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Expectation of SGU Graduates Toward Page 61 of 76 Work Reality

Ronny Goestaf Filbert REFERENCES

Balaji, B., Services Marketing and Management, 1st edn, Ram Nagar, New Delhi.

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Barron, P., & Maxwell, G. Hospitality management students‟ image of the hospitality industry. International Journal of Hospitality Management, 5(5), v-viii. 1993

Brien, A., Value of a degree education: Retrieved June 5, 2007 from the World Wide Web: http://www.lincoln.ac.nz/story4477.html. (2004).

Bryman, A., Social Research Methods. Oxford: Oxford University Press. (2001).

Bryman, A., Social Research Methods. Oxford: Oxford University Press. (2001).

Harkison, T., Hospitality Degrees in New Zealand: Exploratory Research. Published Masters Thesis the Master of Education (Adult Education), Massey University, Wellington. 2004a

Harkison, T., Who pushed who? The role of an academic degree in the hospitality industry within New Zealand in Smith, K.A. and Schott, C. (2004) eds. Paper presented at the New Zealand Tourism and Hospitality Research Conference Wellington. 2004b

Harper, S., Brown, C., & Irvine, W., Qualifications: a fast-track to hotel general manager? International Journal of Contemporary Hospitality Management, 17(1), 51 64. 2005

Jauhari, V., Competencies for a career in the hospitality industry: an Indian

perspective. International Journal of Contemporary Hospitality Management, 18 (2), 123-134. 2006

Jenkins, A. K., Making a career of it? Hospitality students‟ future perspectives: an Anglo-Dutch study. International Journal of Contemporary Hospitality Management.

Bradford, 13(1), 13. 2001

Johns, N., & McKechnie, M.,Career demands and learning perceptions of hotel and catering graduates – ten years on. International Journal of Contemporary Hospitality Management, 7 (5), 1-12. 1995

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Expectation of SGU Graduates Toward Page 62 of 76 Work Reality

Ronny Goestaf Filbert Ladkin, A., Hotel general managers: A review of prominent research themes.

International Journal of Tourism Research, 1(3), 167-193. 1999

Ladkin, A.,Vocational education and food and beverage experience: issues for career development. International Journal of Contemporary Hospitality Management, 12(4), 226-233. 2000

Ladkin, A., Career analysis: a case study of hotel general managers in Australia.

Tourism Management, 23(4), 379-388. 2000

Ladkin, A., & Juwaheer, T., The career paths of hotel general managers in Mauritius.

International Journal of Contemporary Hospitality Management, 12(2), 119-125.

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Ladkin, A., & Riley, M., Mobility and structure in the career paths of UK hotel managers: a labour market hybrid of the bureaucratic model? Tourism Management, 17(6), 443-452. 1996

Ministry of tourism. Forecasts Expenditure Summary Retrieved December 27, 2008 from the World Wide Web: http://www.tourismresearch.govt.nz/Data--

Analysis/Forecasts/. 2008b

Petrova, P., & Mason, P. The value of tourism degrees: a Luton-based case study.

Education + Training. 2004

Powers, T., & Barrows, C. W., Introduction to the hospitality industry (6th ed.). New Jersey: John Wiley & Sons, Inc. 2006

Raybould, M., & Wilkins, H., Over qualified and under experienced: Turning graduates into hospitality managers. International Journal of Contemporary Hospitality Management 17(3), 203-216. 2005

Ricci, P. A comparative analysis of job competency expectations for new hires: The relative value of a hospitality management degree. Published a dissertation submitted in partial fulfillment of the requirements for the degree Doctor of Education

University of Central Florida Orland, Florida. 2005

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Expectation of SGU Graduates Toward Page 63 of 76 Work Reality

Ronny Goestaf Filbert Steele, R. Career analysis: a study of low, mid, and high level managers in the hotel industry in Auckland, New Zealand. Paper presented at the Sociological Association of Aotearoa New Zealand Annual Conference, 9-11 December 2003, Auckland University of Technology, Auckland. 2003

Statistics New Zealand. Accommodation Pivot Tables: Retrieved December 8, 2007 from World Wide Web: http://www.stats.govt.nz/tables/accommodationpivot- tables.htm. 2007

Spivack, S. A consensus model approach for assessing gaps between education system output and human resource demands in the tourism and hospitality sector to aid in the attainment of quality. 1997

Tjiptono, F.,Chandrea, G. Service, Quality & Saisfaction, 1st edn, ANDI, Yogjakarta.

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