Making an
Impact
Session agenda
Making an Impact … What does it look like?
Understanding the importance of Performance, Image and Exposure … The PIE Model
Seeking feedback and developing an action plan to
improve your impact
How do you make an “impact”….
You know it if when you see it!
How do you make an impact?
Impact = Confidence + Competence + Credibility
Consistently delivering exceptional results
Connecting dots…how big pictures relates to tactical execution
Demonstrating intimate knowledge and expertise of the subject matter Exuding confidence…but not arrogance
Maintaining composure…effectively managing thru crisis
Presenting information clearly and concisely…the art of charts Interacting and communicating at all levels of the organization
Definition derived from 5 Steps to Professional Presence by Susan Bixler and Lisa Scherrer Dugan
A framework for success
The PIE Model Performance Image
Exposure
PIE – A formula for success
Your current performance lays the foundation for growth
Performance
• Entry ticket
• Reputation builder
• Starts the legacy…
Your legacy
• Common denominator in the promotion
process
• Confirms your ability to take on more
responsibility
• Must grow to stay above the bar as It is continuously being raised
Image
• It’s the message you send before you speak, whether intentional or not
• Includes attire, confidence and demeanor
• Develops early in your career
• Says “I’m Ready”
• Every interaction counts. Make sure all are positive
Exposure
• High career impact
• How others know of your performance
• Makes you visible to those who can
influence your career
• Can be enhanced by network of mentors, bosses & champions
• People love it, but can be good or bad
Performance is key
Develop a reputation for delivering results
Make a difference on every job and perform each with the goals of the organization in mind
Take the hard job…err on the side of the bigger challenge
Do everything with a sense of urgency and a drive to win Make each decision in the best interest of the business Take risks, present new ideas but always relate them directly to current business needs
Reputation
Reputation counts – It is your track record that is developed over time based on your ability to perform.
It is how your behaviors are perceived by others.
Your reputation is within your control – decide what you would like to be known for and then conduct yourself
accordingly.
Delivery counts – what you say and how you say it
Image
What you project …
and others see
The elements of image
Demeanor and posture Appearance and dress
Eye Contact and handshake Communication..verbal, non- verbal, written
Communicating a message
Body Language is the most important factor in
communicating your the message.
Tone of Voice communicates more than the words of the message
The Least Important Factor is the words or content of the message.
Content 7%
Vocal Influence 38%
Nonverbal Influences
55%
Making an impact in e-mail communications
How would you feel if you received this e-mail?
What is the meaning you attached to the
underlined/bolded words and the red font?
Why did she copy your boss on the e-mail?
Jane Doe
Jane Doe Jane DoeJane Doe
Tips for e-mail communications
Be careful using certain keys and functions
The bold, underline and all caps key are equivalent to shouting at
someone..exception is in the title line
The exclamation point conveys anger, frustration or excitement
Keep e-mail short and to the point
Only copy those individuals who need to know information about the subject
If you are sending an e-mail while you are upset, let the e-mail sit in draft form at least 24 hours before you hit the send button.
Reread your e-mail for typographical and grammatical errors Use the “!” to convey urgency or excitement
Definition derived from 5 Steps to Professional Presence by Susan Bixler and Lisa Scherrer Dugan
The importance of feedback
Steps to improve your impact
Ask for feedback … How do others see you?
Assess gaps relative to your career goals Develop an action plan
Seek additional feedback
Ways to seek feedback
Ask your boss, mentor and co-workers
Participate in a 360º process (a survey in which your peers, managers, customers, and direct reports provide their feedback)
Refer back to your performance review
Personal awareness
Not Known to Self
Known to Others
Not Known to Others
OpenAttitudes,
behavior,values – known to us and others
Known to Self
Hidden
We freely keep within ourselves, often retained out of fear
Blind
We do not know but others see clearly
Unknown
Complex things that are revealed when something happens
The window divides personal awareness into four different types.
Johari Window
Disclosure, feedback and experience
Disclosure, Feedback and Experience expand our Open pane and we gain access to the potential within us.
Not Known to Self
Known to Others
Not Known to Others
Known to Self
Open
Hidden
Blind
Unknown Blind
Hidden Unknown
Ask Feedback
Open Blind
Hidden Unknown
Ask Feedback
Tell Disclosure
Open
Experience Learn
Exposure
Exposure … how much is enough?
Is your work visible?
Do you understand the
connection of your work to the overall goals of your organization? Your
division? Your company?
If you were asked by
(name the person)…how would you answer …
“what do you do?”
Just enough for a warm glow…
Attending networking events
Know the hot topics, both internally and externally Be positive and energized or the game is over
Understand the overall business strategy
Initiate a discussion. In this case, good things do not come to those who wait
Work the whole room. One and two layers above you are more important than the top leader.
Elevator speech
What would you say about yourself in a 90- second elevator ride with a leader in your organization?
An Elevator Speech is a tool used to clearly, concisely and simply state the following about yourself:
• Who you are
• What you do
• How your contributions connect with the high- level strategic initiatives
• Why you love what you do
Networking with senior leaders
Get out of the weeds before you interface with senior leaders
Stick to your elevator speech. Use each leader’s time wisely.
Stay in your knowledge zone and be ready for their follow-up
Know senior leaders’ key metrics and how you impact them
Your reputation speaks louder than your elevator speech. Do not expect to verbalize your reputation – Let it speak for itself.
Summary
Impact … you know it when you see it … know what people see in you
Seek feedback and develop an action plan to close gaps
Develop a reputation for delivering results
Make the most of every networking opportunity
