Domestic & Cross Border Flows (non Financing)
Domestic & Cross Border Flows (Financing)
Cash
Management Remittance
• Payment
• Collection
• Liquidity
• Electronic Banking
• Card solution
• Host-to-host solution
• Global Funds Transfer
• Global Retail Payment
• Partnership with remittance provider worldwide
Value Chain Trade Finance
• Distributor Finance
• Supplier Finance
• Cashless solution
• L/C
• SKBDN
• Bank Guarantee
• Trust Receipt
• UPAS
• Bills Discounting
• A/R Purchase
• Commodity Finance
• Credit Export
Anie S. Handayani
General Manager Corporate Finance, Krakatau Steel
I have been very pleased with the support from CIMB Niaga’s Trade Finance products and services for over 11 years.
CIMB Niaga’s Trade Finance products and services are very innovative with very competitive charges.
This shows that CIMB Niaga truly understands the needs of its customers.
We really feel that sense of comprehensiveness and we hope our relationship will remain mutually beneficial into the future.
New products continued to be developed for trade finance services to give more benefits to customers including product development without recourse Factoring as a financing facility to suppliers to follow up product Factoring with recourse launched in the previous year. Other products that have been developed is the Bank Payment Obligation (BPO) to answer the need for a new payment method in export and import transactions.
For service in the value chain, the Company has offered financing solutions through the Account Receivables Financing scheme and the Distributor Financing scheme especially designed for key players in the consumer goods, food and beverage, computer, electronics, and telecommunications industries as well as support services in construction projects. To support its cashless solution program, the Company has developed products called BizCard private label cards for value chain transactions made between a seller and a buyer. These products allow us to get mandates from customers engaged in the retail industry and from major distributors in Indonesia.
In addition to product development, Transaction Banking has initiated a strategic cooperation with large Indonesian companies as in the one established with one of Indonesia’s large seaports in Indonesia for which the Company provides electronic payment solutions at the port and the agreement the Company has entered into with PT POS Indonesia to improve its remittance services especially to cover areas our branches currently cannot reach.
The Company sees service levels to customers as a very important factor for its Transaction Banking business to give them better services, and hence services are periodically reviewed to know how customers feel about our services.
Another facility to improve after-sales service in Transaction Banking is the Call Center hotline 14042, which is dedicated to customers who wish to get quick and comprehensive information related to our cash management products and services and the Trading Desk designed for customers who wish to get whatever information they may need related to Trade Finance products.
As a testament to its world-class achievement, Transaction Banking in 2013 earned awards from eminent media in the Asia Pacific region including “The Asset Triple A Awards 2013“ for the category of Best Service Provider - Cash Management, “Asian Banking & Finance Awards 2013” for the category of Indonesian Domestic Cash Management Bank of the Year and Indonesian Domestic Trade Finance Bank of the Year. In addition, CIMB Niaga’s Transaction Banking was voted by medium size corporate customers as the Best Foreign Cash Management Bank in Indonesia for Domestic Cash Management Services.
For Cross Border Remittance products, the Company earned “The Straight Through Processing STP Excellent Award” for USD and EUR from Deutsche Bank, “STP Award Outstanding Payment Formatting and Straight-Through Rate” from Bank of New York and “STP Award 2013” from Citibank.
Performance in 2013
Thanks to these efforts Transaction Banking posted an increase of 36% in revenue. The increase was generated by all Transaction Banking products, which are Cash Management that grew 35% and Trade Finance that grew 44% from the previous year.
Penetration in internet banking for corporate customers, BizChannel@CIMB continued to increase in line with an increase of 25% in the number of users and an increase of 37% in the number of transactions over the previous year.
The increase in the number of transactions was dominant in the online tax payment service, e-Tax Payment, which increased 112%.
The number of transactions in retail remittance increased 36% from the previous year in line with a larger number
of customers and was the result of strategic partnership development to expand the remittance network. Meanwhile, Fees derived from Trade Finance increased 36% from the previous year supported by trade finance facilities that increased 36%.
Prospects in 2014
In 2014, Transaction Banking focused on increasing CASA funds to generate low cost funds, Trade Finance Loans, Fee Income and FX income by encouraging customers to make more transactions through the Company. Important initiatives planned for 2014 include:
1. Utilizing the Company’s extensive network (nearly 1,000 branches throughout Indonesia) and CIMB Group’s network in 12 Asia Pacific countries to improve Transaction Banking products penetration in both domestic and global markets, especially in Asia.
2. Continuing to innovate and improve product competitiveness where Cash Management will be focused more on mobile and cashless solutions and through the addition of new features in internet banking for corporate customers the BizChannel@CIMB such as online foreign exchange trading with a competitive rate. For Trade Finance, the implementation of BPO product as a new payment method in export and import transactions will be one of the key focuses.
3. Continuing to improve services to customers by strengthening infrastructure and Human Resources aspects.
4. Strong risk management to protect customers and corporations from business risks through enhanced risk awareness, stronger infrastructure and the implementation of anti fraud management to mitigate risks.
5. Continuing to improve collaboration and coordination with relevant business units to acquire new customers and encouraging cross-sell among existing customers.
Toto Heli Yanto
General Manager of PT Pelindo III Banjarmasin Branch
We would like to express gratitude to PT Bank CIMB Niaga Tbk for the great help that has enabled us to meet our operational needs such as Cash Management System, Tax Payment, and BizCard.
With regard to the above, we are also grateful for the dedication of CIMB Niaga Cash Management to serve us with excellent services. CIMB Niaga Cash Management team has shown the best service and support to its customers, and therefore we are confident that our agreement will enable us to improve our services and operational efficiency and accelerate our business growth.
All of the initiatives are intended to help us reach business targets and grow faster than the industry while gaining more market share and strengthening the role of Transaction Banking as one of the Company’s flagship products.
For more info:
^^^JPTIUPHNHJVTc7OVUL)HURPUN CIMB Indonesia
CIMBIndonesia c