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ABSTRACT
Luthfina Fatin, NPM 210103120125. Business Communications Specialisation Diploma Program Faculty of Communication, University of Padjadjaran. with the title "Review The Activities Of The System Of Communication For Its
Customer Service To Customers In The Bank BJB Of Banten In Cilegon", under the guidance of Dr. Dadang Sugiana., M.Si. With that background in a particular part of the banking enterprise customer service very big influence on service, customer service was the one who handles communications services widely in a bank.
The purpose of writing this final report is to determine the existing service standards for customer service provided to customers, in the Regional Development Bank of West Java and Banten. Surely how communication services are carried out during the service, how to serve customers retire, how services to customers over the phone, how to communicate in case of handling customer complaints, and also in terms of look and facilities that exist in the work area of customer service that is supporting infrastructure for serve customers.
The method used in this report is descriptive because it only depicts the general object of observation. Data collection techniques used were observation, interview and literature study.
Results know the service standards that exist in the company, and knowing in general, especially communication services occur.
