: )&:"!a!' I"! &#":";:a" 4)# )&:"!a! aa& )%a"!a! .)# &#!.a,a" #,!a4 a"%%),a !aa& )%a"!a!' S(!#" 4aa ,a:" 1970 &#"#!"a!a" )%a"!a! #.a%a! ))!"a! a!)"a ,#",a"% a,!=!,! #:&4:a" &a":!a :",: &#"(a4a! &a,a&a, .#a&a #"%a"  4#&.aa%!a" #;a a" ,a"%%:"%;a<a. &#a:! !a! )&:"!a! &#!.a,a"  4#"a&4a!a" &a:&a, a,a: &##; !a",aa 4##;a #"%a" 4##;a :&4:a"

#"%a" :&4:a" a,a: )%a"!a! #"%a" )%a"!a!'

“ 3ot"ing is more difficult! and t"erefore more precious! t"an to e ale to decide” - Na4)#)"'

S#.a%a! #)a"% 4#"%:: &)a !"a" aaa a&a, 4#",!"% .a%! aa :",:  &#&.:a, #4:,:a" .a%! &#&!! 4##;a #a"a &##a aaa :&.# 4):,!=!,!  .#,#:a" a"% &a&4: &#&.a%:" a" &#"!"%a,a" 4#,a! )%a"!a!' S#!a"a  4!!a" a"% !4!! &#"%aa&! #!a4a" 4#"%:: ;:%a .#,a"%%:"%;a<a. :",: 

&#&.#,:a" #aaa" a" .:a" #aa a"a &#"aaa" 4##;a a"% ,!a  &#"#4a,! 4!a<a!a" #;a' S#)a"% 4#"%:: a"% .a! ;:%a a:a &#&a,!a"  4##;a-4##;a a!"% .a",:-&#&.a",: a" .:a" a"a .##;a :",: &#"a4a, !&.:a" a"% ,!"%%!' K:a!,! a" :a",!,! #;a a:a #a! .a%! &#&a,!a"  4##;a a" )%a"!a! .#aa aa& !,:a! <!"-<!"' P)%a&-4)%a& a,!a" ;:%a  .#4#a"a" .a%! &#&a,!a" 4##;a a4a, &#"#:a!a" !! &##a #"%a" (aa #;a a" .:aa )%a"!a!' La,!a" ;:%a &#&4#(#4a,a" &##a &#"%#"a4a,!

(16)

##&aa" a" #:4aa" &a!"%-&a!"% #a!%: &#"%:a"%a" ;:a"% a",aa #aaa" #!a aa #"%a" ;a"%aa" #;a #4#,! a"% !,#,a4a" )# )%a"!a!'

(17)

.0 RUUKAN

1-  4aking "uman capital t"e creative core of strategy e5ecution' U"4:.!# a< a,a *)"# U"!=#!, ILR S()) *)"# U"!=#!, ILR S())  16 Ea, 3, S,##, N#< Y) NY 10016-328 N#< Y)' R#,!#=# )& ,,4>//<<<'!'()"#'#:/(/:4)a/H*D<!,#Pa4#'4 

2-  6uman capital management reference materials' C"''+' R#,!#=# )& ,,4>//<<<')4&'%)=/4)!(-a,a-)=#!%,/:&a"-(a4!,a-&a"a%#&#",/###"(#-&a,#!a/

3- Na,!)"a S(!#"(# F):"a,!)" C"''+' 6uman capital strategic plan7 national   science foundation 20 8 209' R#,!#=# )& <#.!,#>

,,4>//<<<'"'%)=/4:./2012/(42012/(42012'4 

- Paa D' C"''+' 3ever underestimate t"e importance of "uman knowledge' R#,!#=# )& ,,4>//<<<'!#a#'"#,/Pa"!/:&a"-(a4!,a-10628

5- MSG' C"''+' H:&a" (a4!,a &a"a%#&#", - &#a"!"% a" !&4),a", ()"(#4,' 4anagement Study :uide R#,!#=# )& ,,4>//<<<'&a"a%#&#",,:%:!#'()&/:&a"-(a4!,a-&a"a%#&#",',&

6-  An Introduction to ;ecision ("eory' &(%a<-!'()&' R#,!#=# )&

,,4>//!%##'&(%a<-!'()&/!,#//##/007301765/66372/L!"01765(20!"a'4 

7- Ja#!# F' R#"a'   S:a" E' R!=# PM* US Na,!)"a L!.a ) M#!(!"#  Na,!)"a I",!,:,# ) H#a, C"''+' Current t"eories of risk and rational decision making CPM*2352159+' R#,!#=# )& <#.!,#> ,,4>//<<<'"(.!'"&'"!'%)=/4&(/a,!(#/PM*2352159/

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