ABSTRACT
Rumah Sakit Umum Daerah (RSUD) Salatiga realized the importance of service quality Information Technology (IT), they implement the application system Sistem Informasi Manajemen Rumah Sakit (SIMRS) that is the job result from SIMRS of RSUD Salatiga to increase the effectivity and efficiency of their perfomance and then to increase the quality and comfort in the service that gave for the patients. The divison of SIMRS are not only make the application system of SIMRS that used by RSUD Salatiga, but they are also serving in all forms of IT services in RSUD. To ensure the quality of IT services has been created with good, then the required mechanisms of IT services ITIL V3 as the achievement framework. This research use qualitative research method, beca use the data collected by interview and observation. The results showed the quality of IT services is not maximized because of the lack of Human Resources (HR), so management of SIMRS is not maximal.
