THE BEST
THE BEST CONTACT CENTER INDONESIA 2017
INSTRUCTION
● This template should be used Only for The Best People Development category.
● Template can be modified, subject to your company template or regulation.
● Please do not change the sequence of content to avoid misunderstanding of evaluators.
● All information and data that presented have to be in period of Jan to Dec 2016 or Jul 2016 to Jun 2017.
COMPANY NAME
Training and People Development,
Certification, Carreer Path
THE BEST CONTACT CENTER INDONESIA 2017
1. BACKGROUND
• Please explain the background and analysis of the program, including the opportunities,
THE BEST CONTACT CENTER INDONESIA 2017
2. OBJECTIVE
• Please describe the objectives, targets and indicators to be achieved for the
THE BEST CONTACT CENTER INDONESIA 2017
3. CREATIVITIES
THE BEST CONTACT CENTER INDONESIA 2017
4. KEY ACTIVITIES
THE BEST CONTACT CENTER INDONESIA 2017
5. KEY RESPONSIBILITIES
• Please describe the role and responsibilites of the contact center and partners in the
THE BEST CONTACT CENTER INDONESIA 2017
6. KEY RESOURCES
• Please describe the requirements of this
THE BEST CONTACT CENTER INDONESIA 2017
7. RESULT / ACHIEVEMENTS
• Please describe the achievement of this program, either impact on revenue
THE BEST CONTACT CENTER INDONESIA 2017
8. KEY PERFORMANCE INDICATORS
• Please explain performance achievement,
THE BEST CONTACT CENTER INDONESIA 2017