Analisis Kepuasan Pasien Terhadap Pelayanan Departemen Ortodonti Fakultas Kedokteran Gigi Universitas Sumatera Utara Dengan Menggunakan Regresi Logistik

(1)

LAMPIRAN 1

Tabel 1 Hasil Tabulasi Kuisioner Variabel Bukti Fisik (X1

No.

Responden

)

Butir Soal/Item

Skore

Total

1

2

3

4

5

6

1 3 3 4 4 4 4 18

2 4 4 4 4 4 4 20

3 3 3 3 4 3 5 16

4 4 5 4 5 4 4 22

5 4 4 4 4 4 4 20

6 3 4 3 4 3 4 17

7 3 4 5 4 5 5 21

8 5 5 5 5 3 4 23

9 4 4 4 4 4 5 20

10 3 4 4 4 4 4 19

11 3 2 3 3 3 4 14

12 4 4 5 4 5 5 22

13 4 5 5 4 4 4 22

14 4 3 3 3 3 4 16

15 3 3 3 3 3 5 15

16 3 3 4 4 3 2 17

17 4 5 5 5 3 2 22

18 4 5 5 5 5 4 24

19 4 4 4 4 4 3 20

20 4 4 4 4 4 3 20

21 3 3 3 3 3 3 15

22 4 4 4 4 4 4 20

23 3 3 3 3 3 3 15

24 4 4 3 4 3 4 18

(2)

26 4 3 3 4 3 5 17

27 2 3 3 3 3 5 14

28 3 3 3 3 3 4 15

29 3 2 3 2 2 3 12

30 4 3 4 4 3 4 18

31 3 3 3 4 4 4 17

32 4 3 4 4 4 4 19

33 4 4 4 5 4 4 21

34 3 4 4 3 3 2 17

35 4 4 5 5 4 3 22

36 2 3 3 3 3 4 14

37 3 4 3 3 5 4 18

38 4 4 4 3 3 4 18

39 4 4 4 3 3 3 18

40 5 4 5 5 5 3 24

41 5 4 5 5 5 4 24

42 5 4 4 4 5 3 22

43 3 3 4 3 4 4 17

44 4 5 5 5 5 3 24

45 2 3 3 4 2 3 14

46 3 2 3 3 3 3 14

47 4 4 5 5 4 4 22

48 3 3 2 2 3 4 13

49 4 4 3 4 5 5 20

(3)

Tabel 2 Hasil Tabulasi Kuisioner Variabel Kehandalan (X2

No.

Responden

)

Butir Soal/Item

Skore

Total

1

2

3

4

5

6

1 4 3 3 4 4 3 21

2 2 2 3 2 2 3 14

3 2 2 2 3 3 3 15

4 2 2 2 2 2 2 12

5 2 3 2 3 3 3 16

6 2 2 2 2 2 3 13

7 4 3 3 2 2 2 16

8 3 3 3 4 3 3 19

9 2 2 3 2 3 3 15

10 3 3 3 2 2 2 15

11 4 5 5 4 4 5 27

12 3 3 2 2 2 3 15

13 4 4 4 4 4 4 24

14 3 3 3 4 3 3 19

15 5 3 3 4 4 3 22

16 5 3 4 4 3 3 22

17 2 2 3 3 3 2 15

18 4 3 3 3 4 3 20

19 5 4 4 5 4 4 26

20 3 3 3 5 3 3 20

21 3 4 4 4 3 4 22

22 4 4 3 4 4 4 23

23 4 4 5 5 3 4 25

24 3 3 3 3 4 3 19

25 3 4 4 5 4 4 24

26 5 5 5 5 5 5 30

(4)

28 5 5 5 5 5 5 30

29 4 4 3 3 3 4 21

30 5 5 5 5 4 5 29

31 4 3 3 4 3 3 20

32 3 4 3 4 4 4 22

33 3 5 5 5 4 5 27

34 5 5 5 5 2 5 27

35 3 2 3 3 4 2 17

36 3 4 4 3 3 4 21

37 4 3 5 5 5 3 25

38 5 5 5 5 5 5 30

39 5 4 5 5 3 4 26

40 5 5 5 4 3 5 27

41 3 5 5 4 5 5 27

42 2 4 4 4 3 4 21

43 4 2 3 3 4 2 18

44 4 4 4 5 4 4 25

45 3 5 5 4 4 5 26

46 2 3 3 3 3 3 17

47 5 4 4 3 5 4 25

48 4 3 3 3 4 3 20

49 5 5 5 3 5 5 28

(5)

Tabel 3 Hasil Tabulasi Kuisioner Variabel Daya Tanggap (X3

No. Responden

)

