APPROVAL PAGE
THE USING FACILITATION CONDUCTED BY FINANCIAL SERVICES AUTHORTY IN RESOLUTION OF CONSUMER FINANCE DISPUTES
IN THE SPECIAL REGION OF YOGYAKARTA
Undergraduated Thesis
Created by:
Triaji Wahyu Prasetyo NIM. 20150610443
This Undergraduate Thesis has been approved by the Advisor on Friday, March 11th, 2022
Advisor
ENDORSEMENT PAGE
THE USING FACILITATION CONDUCTED BY FINANCIAL SERVICES AUTHORTY IN RESOLUTION OF CONSUMER FINANCE DISPUTES
IN THE SPECIAL REGION OF YOGYAKARTA
This undergraduate thesis has been defended in the undergraduate thesis defense on Saturday, April 09th, 2022 and stated passed the defense.
Board of Examiners : Signature
1. Chairman : Dewi Nurul Musjtari, S.H., M.Hum NIK. 19710107199603153027
2. Member : Reni Budi Setyaningrum, S.H., M.Kn. ………
NIK. 19820215201604153065
3. Member : Dr. Fadia Fitriyanti, S.H., M.Hum., M.Kn ………...
NIK. 1971127199603153026
Endorsed by, Dean of Faculty of Law
University of Muhammadiyah Yogyakarta
DECLARATION PAGE
I am the undersigned :
Name : Triaji Wahyu Prasetyo
Student Number : 20150610443
Title of thesis : THE USING FACILITATION CONDUCTED BY FINANCIAL AUTHORITY IN RESOLUTION OF CONSUMER FINANCE DISPUTES IN THE SPECIAL REGION OF YOGYAKARTA
I hereby declare that this Undergraduate Thesis, is truly the work of my own and I did not do a plagiarism or quotation in ways that are inconsistent with the prevailing ethics in the scientific community. On this statement, I am ready to bear the risk/any sanctions imposed to me in accordance with applicable regulations. If a breach of scientific ethics is found in the future, I am willing to accept the sanctions.
Yogyakarta, March 11th2022
Triaji Wahyu Prasetyo NIM. 20150610443
FOREWORD
Assalamualaikum Wr. Wb.
Alhamdulillah Walhamdulillah tsurnma Alhamdulillah. thank you Allah SWT, The Most Merciful and Most Gracious who has given me His blessing and an opportunity to accomplish my Undergraduate Thesis as final project to fulfill the degree of Bachelor of entitled THE USING OF FACILITATION
CONDUCTED BY FINANCIAL SERVICES AUTHORITY IN
RESOLUTION OF CONSUMER FINANCE DISPUTES IN THE SPECIAL REGION OF YOGYAKARTA at International program for law and Sharia, Faculty of law, University of Muhammadiyah Yogyakarta
Alhamdulillah. God's bless has helped me finish this thesis with all of my efforts. However, perfection only belongs to Allah. and this thesis still suffers from imperfections. This thesis is researcher's fine gift for University of Muhammadiyah Yogyakarta where he has gained higher academic degree.
My best gratitude is specially addressed to:
1. Prof. Dr. Ir. Gunawan Budiyanto, M.P., IPM. as Rector of University of Muhammadiyah Yogyakarta.
2. Bapak Iwan Satriawan. S.HL., MCL., Ph.D. as a Dean of Faculty of Law University of Muhammadiyah Yogyakarta.
3. Bapak Sunarno, S.H., M.Hum.,Ph.D. as a Head of Study Program of Faculty of Law University of Muhammadiyah Yogyakarta.
7. Bapak Yordan Gunawan. S.H., Int. MBA., M.H., Bapak Nasrullah S.H., S.Ag., MCL., Ibu Dr. Fadia Firtiyanti. S,H., M.Hum.,M.kn., Ibu Reni Budi Setyaningrum, S.H., M.kn, and all the lecturers of Faculty of Law for their assistance and inspiration for my great future.
8. To all of my friends who have provided entertainment and also support to me.
9. Thank you Rayna Ayu who has given me enthusiasm and motivation while working on this thesis. love you!
10. Thank you Dapot for motivating me to do this thesis
The researcher completely realizes that there are still some weaknesses of this research due to limited capability in collecting, processing and presenting the research data. Apology is expressed by the researcher regarding those imperfections. Supportive inputs, criticism and suggestions are welcome for better development of this thesis. At last but not least, this thesis is expected to give positive benefits for the university, religion, nation and country. Amin
Finally, I do expect the thesis will give benefits for readers and future researches.
Wassalamu’alaikum Wr. Wb.
Yogyakarta, March 11th, 2023
Triaji Wahyu Prasetyo NIM. 20150610443
TABLE OF CONTENT
TITLE PAGE ... i
APPROVAL PAGE ... ii
ENDORSEMENT PAGE ...iii
DECLARATION PAGE ... iv
MOTTO PAGE ... v
DEDICATION PAGE ... vi
FOREWORD ... vii
TABLE OF CONTENT ... ix
ABSTRACT ... xi
CHAPTER ONE INTRODUCTION ... 1
A. Background of research. ... 1
B. Statement of Problem ... 4
C. Objective of Research ... 4
D. Benefit of Research ... 5
CHAPTER TWO LITERATURE REVIEW ... 6
A. General Review of Financial Services Authority (OJK) ... 6
B. General Review of Consumer Finance ... 10
C. General Review of Non-Litigation Dispute Resolution ... 17
D. General Review of Facilitation ... 22
CHAPTER THREE RESEARCH METHOD ... 25
A. Type of Research ... 25
B. Type of Data ... 25
C. Method of Data Collection ... 26
D. Technique and Method Data Collection ... 26
E. Method of Data Analysis ... 27
CHAPTER FOUR FINDING AND ANALYSIS ... 28 A. The Facilitation Mechanism Carried Out by the Financial Services Authority
CHAPTER FIVE CONCLUSION AND RECOMMENDATION ... 51
A. Conclusion ... 51
B. Recommendation ... 52
BLIBIOGRAPHY ... 54
ATTACHMENT ... 60
