13. Who is the woman probably speaking to?
(A) A store manager (B) A computer technician
(C) A customer service representative (D) A delivery person
technician customer service representative
14. Why is the woman calling?
(A) To order a computer
(B) To request computer repairs (C) To find out the store location (D) To hire a technician
repair hire
15. What will happen next?
(A) The woman will drop by the store.
(B) computer will be delivered.
(C) Someone will visit the woman’s office.
(D) The woman’s office will be investigated drop by investigate
Questions 13-15 refer to the following conversation.
M: Thank you for calling PC World customer service. This is Howard Reynolds speaking. How can I help you?
W: Hi, I bought a computer from your online store last month. Yesterday it suddenly shut down and now it won't turn on. I need to have my computer fixed. How can I get it serviced?
M: There are two things you can do. You can bring it into one of our PC World branches, or you can have one of our technicians sent to your home or office. However, if you want the on-site repair service, you will be charged for it.
W: Okay, I don’t think I have time to drop it off at your store, so I prefer to have someone visit my office.
LESSON 13
PART 4 SHORT TALKS
Questions with Who, When, and How (Quantities, Periods of Time,
Who Questions with the question word Who are used to ask about the speaker, the listener, or the third person mentioned in the talk.
When Questions with the question word When are used to ask about time: parts of day, times of day, days, dates, months, etc.
How Questions with the question word How, for example, How much, How many, How often, How far, How long, etc. are used to ask about prices, quantities, frequency, distance, periods of time, etc.
Example
Listen to the talk and choose the best answer to each question. 4-2-1 1. Who most likely is Olivia Spencer?
(A) A delivery person (C) A housekeeper
(B) A gardener (D) A designer
2. When will the speaker start to work?
(A) This afternoon (B) This morning
(C) Tomorrow afternoon (D) Tomorrow morning [Script]
W: Hello, this is Olivia Spencer. I am calling you to confirm that (1) (2) we will start to work on your garden tomorrow. We will (2) be at your house at 8:30 a.m. and (1) start our work by cutting lower branches from the trees around your house.
confirm branch
1. From the underlined parts (1) we will start to work on your garden and start our work by cutting lower branches from the trees, you can infer that the speaker is a gardener.
2. From the underlined parts (2) we will start to work on your garden tomorrow and be at your house at 8:30 a.m., you can know when the speaker starts to work.
QUESTION GROUPS Questions with Who
Group 1 Questions about the speaker Who is the speaker?
Who most likely is the speaker?
Who most likely is the caller?
Who is making the announcement?
Group 2 Questions about the listener Who most likely are the listeners?
Who is the message probably for?
Who is the announcement for?
Who most likely is the audience for the speech?
Who most probably is this talk intended for?
Group 3 Questions about the third person mentioned in the talk Who most likely is Mr. Brown?
Who does the speaker want to meet?
Who is the caller trying to reach?
Who is the speaker scheduled to talk with?
Group 4 Questions about the speaker’s workplace Who does the speaker work for?
Who does the speaker most likely work for?
Who most likely is the advertiser?
TEST-TAKING STRATEGIES
You have to listen carefully to the talk, understand the relationship between the speaker and listen and think of the purpose of the talk. Do not miss expressions regarding occupations, places, positions, responsibilities, etc.
Questions with When
Group 1
Questions about times of day, days, dates, months When does the store close/open?
When will the order arrive?
When will the woman arrive at the office?
When will the speaker leave for the airport?
Questions with How
Group 1 Questions about quantities: How many How many offices does the company have?
How many tennis courts does the sports center have?
How many floors does the building have?
How many bridges does the city have now?
Group 2 Questions about prices: How much How much do the customers pay a month?
How much does it cost?
How much is the administration fee?
How much is the discount rate on clothing?
Group 3 Questions about frequency: How often How often does the group meet?
How often will the conference mentioned be held?
Group 4 Questions about periods of time: How long How long does it take to finish the work?
How long has the speaker worked in the field?
How long has the business been in operation?
How long does the program last?
TEST-TAKING STRATEGIES
1. You should preview the questions to decide which information you will have to listen to (figures/numbers, days, dates, months, etc.).
2. You have to take notes of all figures/ numbers you hear.
3. You should regularly practice listening to confusing numbers and days, such as thirteen - fourteen - forty, Tuesday - Thursday, so that you can correctly hear them from the recording
PRACTICE
Questions with Who
Listen to each of the talks and choose the correct answer to the question. Then, listen again and fill the missing words in the talks. 4-2-2
1. Who most probably is the speaker?
(A) A weather reporter (B) A highway engineer
W: It will be partly………..for most of the weekend, but these ………should…………
by Sunday evening.
You can expect…………..on Monday.
2. Who most probably is this talk intended for?
(A) Lawyers (B) Clients
M: We provide………for the construction sector.
Our………has over 30 years of experience and will help You………with in-depth expertise.
3. Who most likely is the advertiser?
(A) A university (B) A bank
W: Our Student………can be……….any
time from the age of 17. Take advantage of our inclusive benefits before you head off to………..
4. Who most likely is this advertisement intended for?
(A) Someone who wants to buy a car (B) Someone who wants to rent a car
M: Do not………..your car without first letting us……….for you. If you need a quality car for your trip to New York………, then visit one of our nearby locations today!
Questions with When / How
Listen to each of the talks and choose the correct answer to the question. Then, listen again and fill the missing words in the talks. 4-2-3
1. How long has Justin Moore worked at the LA office?
(A) Five years (B) Seven years
W: Justin Moore has worked in the LA office of our company for ……….
as a ………
2. When can the representatives be contacted?
(A) 24 hours every day
(B) 24 hours except weekends
M: Our representatives are ………..hours a day from ………..to………. to answer your questions. They will settle your claims quickly and efficiently.
