The FortiGate, and then its service contract, must be registered to have full access toFortinet Customer Service and Support, andFortiGuardservices. The FortiGate can be registered in either the FortiGate GUI or the FortiCloud support portal. The service contract can be registered from the FortiCloud support portal.
The service contract number is needed to complete registrations on the FortiCloud support portal. You can find this 12-digit number in the email that contains your service registration document (sent from do-not-reply-contract@fortinet.com) in the service entitlement summary.
To register your FortiGate in the GUI:
1. Connect to the FortiGate GUI. A dialog box appears, which indicates the steps you should take to complete the setup of your FortiGate. These steps include:
a. Register with FortiCare
b. Migrate Config with FortiConverter c. Specify Hostname
d. Change Your Password e. Dashboard Setup
f. Upgrade Firmware
If you completed theBasic configuration on page 63, the hostname and password steps are already marked as complete (checkmark). If you chose to deploy the latest firmware, theUpgrade Firmwarestep is marked as complete.
2. ClickBeginto complete the dashboard setup. Two options appear (OptimalandComprehensive).
3. Select the desired setting and clickOK. TheDashboard > Statuspage opens. Note that the licenses are grayed out because the device or virtual machine is not registered.
4. Go toSystem > FortiGuardand clickEnter Registration Code.
5. Enter the contract registration code from your service registration document.
6. ClickOK.
To register the FortiGate on the FortiCloud support portal:
FortiGates can be registered with the Register More button in the Products views. For details, seeRegistering assetsin theFortiCloud Account Services Asset Managementguide.
FortiCare Register button
The FortiCareRegisterbutton is displayed in the GUI on various Fabric and device related pages and widgets.
l To access theRegisterbutton on a topology page, click on or hover over the FortiGate device:
l To access the button from theSystem > Firmware & RegistrationorSystem > HApage, right-click on the device name.
TheRegisterbutton is also accessible from tooltips for devices on theManaged FortiAPsand Managed FortiSwitches pages.
ClickingRegisteropens theDevice Registrationpane. If a device is already registered, the pane still opens and displays the device information.
Primary and secondary HA members can be registered to FortiCare at the same time from the primary unit by using the Registerbutton. The secondary unit will register through the HA proxy.
In this example, a HA member is registered from thePhysical Topologypage.
To register a HA member to FortiCare:
1. On the primary unit, go toSecurity Fabric > Physical Topology, or expand theSecurity Fabricwidget on theStatus dashboard.
2. Hover over the HA member and clickRegister. TheDevice Registrationpane opens.
3. Select the device and clickRegister.
4. Enter the required FortiCloud account information (password, country or region, reseller) and clickSubmit.
5. Once the registration is complete, clickClose.
FortiCare and FortiGate Cloud login
With FortiCloud, FortiOS supports a unified login to FortiCare and FortiGate Cloud. The FortiGate Cloud setup is a subset of the FortiCare setup.
l If the FortiGate is not registered, activating FortiGate Cloud will force you to register with FortiCare.
l If a FortiGate is registered in FortiCare using a FortiCloud account, then only that FortiCloud account can be used to activate FortiGate Cloud.
l If a different FortiCloud account was already used to activate FortiGate Cloud, then a notification asking you to migrate to FortiCloud is shown in the GUI after upgrading FortiOS.
The CLI can be used to activate FortiGate Cloud without registration, or with a different FortiCloud account.
To activate FortiGate Cloud and register with FortiCare at the same time:
1. Go toDashboard > Status.
2. In the FortiGate Cloud widget, clickNot Activated > Activate.
You must register with FortiCare before activating FortiGate Cloud.
3. Enter your FortiCareEmailaddress andPassword.
4. Select yourCountry/Region,Reseller, andEnd-user type.
5. EnableSign in to FortiGate Cloud using the same account.
6. ClickOK.
To activate FortiGate Cloud on an already registered FortiGate:
1. Go toDashboard > Status.
2. In theFortiGate Cloudwidget, clickNot Activated > Activate.
3. Enter the password for the account that was used to register the FortiGate.
4. ClickOK.
TheFortiGate Cloudwidget now shows the activated FortiCloud account.
To migrate from the activated FortiGate Cloud account to the registered FortiCloud account:
1. Go toSystem > FortiGuard.
2. In theFortiCare Supportrow, clickActions > Transfer FortiGate to Another Account.
3. Enter thePasswordof the current FortiCloud account.
4. Enter the targetFortiCloud Accountname andPassword, then clickNext.
5. Review the information in theFromandTofields, then clickTransfer.
To activate FortiGate Cloud using an account that is not used for registration:
1. Enter the following with the credentials for the account being used to activate FortiGate Cloud:
# execute fortiguard-log login <account_id> <password>
2. Check the account type:
# diagnose fdsm contract-controller-update
Protocol=2.0|Response=202|Firmware=FAZ-4K-FW-2.50-
100|SerialNumber=FAMS000000000000|Persistent=false|ResponseItem=HomeServer:172.16.95.151 :443*AlterServer:172.16.95.151:443*Contract:20200408*NextRequest:86400*UploadConfig:Fals e*ManagementMode:Local*ManagementID:737941253*AccountType:multitenancy
Result=Success
A FortiCloud account that is not used for the support portal account cannot be used to register FortiGate. Attempting to activate FortiGate Cloud with this type of account will fail.