Butir Soal/Item

1

2

3

4

5 Skore

Total

1 3 2 2 3 3 13

2 5 5 5 4 3 22

3 5 4 4 4 4 21

4 4 2 2 2 3 13

5 4 3 4 3 3 17

6 4 4 4 4 3 19

7 5 5 5 5 5 25

8 5 5 5 5 5 25

9 5 5 5 5 3 23

10 4 3 3 3 3 16

11 3 3 3 3 4 16

12 3 3 4 4 3 17

13 3 4 3 3 4 17

14 3 3 3 4 3 16

15 5 4 4 4 4 21

16 5 4 4 4 4 21

17 5 4 3 3 3 18

18 4 3 3 4 3 17

19 5 5 5 5 4 24

20 5 4 5 4 4 22

21 5 5 5 4 4 23

22 4 4 5 4 3 20

23 4 3 4 4 3 18

24 5 5 5 5 4 24

25 5 5 5 5 4 24

(6)

27 5 5 5 5 3 23

28 4 5 5 5 5 24

29 3 4 4 3 3 17

30 4 5 5 5 4 23

31 3 5 5 4 3 20

32 3 4 4 4 4 19

33 5 4 4 4 3 20

34 5 5 5 5 4 24

35 4 4 4 5 3 20

36 4 4 3 4 4 19

37 5 4 5 5 5 24

38 5 5 5 5 5 25

39 5 5 5 5 4 24

40 4 3 3 3 5 18

41 3 4 4 4 3 18

42 5 5 5 5 4 24

43 3 3 3 3 3 15

44 5 4 4 4 4 21

45 5 5 5 5 2 22

46 5 5 5 5 3 23

47 5 5 5 5 5 25

48 5 5 5 4 4 23

49 4 5 5 5 5 24

(7)

Tabel 4 Hasil Tabulasi Kuisioner Variabel Empati (X4

No.

Responden

)

Butir Soal/Item

Skore

Total

1

2

3

4

5

6

1 2 2 2 2 2 4 14

2 4 3 4 4 4 4 23

3 4 3 3 3 4 4 21

4 2 2 2 2 3 3 14

5 2 3 3 3 3 3 17

6 2 3 3 4 4 3 19

7 4 4 3 4 4 4 23

8 4 4 4 5 4 4 25

9 4 3 3 4 4 4 22

10 4 2 3 2 2 2 15

11 2 2 3 3 3 3 16

12 3 3 3 3 3 2 17

13 2 3 3 3 3 3 17

14 2 3 3 3 2 3 16

15 3 4 3 4 3 4 21

16 4 3 3 3 3 3 19

17 3 3 3 4 3 2 18

18 3 3 3 4 3 3 19

19 5 4 2 3 3 4 21

20 5 5 4 5 5 5 29

21 3 4 4 3 4 4 22

22 2 3 3 4 4 4 20

23 3 3 3 3 3 3 18

24 5 4 5 4 5 4 27

25 4 4 4 4 4 4 24

26 5 5 5 4 3 4 26

(8)

28 3 4 5 5 4 4 25

29 3 2 2 2 3 4 16

30 4 3 4 4 4 3 22

31 3 4 4 4 3 3 21

32 3 3 3 3 3 4 19

33 4 3 5 4 5 3 24

34 4 4 4 4 5 5 26

35 3 3 3 3 3 3 18

36 3 4 4 3 5 5 24

37 3 3 3 4 4 5 22

38 5 5 4 4 4 5 27

39 2 4 3 4 4 4 21

40 4 4 3 3 3 4 21

41 3 3 3 3 3 3 18

42 4 4 5 4 5 3 25

43 3 2 2 2 2 2 13

44 3 4 4 4 3 3 21

45 3 4 4 4 4 4 23

46 4 4 3 4 3 4 22

47 5 5 5 5 4 4 28

48 3 4 3 5 3 4 22

49 4 4 4 4 5 5 26

(9)

Tabel 5 Hasil Tabulasi Kuisioner Variabel Jaminan (X5

No.