3. How many graduates joined the training program of the group this year?
(A) 108 (B) 162
W: In 2010, ………. Graduates………. divisional training programs. This year we……….graduates for our program. We admit a range of graduates who have studied engineering, architecture, finance, and IT.
4. When does Matisse close?
(A) At 9:25 (B) At 9:30
M: Good evening, Matisse customers. This is a customer information announcement. The time is………..and the store will………..in……….minutes. Please make your way to the checkout and ………..your………
Thank you for ………. at Matisse.
Common Vocabulary in Part 4
First, listen to the words in the box. Then, listen and fill the missing words in the gapped
statements below. 4-2-4
Business client
property service real estate agent legal service/advice construction
gardening laundry cleaning car rental experience sales increase quarter system deal with industry CHECK-UP 1
1. This is Ian from King……….
2. We provide………to the………..sector.
3. We have over 11 years’……….in the………..
4. The new……….will start next month.
5. There was a 10 percent increase in our sales last………….
Bank
Account manage one’s account
savings credit history
account holder loan
balance option
interest rate (cf. interest) CHECK-UP 2
1. The more your………..build up, the higher the ……….you get.
2. We will add all the…………..to the……….. of your……….
3. If you have a good………., Instant Loan Plus may be the right………for you.
4. There are various ………..open to you.
PRACTICE WITH POSSIBLE QUESTIONS
Listen to the conversation and choose the best answer to each question. 4-2-5
<1 -2>
1. Who does the speaker work for?
(A) A call center
(B) A gardening company (C) A cleaning company
2. How long has the speaker’s company worked in the industry?
(A) 10 years (B) 11 years (C) 14 years
<3-4>
3. How much is the discount rate of the annual fee?
(A) 5 percent (B) 10 percent (C) 15 percent
4. When does the introductory package offer end?
(A) September 24 (B) October 24 (C) November 24
<5-6>
5. Who most likely is the audience for this announcement?
(A) Patients (B) Visitors
(C) Construction workers
6. When is the new parking lot expected to open?
(A) On Monday (B) Next year (C) In June
<7-8>
7. How many floors does the building have?
(A) Five (B) Fifteen (C) Fifty
8. How long did it take to complete the building?
(A) Six days (B) Nine days (C) Fifteen days
LESSON 14
PART 4 SHORT TALKS
VOCABULARY
gardening company cleaning company industry
discount rate annual fee introductory package
audience patient visitor construction worker
parking lot be expected to V floor complete
DICTATION
Listen again and fill the missing words in each of the talks below. 4-2-6
<1 -2>
W: We carry out all aspects of ………..in and around the West Midlands. We provide a friendly and reliable ………..We have over ……… years’ experience in the cleaning industry.
<3-4>
M: Hello, this is Michael Ruston from the Total Gym sports club. We are currently offering a special introductory package to new members. This includes a ………..percent discount rate off the ………plus ………. month’s free membership. Hurry, because this offer will expire on the ………of …………..
<5-6>
W: Nordic Hospital is building a new………. The hospital will close the
Current ………. on Monday. The new ……….is expected to open In ……… at the same location. Until construction is completed, all
………. are recommended to use the temporary ……….. It is located on the left side of the main building.
<7-8>
M: A construction crew in China has completed a ………in just …………. days.
Yes, ……….days. That’s how long it took to build the ………..building.
The building is earthquake resistant and
completely soundproof. The hotel is located in Changsha, a south-central Chinese city. The
………..were already built, but it’s still impressive. Despite the fast speed of construction, ………workers were……….
PRACTICE WITH TOEIC ACTUAL QUESTIONS
Listen to each of the talks and choose the best answer to each question. 4-2-7 1. Where does the speaker most likely work?
(A) At a telephone company (B) At a travel agency (C) At a hospital
(D) At a computer manufacturer travel agency manufacturer 2. When will the offer end?
(A) November 24 (B) November 21 (C) December 21 (D) December 24
3. How much do customers pay each month?
(A) 20 dollars (B) 21 dollars (C) 24 dollars (D) 26 dollars
4. Who probably is the speaker?
(A) An interviewer (B) An interviewee (C) A reporter (D) An analyst analyst
5. What is the purpose of this talk?
(A) To introduce a new manager
(B) To discuss the result of an interview (C) To give details on a hiring procedure (D) To report the results of a board meeting
result details hiring procedure
6. How long has Catherine Howard worked at the Chicago office?
(A) Three years (B) Four years (C) Five years (D) Six years
7. Who most likely is this talk intended for?
(A) Job applicants (B) Customers (C) Employees (D) Visitors job applicant
8. By how much does the speaker plan to increase sales this year?
(A) 7 percent (B) 15 percent (C) 20 percent (D) 25 percent
9. Who most probably is Mr. Hale Moore?
(A) An interviewee (B) A hotel guest (C) A guest speaker (D) A branch manager
guest speaker branch
10. Who most likely is the advertiser?
(A) A supermarket (B) A bank
(C) An insurance company (D) A telephone company
insurance company telephone company 11. How much do you need to open the account?
(A) 100 dollars (B) 150 dollars (C) 175 dollars (D) 200 dollars
12. How often do you receive your earnings?
(A) Monthly (B) Quarterly (C) Annually
(D) At the end of the contract
quarterly annually
13. Who most likely is the audience for the talk?
(A) Biologists (B) Tourists (C) Zookeepers (D) Park staff
biologist zookeeper
14. What is the purpose of the regulations?
(A) To protect animals (B) To ensure safety (C) To punish offenders