D. RESEARCH FINDINGS: CONSUMER INSIGHTS
8. Online Banking Perceptions
The online banking question aims to measure the concerns of online banking customers. The following tables show the perception of the respondents from each country.
Brunei Darussalam Not at all like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 14% 29% 31% 26%
I'm worried that my online bank may
not process payments correctly. 15% 30% 37% 19%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
13% 27% 44% 17%
I'm worried that in case of transaction errors, my bank would not be able to help me.
14% 30% 40% 17%
It would take me a lot of time to learn
how to use online banking. 43% 46% 9% 2%
I'm worried that unauthorized people
may be able to access my account. 15% 27% 44% 15%
I do not feel secure sending
sensitive/private information online. 17% 28% 41% 15%
I never had the opportunity to do
online banking. 68% 30% 1% 1%
Cambodia Not at all like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 18% 33% 27% 22%
I'm worried that my online bank may
not process payments correctly. 11% 42% 38% 9%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
11% 39% 36% 14%
I'm worried that in case of transaction errors, my bank would not be able to help me.
7% 48% 27% 18%
It would take me a lot of time to learn
how to use online banking. 33% 43% 21% 2%
I'm worried that unauthorized people
may be able to access my account. 10% 24% 37% 29%
I do not feel secure sending
sensitive/private information online. 13% 23% 40% 25%
I never had the opportunity to do
online banking. 36% 41% 17% 7%
Indonesia Not at all
like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 16% 31% 46% 7%
I'm worried that my online bank may
not process payments correctly. 18% 38% 38% 5%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
15% 28% 48% 8%
I'm worried that in case of transaction errors, my bank would not be able to help me.
18% 28% 47% 7%
It would take me a lot of time to learn
how to use online banking. 31% 37% 27% 5%
I'm worried that unauthorized people
may be able to access my account. 13% 20% 53% 13%
I do not feel secure sending
sensitive/private information online. 13% 21% 54% 12%
I never had the opportunity to do
online banking. 34% 44% 18% 3%
Lao PDR Not at all like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 10% 19% 67% 5%
I'm worried that my online bank may
not process payments correctly. 18% 46% 36% 0%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
14% 43% 38% 5%
I'm worried that in case of transaction errors, my bank would not be able to help me.
14% 48% 29% 10%
It would take me a lot of time to learn
how to use online banking. 45% 40% 15% 0%
I'm worried that unauthorized people
may be able to access my account. 19% 38% 38% 5%
I do not feel secure sending
sensitive/private information online. 24% 38% 29% 10%
I never had the opportunity to do
online banking. 48% 43% 10% 0%
Malaysia Not at all
like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 15% 50% 23% 12%
I'm worried that my online bank may
not process payments correctly. 12% 50% 26% 12%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
7% 46% 35% 12%
I'm worried that in case of transaction errors, my bank would not be able to
help me. 8% 44% 36% 12%
It would take me a lot of time to learn
how to use online banking. 58% 31% 10% 2%
I'm worried that unauthorized people
may be able to access my account. 7% 44% 35% 14%
I do not feel secure sending
sensitive/private information online. 12% 48% 29% 10%
I never had the opportunity to do
online banking. 75% 20% 3% 2%
Myanmar Not at all like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 100% 0% 0% 0%
I'm worried that my online bank may
not process payments correctly. 100% 0% 0% 0%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
100% 0% 0% 0%
I'm worried that in case of transaction errors, my bank would not be able to help me.
0% 100% 0% 0%
It would take me a lot of time to learn
how to use online banking. 100% 0% 0% 0%
I'm worried that unauthorized people
may be able to access my account. 50% 0% 0% 50%
I do not feel secure sending
sensitive/private information online. 0% 0% 0% 100%
I never had the opportunity to do
online banking. 100% 0% 0% 0%
Philippines Not at all
like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 60% 20% 20% 0%
I'm worried that my online bank may
not process payments correctly. 40% 20% 40% 0%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
20% 20% 60% 0%
I'm worried that in case of transaction errors, my bank would not be able to help me.
40% 20% 40% 0%
It would take me a lot of time to learn
how to use online banking. 60% 20% 20% 0%
I'm worried that unauthorized people
may be able to access my account. 0% 20% 60% 20%
I do not feel secure sending
sensitive/private information online. 0% 20% 60% 20%
I never had the opportunity to do
online banking. 80% 20% 0% 0%
Singapore Not at all like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 17% 44% 32% 7%
I'm worried that my online bank may
not process payments correctly. 16% 36% 42% 6%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
4% 32% 54% 10%
I'm worried that in case of transaction errors, my bank would not be able to help me.
7% 45% 38% 10%
It would take me a lot of time to learn
how to use online banking. 48% 48% 3% 1%
I'm worried that unauthorized people
may be able to access my account. 13% 38% 41% 9%
I do not feel secure sending
sensitive/private information online. 10% 48% 38% 4%
I never had the opportunity to do
online banking. 65% 35% 0% 0%
Thailand Not at all like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 18% 21% 42% 18%
I'm worried that my online bank may
not process payments correctly. 9% 36% 42% 12%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
9% 18% 49% 24%
I'm worried that in case of transaction errors, my bank would not be able to help me.
12% 21% 36% 30%
It would take me a lot of time to learn
how to use online banking. 30% 33% 30% 6%
I'm worried that unauthorized people
may be able to access my account. 12% 18% 52% 18%
I do not feel secure sending
sensitive/private information online. 9% 21% 58% 12%
I never had the opportunity to do
online banking. 67% 9% 18% 6%
Viet Nam Not at all
like me
Not like me
Like me Just like me I'm worried that my internet speed will
affect my online banking transactions. 25% 60% 15% 0%
I'm worried that my online bank may
not process payments correctly. 21% 37% 37% 5%
I'm worried that I may lose money due to careless mistakes such as sending the wrong amount or sending money to the wrong account.
11% 39% 44% 6%
I'm worried that in case of transaction errors, my bank would not be able to help me.
11% 32% 47% 11%
It would take me a lot of time to learn
how to use online banking. 33% 39% 28% 0%
I'm worried that unauthorized people
may be able to access my account. 21% 21% 47% 11%
I do not feel secure sending
sensitive/private information online. 11% 50% 28% 11%
I never had the opportunity to do
online banking. 53% 26% 11% 11%