Responden

)

Butir Soal/Item

Skore

Total

1

2

3

4

5

6

1 3 2 2 2 3 3 15

2 3 4 4 3 3 4 21

3 2 5 5 5 3 5 25

4 3 5 3 5 4 3 23

5 4 5 4 5 5 5 28

6 4 4 4 4 4 4 24

7 4 4 5 4 3 5 25

8 5 4 4 4 3 4 24

9 3 3 3 2 2 3 16

10 3 5 3 3 3 3 20

11 4 4 4 4 3 3 22

12 4 3 3 3 3 4 20

13 5 5 3 3 3 3 22

14 5 5 4 4 4 4 26

15 3 4 3 3 3 3 19

16 3 4 3 3 4 3 20

17 4 4 5 3 4 4 24

18 5 5 4 4 4 4 26

19 5 3 3 3 3 3 20

20 2 3 3 3 3 3 17

21 3 3 3 3 3 3 18

22 5 4 4 4 4 5 26

23 3 2 2 2 2 2 13

24 3 3 4 3 3 5 21

25 2 3 3 3 4 5 20

26 3 2 2 2 2 3 14

(10)

28 3 3 2 3 3 3 17

29 4 5 4 5 3 4 25

30 5 5 5 4 5 5 29

31 3 3 4 4 4 5 23

32 2 2 2 2 3 4 15

33 3 4 3 3 3 3 19

34 3 2 2 2 3 3 15

35 4 3 3 3 3 4 20

36 3 3 3 4 3 3 19

37 4 4 3 4 4 4 23

38 4 4 3 3 3 2 19

39 4 3 4 3 3 3 20

40 2 3 3 5 3 3 19

41 4 4 3 4 3 3 21

42 3 4 4 4 4 4 23

43 3 3 3 3 3 3 18

44 3 3 4 3 3 4 20

45 3 3 3 3 3 5 20

46 5 5 5 5 3 5 28

47 3 4 5 5 3 5 25

48 5 4 4 5 3 4 25

49 5 4 4 5 4 4 26

(11)

LAMPIRAN 2

Nilai Total Skor Variabel

NO

RESPONDEN

X1

BUKTI

FISIK

X2

KEHANDALAN

X3 DAYA

TANGGAP

X4

EMPATI

X5

JAMINAN

KEPUASAN

PASIEN

1 18 21 13 21 15 1

2 20 14 22 14 24 1

3 16 15 21 15 19 1

4 22 10 13 12 20 0

5 20 15 17 16 26 1

6 17 13 19 13 20 1

7 21 16 25 16 22 1

8 23 19 25 19 23 1

9 20 15 23 15 25 1

10 19 15 16 15 30 1

11 14 14 16 27 30 0

12 22 10 17 15 30 1

13 22 15 17 24 21 1

14 16 14 16 19 29 0

15 15 16 21 22 20 1

16 17 15 21 22 22 0

17 22 10 18 15 27 0

18 24 13 17 20 27 1

19 20 16 24 26 30 1

20 20 13 22 20 26 0

21 15 15 23 22 27 1

22 20 15 20 23 27 1

23 15 16 18 25 21 1

(12)

25 19 16 24 24 25 1

26 17 25 24 30 26 1

27 14 21 23 30 17 1

28 15 23 24 30 17 1

29 12 14 17 21 21 0

30 18 22 23 29 25 1

31 17 14 20 20 25 1

32 19 15 19 22 20 1

33 21 18 20 27 28 1

34 17 21 24 27 20 1

35 22 10 20 17 16 1

36 14 17 19 21 13 1

37 18 19 24 25 16 1

38 18 22 25 30 19 1

39 18 18 24 26 15 1

40 24 19 18 27 15 1

41 24 16 18 27 27 1

42 22 12 24 21 21 1

43 17 13 15 18 14 0

44 24 18 21 25 15 1

45 14 20 22 26 12 1

46 14 10 23 17 22 0

47 22 21 25 25 22 1

48 13 18 23 20 15 1

49 20 21 24 28 19 1

(13)

LAMPIRAN 3

Case Processing Summary

N

%

Cases

Valid

50

100.0 Excluded

a

0 .0

Total

50

100.0 a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's

Alpha

N of

Items

.794

6 Item Statistics

Mean

Std.

Deviation

N

item1

3.6000

.72843

50 item2

3.6200

.77959

50 item3

3.8000

.80812

50 item4

3.8400

.79179

50 item5

3.6600

.82338

50 item6

3.7800

.78999

50 Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Cronbach's

Alpha if Item

Deleted

item1

18.7000

7.929 .617

.747

item2

18.6800

7.447 .690

.727

item3

18.5000

7.276 .702

.723

item4

18.4600

7.315 .712

.721

item5

18.6400

7.337 .667

.732

(14)

Scale Statistics

Mean

Variance

Std.

Deviation

N of

Items

22.3000

10.990 3.31509

6 X2

Case Processing Summary

N

%

Cases Valid

50

100.0 Excluded

a

0 .0

Total

50

100.0 a. Listwise deletion based on all

variables in the procedure.

Reliability Statistics

Cronbach's

Alpha

N of

Items

.905

6 Item Statistics

Mean

Std.

