yang positif antara variabel nilai-nilai islam terhadap Loyalitas nasabah secara terpisah.
61
DAFTAR PUSTAKA
Al-Qur’an. Al-Qur’an & Terjemahnya Al-’Aliy. Bandung: CV. Diponegoro. 2002.
Hal 82.
Abdul Manan, Muhammad. Teori dan Praktek Ekonomi Islam, (Yogyakarta: PT.
Dana Bhakti Wakaf)
Departemen Pendidikan dan kebudayaan, Kamus Besar Bahasa Indonesia, (Jakarta:Balai Pustaka, 1988)
Griffin, Jill. 2002. Structual Loyalty How To Earn It, How To Keep It.Kentucky:
McGraw-Hill
Hurriyati Ratih. 2005. Bauran Pemasaran dan Loyalitas Konsumen.
Bandung:Alfabeta. Hal 132, 134
Kotler, Philip. Manajemen Pemasaran Jilid II. Alih Bahasa Hendra Teguh, Ronny Antonius Rusli. Jakarta: Prentice Hall. 2002. Hal 486, 488 – 492.
Murti Sumarni. Manajemen Pemasaran Bank. Yogyakarta: Penerbit Liberty Yogyakarta. 2002. Hal 257.
Mahmud Nuhung, 2014. Bank Syariah Study Kualitas Jasa & Pemasaran Relasional.
Cetakan pertama. Fahmis Pustaka : Makassar
M. Musrin H.M, Sistem Nilai dan Pandangan Hidup serta Relasinya dengan Ilmu Pengetahuan, Wardah, no.8. Juni 2010
Sudarsono. 2004. Bank dan Lembaga Keuangan Syariah Deskripsi dan Ilustrasi.
Yogyakarta: Ekonisia
Sa’id Hawwa. Al-Islam. Jakarta: Al-I’tishom Cahaya Umat. 2002. Hal 147.
Susilo, Sri Y dkk. 2000. Bank dan Lembaga Keuangan Lain, Salemba Empa, Jakarta Usmara, A,2008. Strategi Baru Manajemen Pemasaran. Jakarta: Amara Books.
Mean 4,0700 4,2200 3,7500 4,1000
KJ1
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 3 3,0 3,0 3,0
3,00 6 6,0 6,0 9,0
4,00 72 72,0 72,0 81,0
5,00 19 19,0 19,0 100,0
Total 100 100,0 100,0
KJ2
Frequency Percent Valid Percent Cumulative Percent
Valid
3,00 8 8,0 8,0 8,0
4,00 62 62,0 62,0 70,0
5,00 30 30,0 30,0 100,0
Total 100 100,0 100,0
KJ3
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 6 6,0 6,0 6,0
3,00 28 28,0 28,0 34,0
4,00 51 51,0 51,0 85,0
5,00 15 15,0 15,0 100,0
Total 100 100,0 100,0
KJ4
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 3 3,0 3,0 3,0
3,00 13 13,0 13,0 16,0
4,00 55 55,0 55,0 71,0
5,00 29 29,0 29,0 100,0
Total 100 100,0 100,0
Mean 3,6300 4,2800 4,1000 3,9600
KS1
Frequency Percent Valid Percent Cumulative Percent
Valid
1,00 1 1,0 1,0 1,0
2,00 6 6,0 6,0 7,0
3,00 31 31,0 31,0 38,0
4,00 53 53,0 53,0 91,0
5,00 9 9,0 9,0 100,0
Total 100 100,0 100,0
KS2
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 2 2,0 2,0 2,0
3,00 9 9,0 9,0 11,0
4,00 48 48,0 48,0 59,0
5,00 41 41,0 41,0 100,0
Total 100 100,0 100,0
KS3
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 1 1,0 1,0 1,0
3,00 14 14,0 14,0 15,0
4,00 59 59,0 59,0 74,0
5,00 26 26,0 26,0 100,0
Total 100 100,0 100,0
KS4
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 2 2,0 2,0 2,0
3,00 16 16,0 16,0 18,0
4,00 66 66,0 66,0 84,0
5,00 16 16,0 16,0 100,0
Total 100 100,0 100,0
Mean 4,2200 4,0100 3,7300 3,9100
KA1
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 2 2,0 2,0 2,0
3,00 8 8,0 8,0 10,0
4,00 56 56,0 56,0 66,0
5,00 34 34,0 34,0 100,0
Total 100 100,0 100,0
KA2
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 1 1,0 1,0 1,0
3,00 17 17,0 17,0 18,0
4,00 62 62,0 62,0 80,0
5,00 20 20,0 20,0 100,0
Total 100 100,0 100,0
KA3
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 1 1,0 1,0 1,0
