6. INFORMATION TECHNOLOGY STEERING
Duties and Responsibilities of ITSC The ITSC has the following responsibilities:
• Review the IT strategic plans to match with the strategic BCA’s business activities plans.
• Review the effectiveness of strategic measures to minimize the risk of BCA investment in the IT sector.
• Review the investment feasibility in the IT sector that can contribute to the achievement of the BCA’s business objective
• Review the formulation of the key of the IT policies, standards, and procedures.
• Monitor and ensure the conformity of approved IT projects with the IT strategic plans.
• Monitor and ensure the suitability of IT projects implementation with the agreed project plans (project charter).
• Review and ensure the alignment of IT and management information system requirement and the needs of the BCA’s business activities.
• Oversee the IT performance and the any effort to improve it
• Supervise the attempts to solve the variety of issues related to the IT, which cannot be resolved by the user work unit and IT work unit effectively, efficiently and in timely manner.
• Ensure the adequacy and allocation of the resources owned by BCA.
3. Meeting of ITSC
The following are the provisions of the ITSC meetings:
• ITSC held the meeting in accordance to the needs of BCA, at least 4 (four) times in 1 (one) year.
• ITSC meeting can only be held if it is attended by at least 2/3 (two thirds) of the total of invited members and have the voting rights.
4. Decision Making
The following are the provisions of the ITSC related to the decision making in the meeting:
• The decision making in relation to the authority utilization of ITSC can only be exercised through a legitimate ITSC meeting.
• The ITSC meeting decision are valid and binding if agreed by at least ½ (half) of the total members are present and have the voting rights plus 1 (one) vote.
5. Frequency of ITSC Meetings in 2020
As of December 31, 2020, the ITSC held 4 (four) meetings with the following details:
Schedule and Frequency of ITSC Meetings in 2020
Position Number of Meetings Attendance Percentage
IT Director 1) (Armand Hartono)
(Gregory Hendra Lembong2))
4 2
2
100%
Compliance and Risk Management Director 4 4 100%
Regional and Branch Network Director 4 4 100%
Strategic Information Technology Group (GSIT) 3):
- Deputy President Director 2 4 4 100%
- Head of Data Management and IT Management Office
Group 4 4 100%
- Head of IT Architecture and Service Quality Group 4) 3 3 100%
- Head of Application Management Group 4) 3 3 100%
- Head of IT Infrastructure and Operation Group 4 4 100%
- Head of Digital Innovation Solutions Group 4 4 100%
Head of Enterprise Security Work Unit 4 4 100%
Head of Risk Management Work Unit 4 4 100%
Head of Compliance Work Unit 4 4 100%
Position Number of Meetings Attendance Percentage Head of Operations-Services Strategy and Development
Division 4 4 100%
Head of Audit Internal Division 5) 4 4 100%
Notes:
1) Chairman, serves as IT Director
2) Effectively served as the IT Director as of June 2020
3) GSIT has only 1 (one) voting rights, EVP position has been removed in accordance to 067/SK/KOM/2020
4) Application Management Group and IT Architecture and Service Quality Group Officer was effective as of May 2020
5) No voting rights
The following are the ITSC meetings held in 2020 :
No Date Agenda
1. March 30, 2020 • IT Strategic Plan 2020
• Partial Release to Production
• Work From Home Supporting Infrastructure
2. July 17, 2020 • Omni Channel
• IT Service Performance 3. September 23, 2020 • Data Architecture Strategy
• Digital Workspace
4. December 2, 2020 • Service Availability and Always On
• Enterprise Security Updates
• GSIT Performance and Tindak Lanjut Arahan IT Steering Committee
6. Accountability Reporting
Accountability report/realization of ITSC work is submitted through the minutes of meeting of ITSC with the following conditions:
• ITSC members’ presence in the meeting has fulfilled the quorum.
• The ITSC meeting results must be stated in the minutes of meeting and properly documented.
• Minutes of meetings are prepared by the ITSC secretary and signed by the ITSC chairman.
7. Realization of Work Program in 2020
Throughout the year 2020, ITSC has executed work programs, among others:
• Evaluate and oversee implementation of IT strategic projects that are aligned with strategic corporate objective of BCA as well as business direction of BCA.
• Evaluate the implementation process and technology used in IT development’s projects.
• Review and oversee strategic plan to minimize risk of IT investment, lower operating costs, and improve IT service level.
• Monitor IT 2020 budget utilization.
• Review and evaluate the following new strategic IT projects:
a) New Acquisition through Digital by utilizing channel digital BCA to reduce the cost of acquisition customer.
b) Customer Retaining through the development of Super Apps to keep customer satisfaction using BCA digital channel.
c) Efficiency and Automation Process through the utilization of RPA (Robotic Process Automation) to process efficiency and reduce manual processes.
d) Customer Data Integration and Analytics through process data integration, include internal, external, alliance and subsidiary data in order to do deepen analysis by using media storage of Data Warehouse and Big Data.
• Evaluate and supervise implemented initiatives to support the execution of IT strategic projects. These initiatives are:
a) Development of Open Banking which part of a digital ecosystem to support the development of the process of development and delivery of a product that is more agile.
b) Applying partial release of production to support faster product delivery and minimize potential implementation failure.
c) Development of microservices based on architectural technology on common banking transaction features by focusing on development efficiency and delivery changes.