Deviation

N

item7

3.6000

1.06904

50 item8

3.5800

1.03194

50 item9

3.7000

1.01519

50 item10

3.7600

1.04119

50 item11

3.5000

.95298

50 item12

3.6200

.98747

50 Item-Total Statistics

(15)

item9

18.0600

17.037 .852

.870

item10

18.0000

18.000 .693

.894

item11

18.2600

19.421 . .581

.909

item12

18.1400

17.470 .819

.876

Scale Statistics

Mean

Variance

Std.

Deviation

N of

Items

21.7600

25.207 5.02061

6 X3

Case Processing Summary

N

%

Cases Valid

50

100.0 Excluded

a

0 .0

Total

50

100.0 a. Listwise deletion based on all

variables in the procedure.

Reliability Statistics

Cronbach's

Alpha

N of

Items

.864

5 Item Statistics

Mean

Std.

Deviation

N

item13

4.3200

.79385

50 item14

4.2000

.88063

50 item15

4.2600

.89921

50 item16

4.1800

.80026

50

(16)

Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Cronbach's

Alpha if Item

Deleted

item13

16.3600

7.990 .584

.860

item14

16.4800

6.622 .848

.791

item15

16.4200

6.575 .837

.794

item16

16.5000

7.194 .794

.809

item17

16.9600

8.815 .390

.902

Scale Statistics

Mean

Variance

Std.

Deviation

N of

Items

20.6800

11.242 3.35298

5 X4

Case Processing Summary

N

%

Cases Valid

50

100.0 Excluded

a

0 .0

Total

50

100.0 a. Listwise deletion based on all

variables in the procedure.

Reliability Statistics

Cronbach's

Alpha

N of

Items

(17)

Item Statistics

Mean

Std.

Deviation

N

item18

3.4200

.94954

50 item19

3.4400

.81215

50 item20

3.4000

.83299

50 item21

3.6200

.83029

50 item23

3.6600

.82338

50 item22

3.5600

.86094

50 Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Cronbach's

Alpha if Item

Deleted

item18

17.6800

10.916 .564

.854

item19

17.6600

10.719 .748

.818

item20

17.7000

11.031 .657

.834

item21

17.4800

10.826 .703

.826

item23

17.4400

11.598 .549

.853

item22

17.5400

10.702 .695

.827

Scale Statistics

Mean

Variance

Std.

Deviation

N of

Items

21.1000

15.357 3.91882

6 X5

Case Processing Summary

N

%

Cases Valid

50

100.0 Excluded

a

0 .0

(18)

Case Processing Summary

N

%

Cases Valid

50

100.0 Excluded

a

0 .0

Total

50

100.0 a. Listwise deletion based on all

variables in the procedure.

Reliability Statistics

Cronbach's

Alpha

N of

Items

.828

6 Item Statistics

Mean

Std.

Deviation

N

item24

3.5800

.94954

50 item25

3.6800

.91339

50 item26

3.4400

.86094

50 item27

3.5200

.93110

50 item28

3.2800

.64015

50 item29

3.7000

.86307

50 Item-Total Statistics

Scale Mean

if Item

Deleted

Scale

Variance if

Item Deleted

Corrected

Item-Total

Correlation

Cronbach's

Alpha if Item

Deleted

item24

17.6200

11.016 .415

.842

item25

17.5200

9.683 .706

.777

(19)

Scale Statistics

Mean

Variance

Std.

Deviation

N of

Items

21.2000

14.531 3.81190

6 Logistik

Case Processing Summary

Unweighted Cases

a

N

Percent

Selected Cases Included in

Analysis

50

100.0 Missing Cases

0 .0

Total

50

100.0 Unselected Cases

0 .0

Total

50

100.0 a. If weight is in effect, see classification table for the

total number of cases.

Dependent Variable

Encoding

Original

Value

Internal

Value

dime

nsion

0 .00

0

1.00

1 Variables in the Equation

B

S.E.

Wald

df

Sig.

Exp(B)

(20)

Block 1: Method = Enter

Omnibus Tests of Model Coefficients

Chi-square

df

Sig.

Step 1 Step

34.002

5 .000

Block

34.002

5 .000

Model

34.002

5 .000

Model Summary

Step

-2 Log

likelihood

Cox & Snell

R Square

Nagelkerke

R Square

1

21.106

a

.493

.739

a. Estimation terminated at iteration number 8

because parameter estimates changed by less than

.001.

Hosmer and Lemeshow Test

Step

Chi-square

df

Sig.

1

5.579

8 .694

Variables in the Equation

B

S.E.

Wald

df

Sig.

Exp(B)

Step 1

a