3,00 36 36,0 36,0 37,0
4,00 52 52,0 52,0 89,0
5,00 11 11,0 11,0 100,0
Total 100 100,0 100,0
KA4
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 2 2,0 2,0 2,0
3,00 22 22,0 22,0 24,0
4,00 59 59,0 59,0 83,0
5,00 17 17,0 17,0 100,0
Total 100 100,0 100,0
Mean 4,0000 4,0500 3,7300 3,9100
LY1
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 1 1,0 1,0 1,0
3,00 18 18,0 18,0 19,0
4,00 61 61,0 61,0 80,0
5,00 20 20,0 20,0 100,0
Total 100 100,0 100,0
LY2
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 2 2,0 2,0 2,0
3,00 8 8,0 8,0 10,0
4,00 73 73,0 73,0 83,0
5,00 17 17,0 17,0 100,0
Total 100 100,0 100,0
LY3
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 1 1,0 1,0 1,0
3,00 36 36,0 36,0 37,0
4,00 52 52,0 52,0 89,0
5,00 11 11,0 11,0 100,0
Total 100 100,0 100,0
LY4
Frequency Percent Valid Percent Cumulative Percent
Valid
2,00 2 2,0 2,0 2,0
3,00 22 22,0 22,0 24,0
4,00 59 59,0 59,0 83,0
5,00 17 17,0 17,0 100,0
Total 100 100,0 100,0
KJ1 4,0700 ,60728 100
KJ2 4,2200 ,57875 100
KJ3 3,7500 ,78335 100
KJ4 4,1000 ,73168 100
Correlations
KJ1 KJ2 KJ3 KJ4
KJ1
Pearson Correlation 1 ,329** ,249* ,393**
Sig. (2-tailed) ,001 ,012 ,000
N 100 100 100 100
KJ2
Pearson Correlation ,329** 1 ,256* ,210*
Sig. (2-tailed) ,001 ,010 ,036
N 100 100 100 100
KJ3
Pearson Correlation ,249* ,256* 1 ,308**
Sig. (2-tailed) ,012 ,010 ,002
N 100 100 100 100
KJ4
Pearson Correlation ,393** ,210* ,308** 1
Sig. (2-tailed) ,000 ,036 ,002
N 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Descriptive Statistics
Mean Std. Deviation N
KS1 3,6300 ,77401 100
KS2 4,2800 ,71181 100
KS3 4,1000 ,65905 100
KS4 3,9600 ,63437 100
Correlations
KS1 KS2 KS3 KS4
KS1
Pearson Correlation 1 ,080 ,073 ,175
Sig. (2-tailed) ,429 ,469 ,081
N 100 100 100 100
KS2
Pearson Correlation ,080 1 ,241* ,383**
Sig. (2-tailed) ,429 ,016 ,000
N 100 100 100 100
KS3
Pearson Correlation ,073 ,241* 1 ,493**
Sig. (2-tailed) ,469 ,016 ,000
N 100 100 100 100
KS4
Pearson Correlation ,175 ,383** ,493** 1
Sig. (2-tailed) ,081 ,000 ,000
N 100 100 100 100
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
KA3 3,7300 ,66447 100
KA4 3,9100 ,68306 100
Correlations
KA1 KA2 KA3 KA4
KA1
Pearson Correlation 1 ,436** ,156 ,394**
Sig. (2-tailed) ,000 ,121 ,000
N 100 100 100 100
KA2
Pearson Correlation ,436** 1 ,314** ,278**
Sig. (2-tailed) ,000 ,001 ,005
N 100 100 100 100
KA3
Pearson Correlation ,156 ,314** 1 ,347**
Sig. (2-tailed) ,121 ,001 ,000
N 100 100 100 100
KA4
Pearson Correlation ,394** ,278** ,347** 1
Sig. (2-tailed) ,000 ,005 ,000
N 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).
Descriptive Statistics
Mean Std. Deviation N
LY1 4,0000 ,65134 100
LY2 4,0500 ,57516 100
LY3 3,7300 ,66447 100
LY4 3,9100 ,68306 100
Correlations
K1 K2 K3 K4
LY1
Pearson Correlation 1 ,162 ,187 ,182
Sig. (2-tailed) ,108 ,063 ,071
N 100 100 100 100
LY2
Pearson Correlation ,162 1 ,274** ,089
Sig. (2-tailed) ,108 ,006 ,380
N 100 100 100 100
LY3
Pearson Correlation ,187 ,274** 1 ,347**
Sig. (2-tailed) ,063 ,006 ,000
N 100 100 100 100
LY4
Pearson Correlation ,182 ,089 ,347** 1
Sig. (2-tailed) ,071 ,380 ,000
N 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).
