vii ABSTRAK
Rahmadani, 2022“. Pengaruh Communicaton Skill Terhadap Kualitas Pelayanan Pada Kantor Kelurahan Malewang Kecamatan Polombangkeng Utara Kabupaten Takalar. Skripsi Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Makassar. Dibimbing Oleh Pembimbing I Sitti Marhumi dan Pembimbing II Zalkha Soraya.
Penelitian ini bertujuan ”untuk menguji Pengaruh Communicaton Skill Terhadap Kualitas Pelayanan Pada Kantor Kelurahan Malewang Kecamatan Polombangkeng Utara Kabupaten Takalar”. Jenis penelitian yang digunakan dalam penelitian ini sebanyak 50 reaponden. Teknik pengumpulan data menggunakan teknik kuisioner. Teknik analisis data menggunakan Uji Regresi Linear Sederhana. Hasil penelitian menunjukkan bahwa Communicatin Skill berpengaruh positif dan signifikan terhadap Kualitas Pelayanan Pada Kantor Kelurahan Malewang Kecamatan Polombangkeng Utara Kabupaten Takalar.
Kata Kunci: Communication Skill dan Kualitas Pelayanan
viii ABSTRACT
Rahmadani, 2022". The Effect of Communicaton Skills on Service Quality at the Malewang Village Office, North Polombangkeng District, Takalar Regency.
Thesis of Management Study Program, Faculty of Economics and Business, University of Muhammadiyah Makassar. Supervised by Supervisor I Sitti Marhumi and Supervisor II Zalkha Soraya .
This study aims "to test the Effect of Communicaton Skill on Service Quality at the Malewang Village Office,North Polombangkeng District, Takalar Regency".
The type of research used in this study were 50 respondents. Data collection techniques using a questionnaire technique. Data analysis technique using Simple Linear Regression Test. The results showed that Communicatin Skill had a positive and significant effect on Service Quality at the Malewang Village Office, North Polombangkeng District, Takalar Regency.
Keywords: Communication skill and service quality
