DAFTAR PUSTAKA
Lukas, Ade. 2011. Customer Relationship Management, CRM Slide Presentation.
Jakarta. Ciptamaya.
O’Brien, James. 2002. Customer Relationship Management, Management Information system: Managing Information Technology in The E-business Enterprise (5th ed). McGraw-Hill Higher Education
Anton, Jon And Petouhoff, Natalie. 2005. Customer Relationship Management.
2nd edition. Pretince Hall.
Yan Andriariza. 2013. Perancangan Aplikasi Berbasis Customer Relationship Management (CRM) Untuk IKM Tas Yanri Di Bogor.
Smith, Berson and Thearling. 2000. Building Data Mining Applications For CRM.
McGraw-hill. New York.
Asterlia, BS. Supriani, Hendri Sopriyadi. 2011. Sistem Informasi Manajemen Hubungan Pelanggan Pada CV Citra Mandiri Palembang.
Chaffey, Dave. 2000. Internet Marketing: strategy, Inplementation And Practive.
Pearson Education Limited, London, United Kingdom.
Dyche. 2002, A Business Guide To Customer Relationship Management. The CRM Hand Book.
Ed Peelen. 2004. Customer Relationship Management. Pretince Hall.
Kalakota, Ravi And Robinson. 2001. E-Business 2.0 Roadmap For Success.
Addison-Wesley. USA.
Karlina, Sri. 2013. Pemodelan Customer Relationship Management (CRM) Berbasis Web dan SMS Dalam Pengelolaan Lowongan Pekerjaan Bagi Alimni Perguruan Tinggi dengan Framework Zachman.
Kotler, Philip And Keller, Kevin. 2007. Manajemen Pemasaran. Edisi 12. Indeks.
McLeod. 2007. Customer Relationship Management. Prentice-Hall. New Jersey.
Newell, Frederick. 2000. CRM in the New Era Of Internet Marketing. McGraw- Hill. USA.
Nugroho, Bunafit. 2005. Database Relasional Dengan MySQL. Yogyakarta:
Andi.
Peppers, Don And Martha, Rogers. 2011. Managing Customer Relationship. New Jersey.
Oktria Mahendra. 2013. Sistem Manajemen Hubungan Pelanggan Berbasi Web Dengan Fitur SMS gatway Pada Simply Fresh laundry Outlet 63 Palembang.
Raymond McLeod, George P. Schell, 2008. Sistem Informasi Manajemen Edisi 10. Jakarta: Salemba.
Rangkuti, Freddy. 2006.Analisis SWOT Teknik Membedah Kasus Bisnis. PT.
Gramedia Pustaka Utama. Jakarta.
Rangkuti, Freddy. 2002. Measuring Customer Satisfaction, Cetakan ke-2, Gramedia Pustaka Utama: Jakarta 2002
Rosa A.S – M.Shalahuddin. 2011. Rekayasa Perangkat Lunak (Terstruktur dan Berrorientasi Objek), Modula, Bandung.
Saputra, Agus. 2011, Pengenalan PHP. PT Elex Media Komputindo. Jakarta.
Suartana, L. 2012. Aplikasi Program Macromedia Dreamweaver. PT Bumi Aksara. Jakarta.
Niluh Manik. 2015. Implementasi CRM (Customer relationship management) Pada sistem Informasi Tavel X Berbasis Web.
Tjiptono, Fandi. 2007. Brand Management and Strategy. Andy. Yogyakarta
Wibisono, Agus. 2010. Analisis SWOT, Dikutip dari:
http://aguswibisono.com/2010/analisis-swot-strength-weakness-opportunity- threat/
Wijaya, Amin. 2008. Dasar-Dasar Customer Relationship Management (CRM).
Jakarta. Harvindo