BAB V KESIMPULAN DAN SARAN
5.2 Saran
Berdasarkan hasil penelitian yang didapat,ada beberapa saran yang peneliti berikan adalah sebagai berikut:
1. Untuk bank penyedia online service
a. Bagi bank penyedia online service untuk dapat meningkatkan layanan mereka (service performance) agar lebih mudah dimengerti oleh konsumen sehingga
konsumen lebih memilih layanan melalui online dibandungkan layanan perbankan langsung kecabang
b. Bagi bank penyedia online service untuk dapat mempertahankan dan meningkatkan kualitas dalam memberikan pelayanan melalui web,salah satunya adalah struktur penempatan atau posisi yang mudah dilihat oleh konsumen sehingga tidak mempersulit konsuen saat sedang mengunjungi online banking
c. Bagi bank penyedia online service untuk terus mempertahankan dan meningkatkan segalanya yang update sehingga apa yang dicari dan diinginkan oleh konsumen selalu tersedia dalam online banking
d. Bagi bank penyedia online service untuk dapat menningkatkan variabel variabel yang mendukung online service quality dimana website characteristic, communication, efficiency dan service performance harus terus ditingkatkan dari berbagai aspek sehingga menimbulkan kepuasan pada diri konsumen dan akhirnya konsumen dapat membantu bank salah satu caranya nasabah merekomendasikan bank tersebut kepada orang lain
2. Untuk peneliti selanjutnya
Saran yang dapat peneliti berikan untuk peneliti selanjutnya dengan tema penelitian yang sama adalah dengan menambahkan variabel lain dalam penelitian.
Saran lainnya adalah menambahkan jumlah responden dalam penelitian karena akan
muncul bank bank lain yang menggunakan online sebagai alat melayani nasabah mereka
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LAMPIRAN
Lampiran 1: Kuesioner Penelitian
Lampiran 2 Hasil Outer dan Inner Model (Loadings)
Lampiran 3 Model Struktural (Inner Model T-Value)
Lampiran 4 R-Square
Lampiran 5 Construct Reliability and Validity
Lampiran 6 Path Coefficient
Lampiran 7 Discriminant Validity
CURICULUM VITAE
Name : Muhammad Rifkhansyah
Adress : Pesona depok Blok H-15,Pancoran mas,Depok
Place & Date birth : Jakarta, 31 January 1995 Phone number : 081319750095
Religion : Moslem
Nationality : Indonesia
E-mail : [email protected]
EDUCATIONAL DETAILS
2013- 2018 : STIE Indonesia Banking School, Jakarta 2010-2013 : SMA Negeri 6 Depok
2007-2010 : SMP Negeri 2 Depok 2001-2007 : SD Pemuda Bangsa Depok