Alpha Alpha Based on Standardized
Items
,614 ,622 4
Item Statistics
Mean Std. Deviation N
KJ1 4,0700 ,60728 100
KJ2 4,2200 ,57875 100
KJ3 3,7500 ,78335 100
KJ4 4,1000 ,73168 100
Item-Total Statistics Scale Mean if
Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Squared Multiple Correlation
Cronbach's Alpha if Item
Deleted
KJ1 12,0700 2,248 ,449 ,226 ,510
KJ2 11,9200 2,458 ,354 ,143 ,574
KJ3 12,3900 1,998 ,372 ,141 ,570
KJ4 12,0400 2,019 ,424 ,204 ,521
Reliability Statistics Cronbach's
Alpha
Cronbach's Alpha Based on
Standardized Items
N of Items
,539 ,559 4
Item Statistics
Mean Std. Deviation N
KS1 3,6300 ,77401 100
KS2 4,2800 ,71181 100
KS3 4,1000 ,65905 100
KS4 3,9600 ,63437 100
Item-Total Statistics Scale Mean if
Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Squared Multiple Correlation
Cronbach's Alpha if Item
Deleted
KS1 12,3400 2,328 ,142 ,031 ,634
KS2 11,6900 2,095 ,320 ,150 ,472
KS3 11,8700 2,114 ,372 ,246 ,430
KS4 12,0100 1,929 ,528 ,332 ,303
Standardized Items
,654 ,654 4
Item Statistics
Mean Std. Deviation N
KA1 4,2200 ,67540 100
KA2 4,0100 ,64346 100
KA3 3,7300 ,66447 100
KA4 3,9100 ,68306 100
Item-Total Statistics Scale Mean if
Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Squared Multiple Correlation
Cronbach's Alpha if Item
Deleted
KA1 11,6500 2,149 ,446 ,275 ,577
KA2 11,8600 2,182 ,469 ,254 ,562
KA3 12,1400 2,324 ,357 ,176 ,637
KA4 11,9600 2,099 ,466 ,240 ,563
Reliability Statistics Cronbach's
Alpha
Cronbach's Alpha Based on
Standardized Items
N of Items
,512 ,510 4
Item Statistics
Mean Std. Deviation N
LY1 4,0000 ,65134 100
LY2 4,0500 ,57516 100
LY3 3,7300 ,66447 100
LY4 3,9100 ,68306 100
Item-Total Statistics Scale Mean if
Item Deleted
Scale Variance if Item Deleted
Corrected Item- Total Correlation
Squared Multiple Correlation
Cronbach's Alpha if Item
Deleted
LY1 11,6900 1,832 ,252 ,064 ,486
LY2 11,6400 1,970 ,248 ,088 ,486
LY3 11,9600 1,574 ,411 ,188 ,336
LY4 11,7800 1,688 ,308 ,135 ,437
Entered Removed 1
Keadilan, Kejujuran, Kesetaraanb
. Enter
a. Dependent Variable: Loyalitas Nasabah b. All requested variables entered.
Model Summaryb
Model R R Square Adjusted R
Square
Std. Error of the Estimate
Change Statistics R Square
Change
F Change
1 ,761a ,579 ,566 1,08323 ,579 43,960
Model Summaryb
Model Change Statistics
df1 df2 Sig. F Change
1 3a 96 ,000
a. Predictors: (Constant), Keadilan, Kejujuran, Kesetaraan b. Dependent Variable: Loyalitas Nasabah
ANOVAa
Model Sum of Squares df Mean Square F Sig.
1
Regression 154,745 3 51,582 43,960 ,000b
Residual 112,645 96 1,173
Total 267,390 99
a. Dependent Variable: Loyalitas Nasabah
b. Predictors: (Constant), Keadilan, Kejujuran, Kesetaraan
Coefficientsa
Model Unstandardized Coefficients Standardized Coefficients
t Sig.
B Std. Error Beta
1
(Constant) 4,850 1,171 4,142 ,000
Kejujuran ,076 ,073 ,085 1,045 ,299
Kesetaraan ,088 ,090 ,097 ,981 ,329
Keadilan ,694 ,074 ,789 9,366 ,000
a. Dependent Variable: Loyalitas Nasabah
A M
P
I
R
A
N
ii Nama : Munawwarah Haris
NIM : 10572 03667 12
Jurusan : Manajemen
Fakultas : Ekonomi dan Bisnis
Perguruan Tinggi : Universitas Muhammadiyah Makassar Telah mengikuti ujian hasil pada tanggal 23 september 2016
Skripsiini telah diseminarkan dan diperiksa pada; Minggu, 03 April 2016 Makassar, September 2016April 2016 Menyetujui :
Pembimbing I Pembimbing II
Dr. Agussalim HR, SE., MM Samsul Rizal, SE.,MM
Mengetahui :
Dekan Fakultas Ekonomi dan Bisnis, Ketua Jurusan Manajemen
Dr. H. Mahmud Nuhung, MA Moh. Aris Pasigai, SE., MM
NBM : 497794 NBM : 1093485
Syariah Terhadap loyalitas Nasabah Pada PT.BANK SYARIAH MANDIRI CAB.MAKASSAR