By Nathania 13312073
BACHELOR’S DEGREE in
BUSINESS ADMINISTRATION - HOTEL AND TOURISM MANAGEMENT CONCENTRATION
BUSINESS ADMINISTRATION AND HUMANITIES
SWISS GERMAN UNIVERSITY EduTown BSD City
Tangerang 15339 Indonesia
August 2016
Revision after the Thesis Defense on July 18, 2016
Nathania STATEMENT BY THE AUTHOR
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, except where due acknowledgement is made in the thesis.
Nathania
____________________________________________
Student Date
Approved by:
Vishnuvardhana S. Soeprapto, BA., M.A.
___________________________________________
Thesis Advisor
Date
Eric J. Nasution, MBA, MA, Ph.D.
____________________________________________
Dean of Business Administration and Humanities Date
Nathania ABSTRACT
ANALYZING THE EFFECTIVENESS OF TRAINING PROGRAM IN ROOM DIVISION ON EMPLOYEE PERFORMANCE
By Nathania
Vishnuvardhana S. Soeprapto, BA, MA.
SWISS GERMAN UNIVERISTY
The hotel industry in Jakarta is growing rapidly every year, according to Statistics by BPS from 2007-2013.This rapid hotel growth increased demand of hotel employees with hotel qualification that became a challenge for the employers. Employers now feel worried to recruit sufficient of employees that are qualified to fill the open positions. One of the solutions is to give training, as training can increase the efficiency and effectiveness of both employees and the company. The data that are used in this research are quantitative data are collected through questionnaires that were distributed at Hotel X in Jakarta and then processed using SPSS software, with simple linear regression formula to test the hypothesis.
The finding of the research has found that effective training programs have a significant positive impact towards employee performance.
Keywords: effectiveness training program, employee performance
Nathania
© Copyright 2016 by Nathania All rights reserved
Nathania DEDICATION
I dedicate this thesis to my family and friends. Thanks for everything that you give to me through all days during thesis period.
I dedicate this thesis also to my advisor, Mr. Vishnuvardhana S. Soeprapto, BA, MA. who always support me and inspired new ideas through this thesis period.
In the end, big and special thanks to God for always give a wonderful plan in my life that I never imagined before. Thank you God to makes me stand still during thesis period until I am done with my Bachelor Degree.
Nathania ACKNOWLEDGEMENTS
I would like to take this time for the opportunity to express my thankfulness for the people who contribute in development of my thesis and study in Swiss German University. Support, assistance, and patience that given to me during 4 years is really meaningful and unforgettable.
First of all I would like to thank God for His grace and mercy throughout my life and also for the strength and ability to finish this research.
Secondly, I would like to express my gratitude to Mr. Vishnuvardhana S. Soeprapto, BA, MA. for all the support, time, guidance, help, and advices all the time during the research process and 4 years studying in the university.
Special thanks to my sister Priscilla and my parents for all the love, pray, patience, support through the thesis process and understanding during my busy time finished this thesis.
Last but not least thanks to all the lectured in Hotel and Tourism Management for the experience, lesson, and support. Also to all my friends in SGU Batch 2012 for every moment that happened during 4 years.
Nathania
DEDICATION ... 5
ACKNOWLEDGEMENTS ... 6
TABLE OF CONTENTS ... 7
LIST OF FIGURES ... 10
LIST OF EQUATIONS ... 10
LIST OF TABLES ... 11
CHAPTER 1 – INTRODUCTION ... 12
1.1 Background ... 12
1.2. Research Problems ... 14
1.3. Research Objectives ... 14
1.4. Research Questions ... 14
1.5. Significance of Study ... 14
1.6. Scoop and Limitation ... 15
1.7. Thesis Structure ... 15
CHAPTER 2 - LITERATURE REVIEW ... 17
2.1 Framework of Thinking ... 17
2.2 Human Resource Management ... 18
2.2.1 Definition ... 18
2.2.2 Function ... 18
2.2.2.1 Primary ... 18
2.2.2.2 Secondary ... 19
2.3 Training ... 19
2.3.1 Training Program ... 20
2.3.2 Methods of Training Program ... 21
2.4 Training Evaluation and Effectiveness ... 23
2.4.1 Definition ... 23
2.4.2 How to evaluate training effectiveness ... 23
2.4.2.1 Kirkpatrick Levels of Evaluation ... 23
2.5 Employee Performance and Appraisal ... 25
2.5.1 Employee Performance ... 25
2.5.2 Performance Appraisal ... 25
2.6 Travel and Tourism Industry ... 26
2.6.1 Hospitality Industry ... 26
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2.6.3 History of Hotel ... 26
2.6.4 Room Division ... 27
2.6.5 Front Office ... 27
2.6.6 Housekeeping ... 29
2.7 Previous Studies ... 30
2.8 Different with Previous Research ... 32
2.9 Hypothesis... 32
2.10 Research Model ... 33
CHAPTER 3 – RESEARCH METHODS ... 34
3.1 Research Process ... 34
3.2 Type of research ... 35
3.2.1 Causal Studies ... 35
3.3 Type of Data ... 35
3.4 Research Instrument... 36
3.5 Operational Variable ... 37
3.6 Population and Sample ... 37
3.6.1 Population ... 37
3.6.2 Sample... 37
3.6.3 Sampling Method ... 37
3.6.3.1 Probability sampling ... 38
3.6.3.2 Non-probability sampling ... 39
3.7 Data Testing ... 39
3.7.1 Pre-Testing ... 39
3.7.2 Post-Testing ... 39
3.8 Validity and Reliability ... 39
3.8.1 Validity ... 39
3.8.2 Reliability ... 41
3.9 Data Analysis ... 42
3.9.1 Normality Test ... 42
3.9.2 Heteroscedasticity Test ... 42
3.9.3 Simple Linear Regression ... 43
CHAPTER 4 – RESULTS AND DISCUSSIONS ... 44
4.1. Company Profile ... 44
4.1.1 Accommodation ... 44
4.1.2 Dinning Facilities ... 48
4.1.3 Other Facilities & Services ... 49
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4.2.1 Gender ... 50
4.2.2 Age ... 51
4.2.3 Working Position ... 52
4.2.3 Division ... 53
4.3 Reliability and Validity Test ... 54
4.3.1 Pre-test ... 54
4.3.1.1 Reliability ... 54
4.3.1.2 Validity ... 54
4.3.2 Post Test ... 57
4.3.2.1 Reliability ... 57
4.3.2.2 Validity ... 57
4.4 Regression Analysis ... 60
4.4.1 Classical Assumption Tests ... 60
4.4.1.1 Normality Test ... 60
4.4.1.2 Heteroscedasticity Test ... 61
4.4.2 Hypothesis Test ... 61
4.4.2.1 T-test ... 62
4.4.2.2 F-test ... 62
4.4.2.3 Correlations ... 63
4.4.2.4 Coefficient Determination Table ... 65
4.5 Hypothesis Analysis ... 65
CHAPTER 5 – CONCLUSIONS AND RECCOMENDATIONS ... 66
5.1 Conclusions ... 66
5.2 Recommendations ... 66
5.2.1 Recommendations for the future researchers. ... 66
5.2.2 Recommendations for the company ... 67
GLOSSARY ... 68
ABBREVIATION ... 70
REFERENCES ... 71
APPENDICE... 73
APPENDICE A - QUESTIONNAIRE IN BAHASA ... 73
APPENDICE B - QUESTIONNAIRE IN ENGLISH ... 76
APPENDICE C – POST TEST ... 79
APPENDICE D – OUTPUT ... 83
CURRICULUM VITAE ... 95
