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Paillart 2000 Results Briefing

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(1)

Building The Best

Bank In Asia

Philippe Paillart

(2)

Achievements in 2000

 Good progress in regional integration

 Significant improvement in building

operating platform

 Record number new product

introductions

(3)

Recognition in 2000

 Highest credit rating among banks in Asia

 Best Bank, Best Debt Bank, Best Equity Bank

in Singapore

 Lead leagues tables in Singapore $ Debt

Issuance

 Top ten in Forex, Derivatives trading in Asia

 Best Internet Banking In Asia

(4)

Beyond 2000:

Implementing The Vision

 World-class regional bank in Asia, and

The Best Bank in Asia

 Delivering a Great Customer Experience  Attracting - and keeping - customers

 Building a growth company, not just a

(5)

Best Bank In Asia

 Dominant base in Singapore

 Focused on key growth markets in Asia  Our Goal: Be one of top three banks in

(6)

We Are Ready When

The Time Comes…

 We have built a team of top talent  We have the energy

(7)

 Driving organic growth  Tactical acqusitions

 Strategic moves

 We are building a franchise

(8)

A True Asian Platform

 Building out systems and processes in

Singapore, Hong Kong & Thailand

 Regional integration efforts taking hold  Continuing to build a sales and service

(9)

Building The Best Bank

In Asia Means

Providing A Great

Customer Experience

 It will differentiate us

 It is what customers are demanding

 And what no other bank in the region is

providing

(10)

The Great

Customer Experience

Innovation

Access

Affinity

Knowledge

(11)

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