7. PERSONNEL CASE ADVISORY COMMITTEE (PCAC)
PCAC was formed by and reports to the Board of Directors. The PCAC has a mission to provide recommendations to the Board of Directors regarding case resolution that meets the principles of justice and equality through the review of violations and/or crimes committed by employees. The PCAC is determined by BCA based on the Board of Directors Decree No. 181/SK/DIR/2013 dated December 24, 2013 concerning the Personnel Case Advisory Committee Structure.
Guidelines of PCAC
In order to support the implementation of its duties and responsibilities, the PCAC refers to the Board of Directors Decree No. 181/SK/DIR/2013 dated December 24, 2013 concerning the Personnel Case Advisory Committee Structure.
1. Structure, Membership of PCAC, and Voting Rights Status
The structure, membership, and voting rights status of the PCAC are regulated in the Board of Directors Decree No.
181/SK/DIR/2013 dated December 24, 2013 concerning the Personnel Case Advisory Committee Structure, which are as follows:
Position in the Committee Served by Voting Rights Status
Chairman (concurrently as a member)
Head of Human Capital Management Division Reserve voting rights Members • Head of Internal Audit Division
• Head of Legal Group
• Head of Operation-Services Strategy and Development Division
Reserve voting rights
Non-permanent member Head of Network Management and Regional Development
Division Reserve voting rights
Secretary (concurrently as
a member) Head of Audit Sub-Division of Branch Offices and Regional
Offices No voting rights
Independency of PCAC
Each member of the PCAC will declare the independency on the cases discussed in the committee.
d) Development Work From Home (WFH) infrastructure to support government programs in anticipating the spread of COVID-19 without neglecting the support for customers’ transactions.
e) Application of work concept “Work From Anywhere” as a culture in the work process of BCA to be more flexible, while still upholding the principles of security, both in terms of network and data and experience, to be equal with the standard of Work from the Office.
f) Development of data architecture to support customer data integration and analytics initiatives.
• Review and evaluate development of IT HR capabilities and Management Office to be able to adapt through technology changes.
• Review and evaluate IT Risk Management process, IT Governance, and IT Compliance to achieve Good IT Governance.
2. Main Functions, Authorities, and Responsibilities of PCAC
Main Functions of PCAC
PCAC has the following main functions:
• Examine cases of violations and/or crimes committed by employees that require a decision of the Board of Directors to follow up on the resolution.
• Provide considerations to the Board of Directors in determining the follow-up settlements to the cases of violations and/
or crimes, which include the imposition of sanctions, improvement of operational systems and procedures, as well as legal proceedings if necessary.
• Periodically review the settlement of violation and/or crime cases decided by the Head of The Main Branch Office and the Head of Regional Office.
• Provide advice and direction (if needed) to branch and regional offices in handling cases of violations and/or crimes.
Authorities of PCAC
The PCAC has the authority to provide suggestions/
recommendations to the Board of Directors regarding the resolution of violation and/or crime cases committed by employees.
Duties and Responsibilities of PCAC
The main duty of PCAC members who have voting rights is to provide input of information, analysis and consideration at meetings to make PCAC’s proposals/recommendations regarding:
• Imposition of sanctions
• Improvements in operational system and procedures
• Legal proceedings
If there PCAC members are unable to attend the meeting, his presence may be represented by other officials (at the level of Head of Sub-Division or Bureau Chief) appointed by the member concerned.
3. Meeting of PCAC
Provisions regarding the implementation of PCAC meetings are as follows:
• PCAC meetings are held as needed.
• Voting rights are owned by members.
• PCAC meetings are considered valid if attended by at least 2/3 (two thirds) of total members.
4. Decision Making
Provisions related to the decisions of PCAC meetings and decision making by the PCAC are as follows:
• Decision making related to the exercise of the PCAC’s authority shall only be made through legitimate PCAC meeting decisions.
• Decisions made in PCAC meetings can be in the form of:
- One recommendation to the Board of Directors agreed by all members; or - More than one recommendation (if no
mutual agreement is reached).
5. Frequency of PCAC Meetings in 2020
As of December 31, 2020, PCAC held 11 (eleven) meetings with the following dates:
• January 15, 2020
• March 2, 2020
• April 8, 2020
• May 15, 2020
• June 16, 2020
• July 23, 2020
• July 28, 2020
• September 14, 2020
• November 5, 2020
• November 23, 2020
• December 18, 2020
Frequency of PCAC Meetings in 2020:
Position Number of Meetings Attendance Percentage
Head of Human Capital Management Division*) 11 11 100%
Head of Internal Audit Division 1) 11 11 100%
Head of Legal Group 1) 11 10 #) 90.91%
Head of Operation-Services Strategy and Development
Division 1) 11 9 #) 81.82%
Head of Network Management and Regional Development
Division 2) 11 11 100%
Notes:
*) Chairman
1) Permanent member
2) Non-permanent member
#) Unable to attend meetings
6. Accountability Reporting
Accountability report on work realization of the PCAC is reported in:
• Minutes of PCAC regular meetings.
• Minutes of special PCAC meetings held to discuss certain matters.
7. Realization of Work Program in 2020
In performing its duties throughout 2020, the PCAC held 11 (eleven) meetings.
PCAC has realized the work program which includes the input in terms of information, analysis and consideration to provide recommendations to the Board of Directors in response to several cases of violations committed by employees that require decision from the Board of Directors to settle them, such as imposition of sanctions and/or improvement of systems and operational procedures and/or legal case processing.
8. Work Plan of PCAC
PCAC will carry out its duties and responsibilities to provide input in the form of information, analysis, and considerations at meetings to make suggestions/recommendations related to employment cases in 2021.